Questions tagged [e-commerce]

trading goods or services over the internet.

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1answer
67 views

Problem: Sites which flood the user's email account with messages saying:-

Thank you for buying 'x' We are going to deliver 'x' today Our van has left the yard Our van is in your street 'x' has just been left on your doorstep. Do a fair bit of online shopping and this ...
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0answers
16 views

How can we lower the risk of migrating from an old site to a new site?

background knowledge about our app so you can have context : we are a multi-vendor B2B e-commerce website our users base is fairly small, with about 400+ active customers most of our users are middle-...
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2answers
52 views

Variant Selection on Product Page

Is there a better way to show variants of products with better call outs like, if that combination is out of stock try other combination or get 50% off on other variation. Also, should we place the ...
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1answer
63 views

Filters: How to make sure users understand that they need to confirm their filter selection?

Due to performance constraints, our e-commerce site's filter results page cannot have a filter that auto-updates when any filter values are updated. Therefore, we have 2 'Apply Filter' options- one ...
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1answer
51 views

Multiple cart experience

So I'm working on an e-commerce website and it has different marketplaces (3 basically), now I want to make separate cart for each of them as through research we figured out that people hardly ...
1
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1answer
43 views

What's the best way to present a feature as free, but only if requested

There's this feature we have that some customers really want. And we're going to be including it for free. However, from an economics perspective, there are a ton of savings to not having users use ...
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2answers
343 views

What UX design patterns are suited for displaying a catalog online?

Since many years we are using a product catalog (print) with many products in it, but since it costs a lot of money to print and send it to our customers, we slowly want to move from a physical ...
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0answers
12 views

Auctioning multiple of the same item

I'm not sure if this completely suits UX, but I think there's some overlap, and I couldn't find a better stack. I've got an auction running on top of WooCommerce, with various customizations in my own ...
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3answers
200 views

Showing item-level & order-level offers/promotions on Details page (PDP) &/or Cart page?

I have 2 types of offers (promotions) applicable on my eCommerce website: Item level offers (example: Item belongs to Brand XYZ. Buy any 2 items from brand XYZ to get 30% off) Order level offers (...
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0answers
34 views

AB test of image gallery on search results

Product description Any kind of ecommerce site or marketplace where the primary user flow is: A search page where the user searches / filters to find products that the user wants to buy with many ...
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1answer
61 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
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2answers
71 views

Is a scoped search the way to deal with different content types?

On my website, I have regular informational content and a shop. Both should be available to search, but I do not want to search everything with one bar and offer two separate lists of content after ...
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1answer
73 views

How to allow multiple live filters to be selected and how do you show results?

So my question is about applying e-commerce filters that then shows live results (e.g. with AJAX / no page reload). In this case you can theoretically allow user select multiple filters at given time, ...
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3answers
401 views

How to show a consumer products in a eCommerce Site with only filters?

I have an eCommerce site that sells baby clothes. When i think of the different ways i can arrange/organize the main menu i get frustrated on trying to make sense. I start to think of how a physical ...
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2answers
243 views

Hero banner for mobile eCommerce VS surfacing actual products

Is there any evidence that displaying a hero banner for mobile eCommerce results in more conversion / engagement that surfacing actual products in place of said banner? I have a hunch the latter will ...
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2answers
211 views

Ecommerce showing products on landing page: horizontal scroll VS blocks

What are the arguments for and against blocks vs horizontal scrolling on a ecommerce page? Below are two examples, one from amazon and one from bestbuy
63
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13answers
9k views

Is the discount more important than the price?

I am working on a new app that list a lot of great deals and I was wondering what have the greater impact on user between the price and the discount. In other words : Are users looking for a low ...
2
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1answer
44 views

Ecommerce - Effectively display sale on a product swatch

Is there an effective way of displaying a sale on a product swatch which is universally recognizable? I have read the following NN article, which suggests icon and color are the best way of ...
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5answers
505 views

Should checkbox label be styled like an anchor link?

I've struggled to find any sort of argument that supports either of my theories so i wanted to see what the UX community at large thinks about this. Scenario I have an online shop. When you view a ...
3
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2answers
115 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
2
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3answers
109 views

Ecommerce UX: is a step-by-step product configuration better than a one-click purchase?

I have a pretty complex software product with lots of appendances and different logics to support and I was wondering, given the user will need at least some level of guidance about what the product ...
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1answer
50 views

Tips for mobile product Carousel for gallery of a single product, or should I use it at all?

Tips for mobile product Carousel, or should I use it at all? Read an article of NNP, saying the study suggests carousels on mobile have low discoverability. However, this study seems to focus on ...
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1answer
31 views

How to handle 3 variant selection on product page

Taking an example of mobile phone's product page it has three variants Storage RAM Color now let's say by default 64GB, 4GB & midnight black is selected, but for storage 64GB and Color midnight ...
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1answer
47 views

How to manage shipping to multiple addresses during checkout

We are allowing shipping to multiple addresses during checkout for guest customers. The steps are a lot simpler for an existing user since we can pull addresses from their account for them to choose. ...
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2answers
48 views

How to show similar products in search or browse page of an e-commerce mobile app?

