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Questions tagged [contact-us]

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4 answers
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Appropriate button copy if the user wants sales to contact them

We're integrating our app with another app via an iFrame. In the "parent" app, the user would already be logged-in before they can download our app. So ie, we would already have their ...
M Bo's user avatar
  • 1,394
0 votes
1 answer
109 views

Choose way to get reply from form

The traffic from my webpage comes from different social media platforms (Tiktok, Instagram mostly), so in the contact form I wanted to add an option where the user could choose in which of those he ...
Vencho's user avatar
  • 101
3 votes
1 answer
83 views

How to best balance SalesForce "requirements" with UX best practices in contact/chat forms?

In developing some new contact us and chat (non-gated) fields, I'm finding that when I meet SalesForce "requirements" the fields are a UX nightmare. I'm ending up with a minimum of 5 fields, and with ...
UncleDeuce's user avatar
0 votes
1 answer
59 views

Where do you break long contact details that run over one line?

For example an email address for one area of the company is something like "[email protected]" Though we can do many alternatives (links, forms etc.) so you don't see this long ...
Eliot Hill's user avatar
3 votes
4 answers
471 views

Contact form fields priority

Is there any caution not to use the message field at first in a contact form?
Roman Kozak's user avatar
1 vote
4 answers
117 views

Contact Us thank you message [closed]

we currently have a contact us page that allows visitors to send an email to us through it, would it be a good idea to also send an email to the visitor thanking him for the message to let him know it ...
Raphael Estrada's user avatar
1 vote
2 answers
59 views

Contact page if it just includes an email?

My contact page would only have an email address. One email address, not multiple. No social media, phone numbers, location map, etc. So instead of having a contact page, I just have the business ...
Adam Zerner's user avatar
1 vote
2 answers
639 views

Is it proper to use "Connect With Us" in this case?

Our company is going to design the "Contact Us" area on our website like this: http://take.ms/W973h3 If a visitor of our site clicks on any icon of the three apps Messenger, Whatsapp or Skype, they ...
Daniel's user avatar
  • 11
0 votes
1 answer
121 views

Generic "get in touch" icon [closed]

I usually use the phone call icons, or email, sms, and so on. But in my case we found the need for a generic "get in touch" icon, which will lead to either email, or phonecall, or sms, depending on ...
Gil Sand's user avatar
  • 235
2 votes
3 answers
358 views

Ask users for feedback and permission to contact them

I might be overthinking this. We have an app that doesn't have user profiles. We would like to ask for feedback from our users by asking for them to for contact details? Is this a smart way to go ...
Milan's user avatar
  • 231
0 votes
1 answer
61 views

Ok to Require Contact Form Submission to View Page?

I have a product website going live soon. One of the pages is a list of case studies on previous customers. Is it good UX to have a "contact me" modal that is required to be submitted before a ...
trademark's user avatar
  • 101
2 votes
2 answers
555 views

"Contact us" form submission best practice

As a user, when I submit a "Contact us" form with [valid] info, should the page response show in the form (clear the form and show some "We have received your message" type of success message, either ...
Mike Warren's user avatar
1 vote
2 answers
651 views

Tabs or toggle to switch between contact forms?

I have a 1-pager with the primary objective being to have the (somewhat-qualified) user initiate contact of some sort. IT is for a SUPER, super small business, so a direct phone call would be both ...
Daveh0's user avatar
  • 201
5 votes
2 answers
469 views

Usability of having a mailto link open a popover prompting the user to copy the email address to clipboard or open their default mail application

I've been thinking about how to handle mailto links on a website redesign, and I know that having an email address listed can make a user feel more comfortable about contacting rather than just a ...
jkilp's user avatar
  • 153
0 votes
1 answer
69 views

Contact form in a webpage footer is effective? [closed]

Are users really use footer contact forms to get information about companies?
Raashid A.'s user avatar
5 votes
3 answers
19k views

