Questions tagged [client]
A client in Usability terms refers to a customer. Questions regarding this tag embrace how to convince, inform or make a client more aware of a certain process are part of the tag.
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How to convince a client that the website doesn’t need to be too animation-driven to stand out?
I had a discussion with my client about a website revamp (it's an agency website). He’s a business strategist and not a web / UX designer. In the meeting, we showed him several websites (from ...
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8
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Why are clients afraid of empty space?
At first everybody agrees about the simplification need and the "less is more" theory. But when it comes to design, they are uncomfortable to see a minimalist page and want it to be filled with ...
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14
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What to do if client insists that we use an inferior design?
This question is inspired by my co-worker's response to my perfectly adequate reasoning as to why Approach A would be more beneficial to us and the users than Approach B.
Rather than get into the ...
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38
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5
answers
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How do you combat the "As a user" comments
In my current organisation I am constantly running into clients (both internal and external) who (when disagreeing with a recommendation) say, "as a user ... I think you're wrong".
How do you tell ...
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11
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How to explain to my client the difference between Front End and Back End?
I'm currently managing a project to bring a medium-sized shop into the online world for the first time.
The very non-technical shop owner is failing to understand what "front-end" and "back-end" ...
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18
votes
8
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1k
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How do you approach educating clients about "the fold" (and other UX 'myths')
I've always been of the belief that "the fold" is a bit of a misnomer, and indeed there's a whole bunch of research (including material posted on this very site) suggesting that users don't have a ...
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10
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How to explain the difference between user research and user testing to stakeholders?
I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
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What are the common misconceptions, myths you face in your client work? [closed]
In your experience, what common misconceptions do clients have regarding web design and UX? Like caring too much about the fold, madly sticking to the 3-click rule.
Btw, there's a good list on ...
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10
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7
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721
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How do you sell UX to someone that doesn't want it?
The problem:
Handling company information with spreadsheets, including
Versioning over email
Lack of format consistency
Soft workarounds to Hard problems
Susceptibility to human error in data input
...
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10
votes
3
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427
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What do you do with an inconclusive A/B Test? Keep the change or lose it?
Short Version
If you run an A/B Test, and the results are that there's no difference in your key metric, do you keep the experimental version, or revert the site back to the control?
Story Version
...
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9
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6
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How do you find the balance between what the users' want and what the clients want?
You all know that project...
After months of research, wireframing, prototyping, testing and workshops, there is that one client (normally the MD) that comes in at the end and knows everything better ...
Oliver Gitsham
7
votes
7
answers
462
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Convincing client to reduce content
I work as a web developer in an educational institution where bureaucracy is thick. One of our current projects involves redesigning a content-heavy section of the site. It is basically an electronic ...
user11660
7
votes
4
answers
762
views
If I am not the developer and I haven't hired one, how should I explain the development step of my UX design process to potential clients?
I'm working on a new website for my freelance UX design company. One feature that has done very well with usability testers so far is a new section of the site explaining my design process. Testers ...
- 1,308
7
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3
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2k
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How can I differentiate Client-side vs. Server-side filters to the user?
I have a client/server system. A database table on the server can contain a million records. I need to present various filter criteria to the user. One filter needs to be a server-side filter, such ...
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2
answers
1k
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What is a simple way to explain the disciplines and benefits of UX to a client?
What is the clearest way to explain to a client the disciplines and benefits of User Experience Design?
What I've got so far...
This is the clearest definition of the disciplines I've seen, but it ...
- 1,712
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2
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How do I write a design rationale presentation for my client?
I am currently working on a project and have been asked to submit a design rationale report that provides a coherent overview of the prototype design and reasons for choosing that design.
I'm looking ...
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2
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When to commit user data (a humble request from a systems guy...)
So, I am a systems programmer working on a UI (bad idea, maybe, but I think I do ok all things considered). Anyway, my program is an interface to a service running on a remote machine which controls ...
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5
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What are some examples of wireframe workshop activities?
At an onsite wireframing workshop with a client late next week, I'd like to do as much as possible to get them involved as a combined team rather than just dictating, lecturing, or performing for them....
4
votes
4
answers
165
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How does the user recruitment process typically look like for user research & usability tests?
When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users?
In other words, let's say you start using a tool ...
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4
votes
4
answers
590
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Presenting a new design to a client?
It's still a little bit difficult for me to comfortably present a design. It always feels like I'm searching for a structure as the words come out of my mouth. This leads to the presentation coming ...
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4
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653
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Measure Wow-factor metric
I am looking into some software development metrics. Does anyone have a clear tried and tested strategy to measure the Wow-factor of a web-application?
A set of properties belonging to an object ...
3
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2
answers
886
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When to explain email verification process to the user?
We designed a new "Edit personal details" form in our system that allows the user to change his e-mail.
Changing an e-mail sends a verification mail to the user's mailbox, and only after verification ...
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4
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251
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How to encourage ethical usage and discourage unethical usage?
I am currently creating a computer malfunction tool at a university IT center. Ideally, the tool is supposed to work as something similar to an amber alert, where the reporting of some event could be ...
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3
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3
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690
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What deliverables can one provide in a pitch for a client to show to his/her boss and get approval for a project?
I am in the position where a client is asking for some visual materials to show to his boss in order to get the go-ahead to sponsor a new project.
This client has an existing site that we designed ...
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3
votes
3
answers
1k
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Explaining Wireframes to Remote Clients Sent via Email?
