Questions tagged [e-commerce]

trading goods or services over the internet.

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1answer
76 views

What is the best way to reduce clicks and improve the product list page UX on mobile devices?

I'll be glad if you share your opinions and experience about one interesting case. I have to reduce the clicks and to improve the UX of a product list page. Responsive website, the product list page ...
1
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2answers
56 views

Anchor link to FAQs on product page

I'm currently improving the accessibility of the FAQ on our product page after some feedback from the business that the FAQ might be too low on the page for users to engage with. This is a rough ...
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2answers
80 views

Variant Selection on Product Page

Is there a better way to show variants of products with better call outs like, if that combination is out of stock try other combination or get 50% off on other variation. Also, should we place the ...
0
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1answer
86 views

Is it useful to have "add to favorites" button in the the search result?

I am working on an e-commerce website. I am wondering how useful it is to have "add to favorites" in search result? Here are some example: Etsy In the search result, if you hover over the ...
1
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2answers
74 views

How to show similar products in search or browse page of an e-commerce mobile app?

Attaching a screen shot for reference which is not a very intuitive approach, in this you have to long press on the product image thumbnail for the similar products bottom sheet to appear. I thought ...
0
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1answer
114 views

how to show summary on checkout page for multiple orders?

I am working on the Checkout flow (system) for the tablet device and it has 3 steps: A list with existing orders (which were previously saved from another flow). The User should be able to select ...
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0answers
30 views

Designing a eCommerce Gifting Experience

I am currently working on an artisan food eCommerce site, One product in particular they offer are a kind of Product Basket subscription in which you receive several products per month. I am trying to ...
0
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0answers
133 views

Target iOS app's quantity selection workflow

I use the Target app on my iPhone device to buy “household goods” related products in order to use the drive-up drop-off system they have. When adding a product, the Target iOS app hides the quantity ...
1
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2answers
392 views

Redesigning product blocks in search results / listings

What are some good practices when it comes to presenting a product on a listing / search result page when they contain a lot of information? Currently the product block for our website looks like this:...
0
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1answer
63 views

Benefits of blocking the cart page to only 1 special item per order? e-commerce

I have a client with a particular project of blocking the purchase of a "special item" to only 1 per order. The user cannot purchase another item in conjunction with this special item, so if ...
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1answer
82 views

Problem: Sites which flood the user's email account with messages saying:-

Thank you for buying 'x' We are going to deliver 'x' today Our van has left the yard Our van is in your street 'x' has just been left on your doorstep. Do a fair bit of online shopping and this ...
0
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1answer
39 views

Quantity Selector on Product Pages

I'm looking to add the option to select quantity on the product page for desktop and mobile. I'd like to incorporate it into the cta, but we already have 'add to wishlist' next to the cta. Any ...
2
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4answers
451 views

location request on site load - in a pop up window

I'm working on a holidays site that has its content displayed based on the users' location by analyzing the IP address. I was wondering what are the pros and cons of having a pop up that requests from ...
1
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1answer
80 views

Filters: How to make sure users understand that they need to confirm their filter selection?

Due to performance constraints, our e-commerce site's filter results page cannot have a filter that auto-updates when any filter values are updated. Therefore, we have 2 'Apply Filter' options- one ...
0
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1answer
128 views

Multiple cart experience

So I'm working on an e-commerce website and it has different marketplaces (3 basically), now I want to make separate cart for each of them as through research we figured out that people hardly ...
1
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1answer
59 views

Is there value in a user profile photo for an e-commerce app?

I am building an e-commerce app and I wanted to know if there is value in adding a user profile photo? I have seen couple of e-commerce apps that don't use them. So wanted to know which is the best ...
0
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2answers
405 views

What UX design patterns are suited for displaying a catalog online?

Since many years we are using a product catalog (print) with many products in it, but since it costs a lot of money to print and send it to our customers, we slowly want to move from a physical ...
1
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3answers
228 views

Showing item-level & order-level offers/promotions on Details page (PDP) &/or Cart page?

I have 2 types of offers (promotions) applicable on my eCommerce website: Item level offers (example: Item belongs to Brand XYZ. Buy any 2 items from brand XYZ to get 30% off) Order level offers (...
3
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1answer
112 views

Express Checkout

We are working on an effortless single page checkout for returning customers, for expert user cohort. The flow is triggered from "Buy Now" button and all important and needed information has ...
1
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1answer
100 views

How to handle delivery time slots that expire before purchase is complete?

I have an e-commerce web app where you can choose among multiple time slots for your delivery. There are some rules that depend on when the purchase is completed. For instance, if I purchase something ...
0
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1answer
93 views

How to allow multiple live filters to be selected and how do you show results?

So my question is about applying e-commerce filters that then shows live results (e.g. with AJAX / no page reload). In this case you can theoretically allow user select multiple filters at given time, ...
2
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3answers
435 views

How to show a consumer products in a eCommerce Site with only filters?

I have an eCommerce site that sells baby clothes. When i think of the different ways i can arrange/organize the main menu i get frustrated on trying to make sense. I start to think of how a physical ...
0
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2answers
253 views

Hero banner for mobile eCommerce VS surfacing actual products

Is there any evidence that displaying a hero banner for mobile eCommerce results in more conversion / engagement that surfacing actual products in place of said banner? I have a hunch the latter will ...
0
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2answers
267 views

Ecommerce showing products on landing page: horizontal scroll VS blocks

What are the arguments for and against blocks vs horizontal scrolling on a ecommerce page? Below are two examples, one from amazon and one from bestbuy
2
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1answer
51 views

Ecommerce - Effectively display sale on a product swatch

Is there an effective way of displaying a sale on a product swatch which is universally recognizable? I have read the following NN article, which suggests icon and color are the best way of ...
1
vote
1answer
105 views

Best design for product list page of an e-commerce website

I am working on an e-commerce website. I want to display the summary of search result and want to know which layout is the best? The information that I am sowing are: Ad title Price Location ...
1
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0answers
40 views

Cross Domain Query - eCommerce Website

I've a client who is insisting on having a second website for successful purchase of the product. Is it good from user point of view? To elaborate, a user will view the product on abc but when he ...
3
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2answers
148 views

Best way to display a Payment Request API button in chrome?