What is the better thank you message, after user submits contact request? [closed]

After user submits some question or suggestion on the contact page he is redirected to the "Thank you page". Which is the better way to say thanks and tell how soon will they get their reply? (we, ...
Oksi's user avatar
  • 847
1 vote
1 answer
100 views

Contact Information Issue

I'm working with a client that is excited about their untested "contact bar" that reads visitors IP address and displays a person's contact info (image, name email, phone) permanently fixed at the ...
John Ribbing's user avatar
3 votes
2 answers
310 views

Redesigning contact form

Contact form can have many fields but the minimum required fields are name, email and text field (message box). Name and email are usually located above message box. To simplify and make smaller in ...
Peter's user avatar
  • 953
3 votes
3 answers
437 views

Multiple Contact Us forms and how to handle them

What is the best approach to organize multiple forms? Simple websites might only have 1 contact form for any type of questions. However, some sites have contact forms for difference users. For ...
Nicolas's user avatar
  • 5,608
1 vote
4 answers
5k views

Subject field in Contact form

Should the Subject field be required in a contact form? When I design a UI for a contact page on a web site, I have a form for emailing. I always have 3 fields on this page: Name, email, message. Some ...
Jack Daniel's user avatar
0 votes
3 answers
3k views

Why do contact forms fail to handle line breaks?

It's been my experience over the past few years that the majority of contact forms on web pages of both large companies as well as governmental institutions fail to handle line breaks properly in one ...
tmh's user avatar
  • 111
1 vote
0 answers
175 views

Contact form or mailto for Portfolio? [duplicate]

I'm currently thinking about my portfolio design and I would like some advices from experts. For a personal and professional portfolio, is it better to have a contact form or a mailto? This is my ...
Nic727's user avatar
  • 113
4 votes
1 answer
175 views

Would putting a pricing page on our website more likely improve the user experience if our competitors only offer ‘contact for quote’ pages?

I'm in-house at a medium size call center. I've been trying to get a pricing page put up for us on our website for a long time. If we're not the lowest price we'll price match as much as we possibly ...
Jessica's user avatar
  • 41
7 votes
1 answer
536 views

Putting names on international business cards in a helpful way

With electronic transmission of contact infos (h/x/j/vCard, CardDAV, EAS etc.) it should be possible to store unambiguously the various parts of a person’s name and title as well as their gender and ...
Crissov's user avatar
  • 2,508
1 vote
3 answers
531 views

Contact Me vs Contact Us on a Business Directory Listing

For a Business Directory Listing page, we are using cards UI for each listing. Here's the content structure: Currently the Details link opens a modal with the Business details while the Contact Me ...
Gian Faye's user avatar
5 votes
4 answers
301 views

Beautiful harmonic stock photo people vs photos of real people

When on a website and going to the contacts page or form there is often one or more photos of people (supposedly) working there. Stock photos Some companies use stock photos with beautiful ...
Mads Skjern's user avatar
3 votes
2 answers
1k views

Best practices for a map on a contact page

A lot of contact pages have a Google map on it with the map centered and a marker on the company HQ. I would consider this a good thing but I have several doubts regarding UX. What is considered a ...
RobSeg's user avatar
  • 561
2 votes
3 answers
315 views

Hiding a call to action to get in touch?

I'm designing a site for a service, which's main function is to function as a database. I have had to anonymize some details. The main user journey involves landing on the site (home page), ...
J4G's user avatar
  • 1,062
2 votes
2 answers
904 views

Contact form placeholder [duplicate]

Is there any convention what to use as placeholder for contact forms? I came up with two possible options. One is using a fake name as placeholder, with a label on the side of the input. The other ...
bennos's user avatar
  • 125
0 votes
2 answers
195 views

What is the most effective way of starting a sales email conversation with a potential customer?

