Questions tagged [e-commerce]

trading goods or services over the internet.

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votes
1answer
23 views

How to display/communicate “bulk” pricing on a b2b ecommerce marketplace

I have a b2b ecommerce marketplace (multi-vendor, like amazon). I'm looking for some inspirations/examples of how other b2b marketplace are communication things like bulk pricing. As an example, in ...
0
votes
1answer
73 views

Should I use shipping estimate calculator on product page?

It's almost like common sense (at least by observing many different online stores) to show a shipping estimate cost on the shopping cart page. With this, the user have the information of how much the ...
1
vote
1answer
58 views

Quantity boxes versions for ecommerce

So I'm making an eCommerce template and now I reach the point where I need to make a card product for sites that need quantity selection (not bulk or volume). I did 2 basic options, one with and one ...
2
votes
1answer
76 views

How to show “variants” of a product when adding to cart?

I have a list of products that the user is able to add to cart fastly so from main page the user could click just add to cart button on each product and the product will be added to the cart. BUT each ...
2
votes
0answers
38 views

On-site placements to abandon cart message on mobile website [closed]

i'm working on a mobile web experience for food ordering solution. Where and in what form would be a good place in the website in itself to place the reminder. Due to certain limitations, i'm not able ...
0
votes
1answer
109 views

Selecting products for product comparison: Mobile UX?

On desktop we have something similar to this source: https://www.nngroup.com/articles/comparison-tables/ As you click the "+" it adds items to your "items to compare" list that is fixed to the ...
3
votes
1answer
80 views

Help designing an e-commerce 'build your own product' interface

I'm designing a 'build your own product' interface which allows a user to upgrade a base product. Currently I'm unable to get feedback from our users, but I did share the design internally. For ...
0
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3answers
86 views

eCommerce: Grey out or hide disabled payment and delivery methods?

We're sometimes getting feedback from users of our eCommerce site that they don't understand why certain delivery or payment methods are not available. We are wondering whether we should hide the ...
6
votes
7answers
1k views

Dropdown cart menu vs on click

Although not a designer I'm trying to make our site as user friendly as I can. In so doing I have heavily customized it. Currently I have a "problem" with the cart and the user-menu. The "problem" ...
1
vote
2answers
226 views

Registered Customers vs Returning Customers?

On our shopping cart we have two options at checkout. 1 ) Registered Customers 2 ) New Customer Each shows a form to the user. I was just thinking that Returning Customers sounds better than ...
76
votes
7answers
9k views

Preventing a user from pasting from the clipboard into a mandatory form field

In my online checkout process I, like many checkouts, have a field for the customer's email address along with a field to confirm the email address. They are both identical text boxes and accept email ...
0
votes
2answers
70 views

Global search in product detail page (mobile) necessary?

I'm currently redesigning a product page for a e-commerce mobile application. The application is pretty compact: it currently consists of having one "home" page with all products in it. Users can ...
3
votes
4answers
257 views

Benefits of having a Shopping Cart (as opposed to “straight to checkout”)

I have a client whose colleagues are pursuing an eCommerce Out of the Box product that doesn't have a dedicated shopping cart screen. Their product works such that when you want to buy something, it ...
2
votes
2answers
54 views

Can you advise a better way to display a popover of catalog items?

I have a catalog that I need to show full on one page. The catalog contains categories, subcategories, and items (5-12 items inside a subcategory). That's what it looks like (please, see the attached ...
1
vote
0answers
276 views

What is the recommended Type Scale for E-commerce sites?

I'm a designer, working on a project to redesign an E-commerce site. To improve readability, I would like to increase the font size as well as white space etc. I would like to use a Type scale to ...
0
votes
2answers
159 views

Canonical web page layout articles

I need scientific works or articles about canonical layout forms used in e-commerce shops, something about prototyping and trying them on a real audience. Maybe can you lead me were I can found ...
1
vote
0answers
24 views

ecommerce autocomplete with long values

I'm working on an autocomplete that has really long product titles. Having it extend beyond the search bar width is certainly ugly, but is it the best experience? Otherwise, maybe cap the max-width ...
1
vote
1answer
62 views

Data-driven design vs. Natural behaviour

Background The current client I am working with is in the vacation property space. Our naming terminology is similar to general e-commerce . We have currently taken a different approach on our ...
0
votes
1answer
95 views

Do you think is it a good idea to keep the user on a same tab when refreshing the page?

Do you think is it nice to have or necesary as user expects to stay in the same tab in a navigation when refreshing the page? Here is a demonstration and the link for the tabs:
1
vote
3answers
167 views

Should I use real world images in e-commerce?

I work in a skincare company and I lately came into a discussion about whether our E-Commerce images should be representing the real dimension of containers or a scale of them (200 ml, 100 ml, 50 ml). ...
2
votes
3answers
114 views

How to group the delivery slots in the checkout?

I'm working on the online grocery shop, flexible delivery option is one of its key strengths. This interaction happens as the step of the checkout process. I'm thinking of 2 options. A. The buttons ...
2
votes
3answers
2k views

Checkout flow for buying as guest

I'm working on an e-commerce web site and was reading more about the checkout process. I've found this answer, talking about the benefits of not asking users to create an account on the web site in ...
1
vote
1answer
602 views

What the best “Add To Cart” button action?

In which situation should I choose each of the alternative bellows? After click on "Add To Cart" Button: 1. Keep on the current page, make animation on the "Add to cart" button to show the item was ...
2
votes
1answer
242 views

Why online chat is so invasive?

I analysed the statistics to remove chat from the e-commerce but the online chat has a lot of conversions. On the other side, it is so invasive and absolute boring for customers that don't need or won'...
1
vote
2answers
1k views

What's the best empty basket page/message for e-commerce?