On our e-commerce website, we've decided to support the payment request API for apple/google pay as an option for quick checkout. What is the best button text/design to make people understand what it ...
9
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4answers
467 views

How can I demonstrate the importance of accessibility to a client?

How could I convince a client that visually impaired customers might want to use his e-commerce website? I want to demonstrate the importance of accessibility and convince him that we should try to ...
7
votes
2answers
976 views

Define non-standard wine sizes (ie 375ml) to standard

Advice on how to clearly distinguish non-standard wine bottle sizes (ie 375ml) to standard on e-commerce ui cards. Below is what the card is looking like now. Icon placement is for shipping, offers, ...
3
votes
9answers
2k views

What is the best way to select the apparel size?

I'm redesigning my filters and product page of an online apparel store. Do you think I should display all sizes and use radio button or using a drop down menu to select the size ?
12
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6answers
10k views

Should registration be optional on an e-commerce site?

I am developing an e-commerce web site which will sell tourism services (airport transfer, accommodation, excursions, etc.). I am on a path here that I need to decide if I will provide a membership ...
1
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1answer
59 views

Tips for mobile product Carousel for gallery of a single product, or should I use it at all?

Tips for mobile product Carousel, or should I use it at all? Read an article of NNP, saying the study suggests carousels on mobile have low discoverability. However, this study seems to focus on ...
2
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1answer
69 views

How to handle 3 variant selection on product page

Taking an example of mobile phone's product page it has three variants Storage RAM Color now let's say by default 64GB, 4GB & midnight black is selected, but for storage 64GB and Color midnight ...
0
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1answer
50 views

Instagram-like stories for a B2B eCommerce site?

we have a B2B eCommerce site and we were thinking about creating instagram-like stories on our site to help promote new products/vendors/offers. I saw this functionality implemented in http://faces....
1
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3answers
2k views

What is the best way to show Promo Code validation?

I'm working on a promo code entry field and want to give feedback to the user for both a valid and invalid entry. I want to show feedback near the input but does having the icons inside of the field ...
2
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0answers
30 views

How can we lower the risk of migrating from an old site to a new site? [closed]

background knowledge about our app so you can have context : we are a multi-vendor B2B e-commerce website our users base is fairly small, with about 400+ active customers most of our users are middle-...
1
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1answer
49 views

What's the best way to present a feature as free, but only if requested

There's this feature we have that some customers really want. And we're going to be including it for free. However, from an economics perspective, there are a ton of savings to not having users use ...
0
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0answers
42 views

AB test of image gallery on search results

Product description Any kind of ecommerce site or marketplace where the primary user flow is: A search page where the user searches / filters to find products that the user wants to buy with many ...
1
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2answers
107 views

Is a scoped search the way to deal with different content types?

On my website, I have regular informational content and a shop. Both should be available to search, but I do not want to search everything with one bar and offer two separate lists of content after ...
63
votes
13answers
9k views

Is the discount more important than the price?

I am working on a new app that list a lot of great deals and I was wondering what have the greater impact on user between the price and the discount. In other words : Are users looking for a low ...
5
votes
5answers
555 views

Should checkbox label be styled like an anchor link?

I've struggled to find any sort of argument that supports either of my theories so i wanted to see what the UX community at large thinks about this. Scenario I have an online shop. When you view a ...
2
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3answers
125 views

Ecommerce UX: is a step-by-step product configuration better than a one-click purchase?

I have a pretty complex software product with lots of appendances and different logics to support and I was wondering, given the user will need at least some level of guidance about what the product ...
1
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1answer
62 views

How to manage shipping to multiple addresses during checkout

We are allowing shipping to multiple addresses during checkout for guest customers. The steps are a lot simpler for an existing user since we can pull addresses from their account for them to choose. ...
2
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3answers
739 views

"Pay with PayPal" including card payments label

I'd love to have some opinions on how to best label a the payment option "PayPal" to ensure it is clear that you can pay using your debit/credit card without having a PayPal account. For background: ...
63
votes
19answers
39k views

Form for inputting operating hours of a business

I am designing an interface where restaurants need to input their operating hours. I am thinking of using a slider control for timings for a single day, and then let the user choose days of the week ...
10
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3answers
2k views

How can I differentiate Online products vs "Offline" products?

I'm helping redesign a website that has some products that can be purchased online and some which can only be purchased offline in physical stores. Both the products you can buy and can't buy need to ...
0
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0answers
36 views

Should you display the total price next to the cart icon?

In an online store, where the cart icon with a number of products in the cart is located in the header, is it a good idea to display the total price of the items in the cart next to it or not? Can ...
2
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1answer
32 views

Product list per product or per variable?

I have a product X that has a range of variables, from 100 - 2000 kg. Is it a better UX to display one product as 'Product X (100 - 2000 kg)' or individual products with each an own product page, ex. '...
3
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3answers
144 views

If I have 24 categories with sub-categories in my shop page, where would be the best place for them?

The design is specifically to Desktop, on Mobile and Tablet I'm planning to have a drawer window with the list of categories and its sub-categories. The idea is to make the category visible in the eye ...

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