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Questions tagged [e-commerce]

trading goods or services over the internet.

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1answer
71 views

Is it useful to have "add to favorites" button in the the search result?

I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result? Here are some example: Etsy In the search result, if you hover over the ...
-1
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0answers
55 views

Out of stock alerts for a product page with multiple variants? [closed]

I'm a junior ux designer currently ideating a solution for out of stock alerts. Our products have between 3-4 variables, and these will differ for each of the colours. (So for example.. colour, ...
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0answers
28 views

Designing a eCommerce Gifting Experience

I am currently working on an artisan food eCommerce site, One product in particular they offer are a kind of Product Basket subscription in which you receive several products per month. I am trying to ...
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0answers
132 views

Target iOS app's quantity selection workflow

I use the Target app on my iPhone device to buy “household goods” related products in order to use the drive-up drop-off system they have. When adding a product, the Target iOS app hides the quantity ...
1
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1answer
44 views

Anchor link to FAQs on product page

I'm currently improving the accessibility of the FAQ on our product page after some feedback from the business that the FAQ might be too low on the page for users to engage with. This is a rough ...
1
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1answer
59 views

Is there value in a user profile photo for an e-commerce app?

I am building an e-commerce app and I wanted to know if there is value in adding a user profile photo? I have seen couple of e-commerce apps that don't use them. So wanted to know which is the best ...
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1answer
36 views

Quantity Selector on Product Pages

I'm looking to add the option to select quantity on the product page for desktop and mobile. I'd like to incorporate it into the cta, but we already have 'add to wishlist' next to the cta. Any ...
1
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1answer
101 views

Best design for product list page of an e-commerce website

I am working on an e-commerce website. I want to display the summary of search result and want to know which layout is the best? The information that I am sowing are: Ad title Price Location ...
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0answers
40 views

Cross Domain Query - eCommerce Website

I've a client who is insisting on having a second website for successful purchase of the product. Is it good from user point of view? To elaborate, a user will view the product on abc but when he ...
7
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2answers
975 views

Define non-standard wine sizes (ie 375ml) to standard

Advice on how to clearly distinguish non-standard wine bottle sizes (ie 375ml) to standard on e-commerce ui cards. Below is what the card is looking like now. Icon placement is for shipping, offers, ...
3
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1answer
110 views

Express Checkout

We are working on an effortless single page checkout for returning customers, for expert user cohort. The flow is triggered from "Buy Now" button and all important and needed information has ...
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1answer
50 views

Instagram-like stories for a B2B eCommerce site?

we have a B2B eCommerce site and we were thinking about creating instagram-like stories on our site to help promote new products/vendors/offers. I saw this functionality implemented in http://faces....
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0answers
30 views

How can we lower the risk of migrating from an old site to a new site? [closed]

background knowledge about our app so you can have context : we are a multi-vendor B2B e-commerce website our users base is fairly small, with about 400+ active customers most of our users are middle-...
1
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1answer
48 views

What's the best way to present a feature as free, but only if requested

There's this feature we have that some customers really want. And we're going to be including it for free. However, from an economics perspective, there are a ton of savings to not having users use ...
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0answers
41 views

AB test of image gallery on search results

Product description Any kind of ecommerce site or marketplace where the primary user flow is: A search page where the user searches / filters to find products that the user wants to buy with many ...
1
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1answer
79 views

Filters: How to make sure users understand that they need to confirm their filter selection?

Due to performance constraints, our e-commerce site's filter results page cannot have a filter that auto-updates when any filter values are updated. Therefore, we have 2 'Apply Filter' options- one ...
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2answers
102 views

Is a scoped search the way to deal with different content types?

On my website, I have regular informational content and a shop. Both should be available to search, but I do not want to search everything with one bar and offer two separate lists of content after ...
2
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3answers
125 views

Ecommerce UX: is a step-by-step product configuration better than a one-click purchase?

I have a pretty complex software product with lots of appendances and different logics to support and I was wondering, given the user will need at least some level of guidance about what the product ...
1
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1answer
60 views

How to manage shipping to multiple addresses during checkout

We are allowing shipping to multiple addresses during checkout for guest customers. The steps are a lot simpler for an existing user since we can pull addresses from their account for them to choose. ...
2
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1answer
68 views

How to handle 3 variant selection on product page

Taking an example of mobile phone's product page it has three variants Storage RAM Color now let's say by default 64GB, 4GB & midnight black is selected, but for storage 64GB and Color midnight ...
1
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2answers
70 views

How to show similar products in search or browse page of an e-commerce mobile app?

Attaching a screen shot for reference which is not a very intuitive approach, in this you have to long press on the product image thumbnail for the similar products bottom sheet to appear. I thought ...
0
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1answer
63 views

Benefits of blocking the cart page to only 1 special item per order? e-commerce

I have a client with a particular project of blocking the purchase of a "special item" to only 1 per order. The user cannot purchase another item in conjunction with this special item, so if ...
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2answers
62 views

Variant Selection on Product Page

Is there a better way to show variants of products with better call outs like, if that combination is out of stock try other combination or get 50% off on other variation. Also, should we place the ...
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0answers
35 views

Should you display the total price next to the cart icon?

In an online store, where the cart icon with a number of products in the cart is located in the header, is it a good idea to display the total price of the items in the cart next to it or not? Can ...
2
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1answer
29 views

Product list per product or per variable?