I'm looking for e-commerce experience and I really think that just show a message saying your cart is empty is so boring. I feel that we must show something more interactive for the users. What's the ...
0
votes
2answers
342 views

How to display multiple prices on e-commerce?

At my eCommerce site, I need to show 5 different price information. And is difficult to think different as I have already tried some alternatives. I need to show - "was/old price" [RRP (suggested by ...
0
votes
3answers
620 views

Why add a progress bar on the shopping cart?

10 years ago it was common to see a progress bar on the shopping cart. Nowadays is not so common. Why? Are we still needing to add progress bar on shopping carts? My new shopping cart template.
3
votes
2answers
283 views

Do I need “Continue Shopping” button on the shopping cart?

I did read a lot about shopping cart page this week and everywhere people insist to say: Add continue buying button on your basket to reduce the abandonment. The button "continue shopping" is an ...
0
votes
1answer
61 views

Adding the FAQ on the checkout is a good action?

Adding the FAQ on the bottom of the checkout page is a good action? This could affect my conversion rate positively or negatively? I'm thinking to do it because some customers have doubts before ...
0
votes
1answer
136 views

When should the inventory be updated [closed]

In a cart-based e-commerce website, users can add products to their basket and there can be a delay between that and the actual checkout. Considering multiple people can add products to their basket ...
1
vote
1answer
141 views

Best practice for checkout process where users need to meet certain criteria to make purchase?

In a multi-step checkout process, what's the best practice for basically filtering out people who do not meet 3-4 certain criteria for purchase? One criteria is country of residence for example. So ...
0
votes
2answers
160 views

Best place to show a confirmation modal in a purchase flow

So, I'm working on an insurance ecommerce and would like to get input on where to show a confirmation modal. Let's say I am in the summary page, and there's a "Change Plan" button to choose another ...
16
votes
4answers
7k views

Why do very few e-commerce websites use full-width and fluid layouts?

Looking at some of the top e-commerce websites (Flipkart, Etsy, Amazon, Bestbuy), I could find that only Amazon utilizes a full-width layout, and that too isn't fluid. While I understand the ...
0
votes
1answer
43 views

Are dismissible banners acceptable UI for purchase confirmations?

Here's some context: A user on a Free account is editing a draft in our text editor. To be able to publish the draft (they get auto-saved), they need to purchase a plan. When they click on the "...
4
votes
6answers
6k views

Should the user be forced to sign in for a wish list on an ecommerce site?

I believe that signing into a site can be a big barrier to users so prefere e-commerce sites that offer guest access. The question is should wishlists be a guest feature or do the business advantages ...
66
votes
7answers
10k views

When is a website too humanized/personal?

A popular technique to attract customers and instil trust in them is to “humanize” your website. You want to make it appear that there are actually people behind the users’ screens and that those ...
10
votes
3answers
4k views

Why ask for billing address first?

I'm working on a new checkout flow. I'm wondering why most e-merchants ask for the billing address first instead of the shipping address. People are more likely to understand shipping address than ...
-1
votes
6answers
512 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
1
vote
1answer
77 views

Should you offer users an option to clear their basket themselves?

We're looking at adding this functionality to our basket to allow users to clear all products in their basket. Is this standard practice or is a 'Save for later' button or wish list function a better ...
1
vote
2answers
474 views

Pagination for responsive e-commerce website

I'm working on the pagination topic for a responsive project. I'd like to have some feedbacks from you regarding this solution. Scenario: pagination for the search results page; pagination for ...
4
votes
2answers
1k views

Any best practices or examples of mix and match functionality on a fashion e-commerce?

I'm trying to design this feature, but so far not much luck finding any decent implementations of this feature. one example is http://www.bonarium.com but even that is pretty basic. what would the ...
1
vote
2answers
527 views

Listing products on rows with multiple pagination

I had have an idea to display products in multiple rows that each of them can have pagination to see more related products, and I will love to discuss about this solution. The results presented on ...
2
votes
4answers
1k views

What's the design pattern at the end of infinite scroll?

I have an app (iOS) that outputs a grid with all the applicable products. Is there a prevalent design pattern that indicates the end of infinite scroll?
2
votes
2answers
339 views

Radio Buttons When There's Only One Selection

I am designing for a e-commerce website that sells eTextbooks. I am trying to figure out if we need to have a default select state for products that have only one option available versus multiple ...
1
vote
3answers
137 views

In e-commerce, why is the number of items a filter returns needed?

For clarity, I'm referring to the faded numbers in parenthesis. My reasoning is that if a user wants to filter his selection, he will do it based on his/her need and not based on the number of ...
1
vote
4answers
155 views

Asking users feedback after the checkout drop

I'm working on the e-commerce checkout experience and the GA shows we have quite a big drop-off rate. I assume, the users often don't finish the checkout process, but just add the items to the cart ...
3
votes
2answers
173 views

Asking user to login in the middle of a purchase in a website used years ago

If a visitor tries to make a purchase on an website from which they made a purchase maybe a few years ago, during checkout it might happen that the user does not remember he has an account and as I ...
4
votes
2answers
324 views

What approach should I use to let users “build” complex products?

I have a project I'm working on where the product detail page starts with a SKU, and as you build, or configure the product, it turns into a unique SKU/product. Not very different from a lot other ...
0
votes
3answers
327 views

Multiple steps vs fewer steps for ecommerce checkout

I'm checking Amazon's checkout and Google Store's checkout and it seems that Amazon has more pages per checkout step (1 for address, 1 for payment method, 1 for review order). While Google Store ...
3
votes
3answers
314 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center Drain ...

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