Questions tagged [customer]
The customer tag has no usage guidance.
16
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The best way to display availability in catalog for product that has multiple versions with different availabilities?
What is the best way to display availability in a catalog for a product that has multiple versions (e.g., sizes) with different availabilities?
I could think of two best ways to deal with this ...
- 1
0
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3
answers
86
views
Customer Journey Mapping
I'll be holding a customer journey mapping workshop in a few weeks. I've identified the persona and key journey to focus on (Buying a dress). I think I should be looking at the Desktop journey and ...
- 61
3
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2
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302
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Why some users buy a product with higher price?
I recently talked to a person who is a supplier for an E-commerce website. In this website suppliers can provide their products at the price they choose. So it is probable that a specific product is ...
- 250
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3
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1k
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Next vs Continue vs Proceed
I have a situation in my current design.
The application I'm looking at has four vertical sections which are continual, i.e. completing section 1 leads to 2 and so on. Now, section one has two steps. ...
1
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2
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198
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Customer Enquiry Form - Contact preferences
Q. Do customers like to have the option to provide a prefered contact time and method when submitting a customer enquiry form?
For example... 'When would you like us to call you back?' & 'How ...
- 21
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vote
3
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69
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Should Customer Journeys have touchpoints described?
Touchpoints are "points" of contact between customer and business, but not all customer's actions in an experience can be related to that business.
E.g.: the user wants to buy a smartphone. He goes ...
0
votes
1
answer
351
views
Customer Journey testing [closed]
I'm new inside UX/CX design field, and I would like to know more info about customer journey mapping.
I know that this process is to map the current customer journey also emotional mapping to find ...
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1
answer
75
views
How to do customer validation with limited budget?
User experience designers should always go out and talk to their customers before the product is even built. But how would I do this if I had limited resources?
Most of the research I've done ...
- 2,131
2
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2
answers
92
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What are the primary reasons that customers don't purchase AB Testing services?
I work in a UX consulting agency. I noticed while customers are happy to pay good money for our research and design services, AB testing and other post-launch services are seldom being asked for.
...
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2
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183
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Email Survey - Recommended questions / format for task analysis?
We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned.
This is a large B2B website with tens of ...
- 319
3
votes
3
answers
732
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Can you create a customer journey without ever speaking to a customer?
I am just starting out with customer journeys and I am very concerned because our team has no intention to speak to customers during the requirements gathering workshops.
Now I understand designing ...
- 287
3
votes
1
answer
1k
views
Creating a customer journey map and then elaborating it
I need to create a customer journey. This customer journey will then be elaborated into more detailed requirements and then passed to vendors for them to estimate and price. This is the end goal.
I ...
- 287
1
vote
1
answer
78
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How do I determine what type of Customer Experience map to use
I have done research online and there seems to be several different CX map structures.
Some have steps at the top and then touch points along the left.
How do I determine what CX map is suitable for ...
- 287
3
votes
4
answers
14k
views
What is the difference between a customer journey and a user journey
What is the difference between a customer journey and a user journey?
I am planning a requirements workshop for a new CRM implementation. We have identified all the customer journeys but we need to ...
- 287
2
votes
1
answer
341
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Customer testimonials - Embedded tweet vs custom design [closed]
Do you think that embedded tweets would work better than custom design to show testimonials?
Embedded tweet are live proof which people can see by clicking on embedded tweet and also embeded tweet ...
- 4,872
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3
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72
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Removing an account/user from scope
I'm working on a CRM at the moment which allows an operator to search for a customer and verify them, after which the whole system is aimed to work on that customer's account.
I'm working on the UX ...
- 2,689