What is the best way to explain your wireframes to, in my case, overseas clients when you send them via email?
In this scenario my client is the user and I want to help him understand my process so ...
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3
votes
2
answers
954
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How to help a client evaluate a sitemap
I'm currently working on a redesign of a very large/complex website with tens of thousands of pages and hundreds of contributors. The new design requires a significant departure from the current site ...
3
votes
2
answers
289
views
What is more effective to promote new features on a website?
A client of ours wants us to highlight the new features of our redesign for his website. We think that we shouldn't explain too much, since it's a content-based
website that hasn't had any drastic ...
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2
votes
4
answers
691
views
How to present paper sketches to a remote client?
My process, at the very start, usually involves loads of back and forth feedback because I rather show the client something as soon as possible to see if I'm going in the right direction and like that ...
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225
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Characteristics of UX briefs
In your experience, what should a good UX brief include?
What is the information you need to start work on a project?
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150
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How should UX work be billed? [closed]
I'm wondering how others bill a UX service and how it should really be billed. I'm exposed to basing it on hours spent doing the work. However, I don't think that it's the most fit way of doing it ...
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2
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How do you work with stakeholders to prioritize ongoing enhancements? [closed]
I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally.
I'm looking for ...
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3
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How to convey where a client is in your process?
In client work, you present the high level stages that you take them through.
Do you use an additional artifact to show them (during the project) that you are at a given phase, and here are the ...
- 655
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1
answer
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More screens with less content or less screens with more content
Well my problem seems very common but i was not able to find any solution or research about it. The problem is i am working on an app that has lot of information to show and also has lot of actions ...
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4
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Just how many wireframes should i be producing for my client?
I'm working for a client who is developing large self-serve activities for customer to manage their policy online.
My question is this....
Should i be producing a wireframe for every single journey ...
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2
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What is a good reason to tell clients who want their logo to be always included in every screen that it shouldn't be done for a mobile app?
Just as the title says, I'm not a fan of always displaying the logo at the title bar of a specific app. I sometimes come across a client whose concept screens are like that. What would be a good ...
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2
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873
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How to convince clients to use a one-page layout?
I've designed and developed a beta site with a one-page layout, which is having difficulty getting its final approval from the client's president and vice president. They are not technical people and ...
- 1,308
1
vote
1
answer
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How to respond to "We already have a (non-UX) designer; don't bother us"? [closed]
I'm a freelance UX designer working in an industry where only a few of the largest companies have UX designers or UX groups. Currently, I'm looking for new projects and contacting specific people in ...
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1
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235
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How do I get my client to focus when he wants to do only more?
I am facing a classic situation where my client has drawn a gigantic mindmap with branching nodes and trees and given it to me for scoping out the project he wants built,
Now I know that 80 percent ...
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2
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528
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What avatar / dummy user photo should be used in chatbot conversation
I am implementing a conversational web form for project requests. While I’m fairly certain that I should use one of our real photos for our account representative I’m uncertain what kind of dummy ...
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2
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493
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How does one perfect the art of client-facing UX
I am new to UX design, and one of the things I've noticed is that UX designers in agencies wil typically drive and facilitate client-facing interaction. That is, we have to present concepts and act as ...
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1
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898
views
How do you scope a UI redesign project without missing anything important?
I need to scope a project without making anything inconsistent. Basically, I have a few weeks to make a large system as good as possible, providing UI sketches and a Photoshop styleguide at the end of ...
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What is the minimum amount of information you need in order to perform a quality heuristic evaluation?
My question is tangentially related to this one, but I'd like to take it a step further. Let's assume I'm an outside consultant and I'm working with a product or system that I have very little ...
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421
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Hidden interaction vs. numerous screens in a wireframe when presenting to a Client
I use Axure on daily basis. Initially, I used to cover every interaction in the wireframe. Of course it gets 'clickable' then (well, maybe some elements excepted, that need to be described because ...
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1
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Dictionary of common web site elements
To save the co-workers and the clients from confusion a common language to describe the elements of the web site is a good idea I think. I've seen a couple of design pattern sites but I wonder if ...
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2
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Is this enough to convince clients to pay for Hotjar?
In our agency we'd like to convince our clients to let us install a visitor-tracking tool (Hotjar) on the e-commerce shops that we create for them.
It would be beneficial for both sides, we would see ...
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0
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3
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63
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Do you put clients or users' problems before?
Clients need problems to be solved so that they can keep their product selling or services up and running.
Users need something that can solve their problem and make lives easier.
Solving client's ...
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0
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2
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275
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Managing Customer's UX expectations [closed]
Is there any good theory about it? What elements should one consider?
User Interface / Cognition / Latency / Anything else?
Is it only on the side of Non-Functional Requirements? or it lives also in ...
- 5,938
0
votes
1
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348
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How do you deal with technologically impaired and ignorant clients? [closed]
I got an email today from my parents, that the navigation in their website/shop (Prestashop) is broken and they get an error if they click it. I had a look, and it turns out they manually deleted at ...
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774
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How to improve billing address pattern?
I'm trying to find the best pattern to use in a sales service flow where some employers will be using an app to sale products in local stores. They will keep in touch with many clients so they need to ...
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1
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1k
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Server side UI vs. Client side UI [closed]
I'm reading a job description which reads...
You are an experienced front-end developer with expertise in
Javascript,HTML,CSS & server side UI frameworks (PHP/Python/Node.js).
I've always ...
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