I was reading this test from GoodUI when I had an idea. Rather than having someone enter a ton of information on a web form, why not let the user just write a normal email in their preferred email ...
brokethebuildagain's user avatar
1 vote
1 answer
143 views

Best interaction/layout for contact forms when users are ESL? [closed]

I'm helping design a website for a non-profit company and need some help. The company's audience are mostly uneducated mobile users. Many of them are English as a Second Language. I am wondering what ...
Kiwi's user avatar
  • 13
3 votes
4 answers
227 views

Does a normal business really want me to call them, if they're only providing a premium rate phone number?

I'm not sure if this is in scope here, but I suppose any system, even phone support, has relevant UX aspects. I'm wondering if there's any situation where providing a premium rate phone number as the ...
Dom's user avatar
  • 657
0 votes
2 answers
223 views

what do users expect to find on a "contact us" page?

My contact us page has a 90% hard bounce rate. What do users expect to find on the contact us page? I would like to reduce the bounce rate and engage the visitors more.
Marek Andreánsky's user avatar
0 votes
1 answer
905 views

Adding a contact form on each page

I was visiting a friends' web page and realized that he has added contact form on each page. Actually I did not like it; but he told me he does want to catch every possibility that a visitor wants to ...
cevizmx's user avatar
  • 101
10 votes
1 answer
18k views

"[email protected]" Email Addresses

I've noticed an increasing trend among companies (especially smaller companies and agencies) to have a "[email protected]" email address as the initial point of contact. My understanding of this is ...
BiscuitBaker's user avatar
0 votes
1 answer
67 views

Should a Twitter logo be accompanied by anything else, or is it obvious enough?

Intent Notify users about the way to interact with us about our product. But only those that would actually care. Background We have a Twitter page for one of our products. But the person handling ...
JGallardo's user avatar
  • 522
0 votes
3 answers
332 views

How to gather a map, addresses and contact form in a box

I'm working on a premium template, and need your ideas to architect the contact form box elements. I should put a contact form in this box, but haven't any good idea about that. If I add the form in ...
Farzad Bayan's user avatar
4 votes
3 answers
8k views

Where should I place a "live chat" link on my page?

I'm thinking of putting a "live chat" button or link on a site I work on. It should appear on every page, and ideally would be in the same location on every page. Are there any usability principles ...
Robin Winslow's user avatar
2 votes
4 answers
670 views

Should the Name field be required in a contact form?

Given the following form fields: Name Email Content (textarea) What are the pros and cons of having the Name as a required field? (The Email and Content are both required)
ripper234's user avatar
  • 843
1 vote
3 answers
116 views

Is it bad navigation to separate individual emails from the general contact of a "Contact Us" page?

The question title says it all, but to elaborate ... I have a "Who We Are" page with individual team member bios, and I have a "Contact Us" page. I want to give users the option of contacting our ...
in_flight's user avatar
  • 397
2 votes
5 answers
2k views

Is it better to use tabs instead of a dropdown menu in a contact form?

Is it better to use tabs instead of a dropdown menu in a contact form? Examples:
user31443's user avatar
  • 483
1 vote
1 answer
324 views

Where is the best place to put contact information?

Comparing the two designs below, is it better to put contact information below the map in the right column or below the images and description on the left? Contact information below the map: Contact ...
user31443's user avatar
  • 483
3 votes
3 answers
950 views

Contact page. Which is the better wording?

What is the most appropriate Contact page title for a website? Contact, Contacts, Contact us or other? Contacts is used, among others, in iOS and Android. Seems to me more related to a list of ...
Toni Toni Chopper's user avatar
5 votes
4 answers
4k views

'Contact Us' in Navigation bars

So looking at a particular site's analytics, you usually find 'Contact' very high on the list of destination page views. My question is... Do you think people expect 'contact us' to be the last ...
Hornerlas's user avatar
3 votes
3 answers
5k views

Should I Put a Phone Number in the Header?

I see that it is really popular with web services nowadays to have their phone number in the header of the website. Is it really that effective? Does it make the company look more legit?
Case Sandberg's user avatar