I have a product X that has a range of variables, from 100 - 2000 kg. Is it a better UX to display one product as 'Product X (100 - 2000 kg)' or individual products with each an own product page, ex. '...
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1answer
121 views

Multiple cart experience

So I'm working on an e-commerce website and it has different marketplaces (3 basically), now I want to make separate cart for each of them as through research we figured out that people hardly ...
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0answers
19 views

Tabbed cart experience in E commerce website/ app

Can anyone give me any references of someone who uses different carts for different marketplaces in the same ecommerce website?
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1answer
40 views

Videos in image gallery of E commerce app

Do you think users find videos more relevant than images in product image gallery of an ecommerce app and videos should be the first thing users should be seeing on landing on the product page of any ...
1
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1answer
25 views

Sign Up vs. Add to Cart CTA for different product types' product detail pages

So we have a webinar business that offers users the option to sign up for an upcoming webinar as well as a purchase a recording of a past webinar. Every webinar (upcoming and recorded) has it's own ...
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2answers
53 views

Adding key highlights to product image gallery in e commerce app

We're thinking of adding key highlights of the product on the top of an overlay of the product image, most probably on the second image of the carousel. I just wanted to understand whether it will be ...
0
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1answer
99 views

what quantity to display in the header shopping cart icon

For an e-commerce site, in the header you have the cart icon, with the quantity of items in the cart displayed. What is the best number to show as the quantity? Should you show the number of unique ...
0
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1answer
39 views

Pros and Cons of Sorting by Number of Reviews

If we say the goal of the user is to quickly find the best product when browsing the product listing page. What are the pros and cons of providing users the option to sort by Number of Reviews? Does ...
1
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2answers
71 views

View shopping cart as dropdown or access via link

I work as a developer and I run many e-commerce websites. One thing I've noticed is that the shopping cart doesn't have the same behavior in different websites (whether it's mine or not). The main ...
0
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1answer
112 views

how to show summary on checkout page for multiple orders?

I am working on the Checkout flow (system) for the tablet device and it has 3 steps: A list with existing orders (which were previously saved from another flow). The User should be able to select ...
0
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1answer
81 views

Problem: Sites which flood the user's email account with messages saying:-

Thank you for buying 'x' We are going to deliver 'x' today Our van has left the yard Our van is in your street 'x' has just been left on your doorstep. Do a fair bit of online shopping and this ...
3
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2answers
171 views

Would users appreciate a mobile hover alternative on a product list?

Edit: Not necessarily only credible sources needed, different opinions from the user's perspective are also welcome. The mobile first approach nowadays often (or sometimes at least) leads to less ...
0
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1answer
25 views

How to display/communicate "bulk" pricing on a b2b ecommerce marketplace

I have a b2b ecommerce marketplace (multi-vendor, like amazon). I'm looking for some inspirations/examples of how other b2b marketplace are communication things like bulk pricing. As an example, in ...
0
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1answer
37 views

Thoughts of mobile design, where search input at bottom static navbar?

How do you guys feel maybe taking a slice of how starbucks does their PWA design and applying it to ecommerce? Long story short, I am designing an ecommerce site mobile first; and I've come up with ...
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2answers
99 views

Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
0
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1answer
87 views

Should I use shipping estimate calculator on product page?

It's almost like common sense (at least by observing many different online stores) to show a shipping estimate cost on the shopping cart page. With this, the user have the information of how much the ...
1
vote
1answer
62 views

Quantity boxes versions for ecommerce

So I'm making an eCommerce template and now I reach the point where I need to make a card product for sites that need quantity selection (not bulk or volume). I did 2 basic options, one with and one ...
1
vote
1answer
96 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
0
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1answer
92 views

How to allow multiple live filters to be selected and how do you show results?

So my question is about applying e-commerce filters that then shows live results (e.g. with AJAX / no page reload). In this case you can theoretically allow user select multiple filters at given time, ...
2
votes
1answer
90 views

How to show "variants" of a product when adding to cart?

I have a list of products that the user is able to add to cart fastly so from main page the user could click just add to cart button on each product and the product will be added to the cart. BUT each ...
3
votes
2answers
148 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
2
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0answers
38 views

On-site placements to abandon cart message on mobile website [closed]

i'm working on a mobile web experience for food ordering solution. Where and in what form would be a good place in the website in itself to place the reminder. Due to certain limitations, i'm not able ...
0
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1answer
133 views

Selecting products for product comparison: Mobile UX?

On desktop we have something similar to this source: https://www.nngroup.com/articles/comparison-tables/ As you click the "+" it adds items to your "items to compare" list that is fixed to the ...
3
votes
1answer
80 views

Help designing an e-commerce 'build your own product' interface

I'm designing a 'build your own product' interface which allows a user to upgrade a base product. Currently I'm unable to get feedback from our users, but I did share the design internally. For ...
1
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1answer
59 views

Tips for mobile product Carousel for gallery of a single product, or should I use it at all?

Tips for mobile product Carousel, or should I use it at all? Read an article of NNP, saying the study suggests carousels on mobile have low discoverability. However, this study seems to focus on ...
3
votes
3answers
141 views

If I have 24 categories with sub-categories in my shop page, where would be the best place for them?

The design is specifically to Desktop, on Mobile and Tablet I'm planning to have a drawer window with the list of categories and its sub-categories. The idea is to make the category visible in the eye ...

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