Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [customer]

The tag has no usage guidance.

0
votes
3answers
33 views

Customer Journey Mapping

I'll be holding a customer journey mapping workshop in a few weeks. I've identified the persona and key journey to focus on (Buying a dress). I think I should be looking at the Desktop journey and ...
3
votes
2answers
282 views

Why some users buy a product with higher price?

I recently talked to a person who is a supplier for an E-commerce website. In this website suppliers can provide their products at the price they choose. So it is probable that a specific product is ...
1
vote
3answers
204 views

Next vs Continue vs Proceed

I have a situation in my current design. The application I'm looking at has four vertical sections which are continual, i.e. completing section 1 leads to 2 and so on. Now, section one has two steps. ...
1
vote
2answers
148 views

Customer Enquiry Form - Contact preferences

Q. Do customers like to have the option to provide a prefered contact time and method when submitting a customer enquiry form? For example... 'When would you like us to call you back?' & 'How ...
1
vote
3answers
60 views

Should Customer Journeys have touchpoints described?

Touchpoints are "points" of contact between customer and business, but not all customer's actions in an experience can be related to that business. E.g.: the user wants to buy a smartphone. He goes ...
0
votes
1answer
294 views

Customer Journey testing [closed]

I'm new inside UX/CX design field, and I would like to know more info about customer journey mapping. I know that this process is to map the current customer journey also emotional mapping to find ...
0
votes
1answer
65 views

How to do customer validation with limited budget?

User experience designers should always go out and talk to their customers before the product is even built. But how would I do this if I had limited resources? Most of the research I've done ...
2
votes
2answers
86 views

What are the primary reasons that customers don't purchase AB Testing services?

I work in a UX consulting agency. I noticed while customers are happy to pay good money for our research and design services, AB testing and other post-launch services are seldom being asked for. ...
0
votes
2answers
143 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...
3
votes
3answers
713 views

Can you create a customer journey without ever speaking to a customer?

I am just starting out with customer journeys and I am very concerned because our team has no intention to speak to customers during the requirements gathering workshops. Now I understand designing ...
3
votes
1answer
678 views

Creating a customer journey map and then elaborating it

I need to create a customer journey. This customer journey will then be elaborated into more detailed requirements and then passed to vendors for them to estimate and price. This is the end goal. I ...
1
vote
1answer
71 views

How do I determine what type of Customer Experience map to use

I have done research online and there seems to be several different CX map structures. Some have steps at the top and then touch points along the left. How do I determine what CX map is suitable for ...
3
votes
4answers
10k views

What is the difference between a customer journey and a user journey

What is the difference between a customer journey and a user journey? I am planning a requirements workshop for a new CRM implementation. We have identified all the customer journeys but we need to ...
2
votes
1answer
285 views

Customer testimonials - Embedded tweet vs custom design [closed]

Do you think that embedded tweets would work better than custom design to show testimonials? Embedded tweet are live proof which people can see by clicking on embedded tweet and also embeded tweet ...
0
votes
3answers
62 views

Removing an account/user from scope

I'm working on a CRM at the moment which allows an operator to search for a customer and verify them, after which the whole system is aimed to work on that customer's account. I'm working on the UX ...