Attaching a screen shot for reference which is not a very intuitive approach, in this you have to long press on the product image thumbnail for the similar products bottom sheet to appear. I thought ...
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3answers
731 views

“Pay with PayPal” including card payments label

I'd love to have some opinions on how to best label a the payment option "PayPal" to ensure it is clear that you can pay using your debit/credit card without having a PayPal account. For background: ...
61
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19answers
38k views

Form for inputting operating hours of a business

I am designing an interface where restaurants need to input their operating hours. I am thinking of using a slider control for timings for a single day, and then let the user choose days of the week ...
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1answer
75 views

how to show summary on checkout page for multiple orders?

I am working on the Checkout flow (system) for the tablet device and it has 3 steps: A list with existing orders (which were previously saved from another flow). The User should be able to select ...
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2answers
377 views

Redesigning product blocks in search results / listings

What are some good practices when it comes to presenting a product on a listing / search result page when they contain a lot of information? Currently the product block for our website looks like this:...
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1answer
53 views

Benefits of blocking the cart page to only 1 special item per order? e-commerce

I have a client with a particular project of blocking the purchase of a "special item" to only 1 per order. The user cannot purchase another item in conjunction with this special item, so if ...
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3answers
1k views

How can I differentiate Online products vs “Offline” products?

I'm helping redesign a website that has some products that can be purchased online and some which can only be purchased offline in physical stores. Both the products you can buy and can't buy need to ...
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0answers
27 views

Should you display the total price next to the cart icon?

In an online store, where the cart icon with a number of products in the cart is located in the header, is it a good idea to display the total price of the items in the cart next to it or not? Can ...
2
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1answer
27 views

Product list per product or per variable?

I have a product X that has a range of variables, from 100 - 2000 kg. Is it a better UX to display one product as 'Product X (100 - 2000 kg)' or individual products with each an own product page, ex. '...
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3answers
125 views

If I have 24 categories with sub-categories in my shop page, where would be the best place for them?

The design is specifically to Desktop, on Mobile and Tablet I'm planning to have a drawer window with the list of categories and its sub-categories. The idea is to make the category visible in the eye ...
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2answers
50 views

Adding key highlights to product image gallery in e commerce app

We're thinking of adding key highlights of the product on the top of an overlay of the product image, most probably on the second image of the carousel. I just wanted to understand whether it will be ...
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0answers
16 views

Tabbed cart experience in E commerce website/ app

Can anyone give me any references of someone who uses different carts for different marketplaces in the same ecommerce website?
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2answers
63 views

View shopping cart as dropdown or access via link

I work as a developer and I run many e-commerce websites. One thing I've noticed is that the shopping cart doesn't have the same behavior in different websites (whether it's mine or not). The main ...
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1answer
39 views

Pros and Cons of Sorting by Number of Reviews

If we say the goal of the user is to quickly find the best product when browsing the product listing page. What are the pros and cons of providing users the option to sort by Number of Reviews? Does ...
3
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3answers
1k views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items (...
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1answer
38 views

Videos in image gallery of E commerce app

Do you think users find videos more relevant than images in product image gallery of an ecommerce app and videos should be the first thing users should be seeing on landing on the product page of any ...
1
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1answer
25 views

Sign Up vs. Add to Cart CTA for different product types' product detail pages

So we have a webinar business that offers users the option to sign up for an upcoming webinar as well as a purchase a recording of a past webinar. Every webinar (upcoming and recorded) has it's own ...
0
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1answer
35 views

Thoughts of mobile design, where search input at bottom static navbar?

How do you guys feel maybe taking a slice of how starbucks does their PWA design and applying it to ecommerce? Long story short, I am designing an ecommerce site mobile first; and I've come up with ...
10
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3answers
355 views

Showing how many users voted that a comment was helpful

I'm building a site with items that can be reviewed, and users can vote whether or not reviews are helpful to bubble the best to the top Amazon-style. Amazon, Yelp, and almost everything else I could ...
0
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1answer
80 views

what quantity to display in the header shopping cart icon

For an e-commerce site, in the header you have the cart icon, with the quantity of items in the cart displayed. What is the best number to show as the quantity? Should you show the number of unique ...
0
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1answer
311 views

Usage of colors and background - Header and Footer | eCommerce

Are there any key UX research references for the usage of colours on an ecommerce website? Looking for any research data so that we can make objective decisions. Our brand colour is a Deep orange and ...
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2answers
83 views

Is the result of canceling a payment in checkout a success or error?

There is a discussion right now in the Magento community about whether canceling a PayPal checkout modal should be communicated to the user as a success or failure. This same question could also apply ...
3
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2answers
153 views

Would users appreciate a mobile hover alternative on a product list?

Edit: Not necessarily only credible sources needed, different opinions from the user's perspective are also welcome. The mobile first approach nowadays often (or sometimes at least) leads to less ...
0
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1answer
23 views

How to display/communicate “bulk” pricing on a b2b ecommerce marketplace

I have a b2b ecommerce marketplace (multi-vendor, like amazon). I'm looking for some inspirations/examples of how other b2b marketplace are communication things like bulk pricing. As an example, in ...
0
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1answer
69 views

Should I use shipping estimate calculator on product page?

It's almost like common sense (at least by observing many different online stores) to show a shipping estimate cost on the shopping cart page. With this, the user have the information of how much the ...
1
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1answer
58 views

Quantity boxes versions for ecommerce

So I'm making an eCommerce template and now I reach the point where I need to make a card product for sites that need quantity selection (not bulk or volume). I did 2 basic options, one with and one ...

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