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Questions tagged [client]

A client in Usability terms refers to a customer. Questions regarding this tag embrace how to convince, inform or make a client more aware of a certain process are part of the tag.

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2answers
186 views

What is a good reason to tell clients who want their logo to be always included in every screen that it shouldn't be done for a mobile app?

Just as the title says, I'm not a fan of always displaying the logo at the title bar of a specific app. I sometimes come across a client whose concept screens are like that. What would be a good ...
3
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4answers
129 views

How does the user recruitment process typically look like for user research & usability tests?

When you are working with an actual client to enhance the ux of their product, at the research stage of the project how do you recruit the users? In other words, let's say you start using a tool ...
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10answers
2k views

How to explain the difference between user research and user testing to stakeholders?

I recommended conducting user research, but my client considers research and testing to be the same concepts. I am not sure how to explain the difference between research and testing in layman's words....
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1answer
55 views

More screens with less content or less screens with more content

Well my problem seems very common but i was not able to find any solution or research about it. The problem is i am working on an app that has lot of information to show and also has lot of actions ...
2
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2answers
66 views

How do you work with stakeholders to prioritize ongoing enhancements? [closed]

I have several clients with sites and platforms that have fallen into disrepair over the months and years due to a lack of ongoing enhancements, improvements, and iteration generally. I'm looking for ...
0
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1answer
58 views

Do you think it is a better option to put the site-menu in the header for user experience? [closed]

Hi i am trying to create a good experience for my clients. This is a demo of my site. My question is what is better regarding user experience when it comes to the site-menu? Should i rather put the ...
3
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2answers
169 views

What is more effective to promote new features on a website?

A client of ours wants us to highlight the new features of our redesign for his website. We think that we shouldn't explain too much, since it's a content-based website that hasn't had any drastic ...
1
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2answers
309 views

What avatar / dummy user photo should be used in chatbot conversation

I am implementing a conversational web form for project requests. While I’m fairly certain that I should use one of our real photos for our account representative I’m uncertain what kind of dummy ...
0
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3answers
54 views

Do you put clients or users' problems before?

Clients need problems to be solved so that they can keep their product selling or services up and running. Users need something that can solve their problem and make lives easier. Solving client's ...
3
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4answers
221 views

How to encourage ethical usage and discourage unethical usage?

I am currently creating a computer malfunction tool at a university IT center. Ideally, the tool is supposed to work as something similar to an amber alert, where the reporting of some event could be ...
3
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4answers
232 views

Measure Wow-factor metric

I am looking into some software development metrics. Does anyone have a clear tried and tested strategy to measure the Wow-factor of a web-application? A set of properties belonging to an object ...
2
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4answers
463 views

How to present paper sketches to a remote client?

My process, at the very start, usually involves loads of back and forth feedback because I rather show the client something as soon as possible to see if I'm going in the right direction and like that ...
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0answers
30 views

Api Versioning and Expirations

I'm torn between versioning on the client apps. The scenario in question would be this: Each rote checks it's own API version for the request. So, let's say that there is a breaking change in one ...
64
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13answers
13k views

How to convince a client that the website doesn’t need to be too animation-driven to stand out?

I had a discussion with my client about a website revamp (it's an agency website). He’s a business strategist and not a web / UX designer. In the meeting, we showed him several websites (from ...
0
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2answers
619 views

How to improve billing address pattern?

I'm trying to find the best pattern to use in a sales service flow where some employers will be using an app to sale products in local stores. They will keep in touch with many clients so they need to ...
40
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14answers
7k views

What to do if client insists that we use an inferior design?

This question is inspired by my co-worker's response to my perfectly adequate reasoning as to why Approach A would be more beneficial to us and the users than Approach B. Rather than get into the ...
5
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2answers
7k views

How do I write a design rationale presentation for my client?

I am currently working on a project and have been asked to submit a design rationale report that provides a coherent overview of the prototype design and reasons for choosing that design. I'm looking ...
2
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2answers
213 views

Characteristics of UX briefs

In your experience, what should a good UX brief include? What is the information you need to start work on a project?
0
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1answer
1k views

Server side UI vs. Client side UI [closed]

I'm reading a job description which reads... You are an experienced front-end developer with expertise in Javascript,HTML,CSS & server side UI frameworks (PHP/Python/Node.js). I've always ...
1
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1answer
189 views

How to respond to “We already have a (non-UX) designer; don't bother us”? [closed]

I'm a freelance UX designer working in an industry where only a few of the largest companies have UX designers or UX groups. Currently, I'm looking for new projects and contacting specific people in ...
3
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3answers
783 views

Explaining Wireframes to Remote Clients Sent via Email?

What is the best way to explain your wireframes to, in my case, overseas clients when you send them via email? In this scenario my client is the user and I want to help him understand my process so ...
0
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1answer
280 views

How to convince my client to go for responsive webdesign?

I've worked with my client in the past and only recently some problems appeared and I started to work again on some things. Meanwhile they have created a mobile version of their website, but ...
0
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2answers
311 views

Design Matrix for Client Input

I have a question regarding client input in the UX process. I'm planing a Stakeholder Interview to kick off this project as it's a complete redesign of a existing web system. But I'd like to see where ...
64
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8answers
8k views

Why are clients afraid of empty space?

At first everybody agrees about the simplification need and the "less is more" theory. But when it comes to design, they are uncomfortable to see a minimalist page and want it to be filled with ...
38
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5answers
3k views

How do you combat the “As a user” comments

In my current organisation I am constantly running into clients (both internal and external) who (when disagreeing with a recommendation) say, "as a user ... I think you're wrong". How do you tell ...
1
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2answers
355 views

How does one perfect the art of client-facing UX

I am new to UX design, and one of the things I've noticed is that UX designers in agencies wil typically drive and facilitate client-facing interaction. That is, we have to present concepts and act as ...
1
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1answer
769 views

How do you scope a UI redesign project without missing anything important?

I need to scope a project without making anything inconsistent. Basically, I have a few weeks to make a large system as good as possible, providing UI sketches and a Photoshop styleguide at the end of ...
7
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4answers
742 views

If I am not the developer and I haven't hired one, how should I explain the development step of my UX design process to potential clients?

I'm working on a new website for my freelance UX design company. One feature that has done very well with usability testers so far is a new section of the site explaining my design process. Testers ...
3
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2answers
695 views

How to help a client evaluate a sitemap

I'm currently working on a redesign of a very large/complex website with tens of thousands of pages and hundreds of contributors. The new design requires a significant departure from the current site ...
2
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4answers
889 views

Just how many wireframes should i be producing for my client?

I'm working for a client who is developing large self-serve activities for customer to manage their policy online. My question is this.... Should i be producing a wireframe for every single journey ...
4
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4answers
564 views

Presenting a new design to a client?

It's still a little bit difficult for me to comfortably present a design. It always feels like I'm searching for a structure as the words come out of my mouth. This leads to the presentation coming ...
1
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2answers
862 views

How to convince clients to use a one-page layout?

I've designed and developed a beta site with a one-page layout, which is having difficulty getting its final approval from the client's president and vice president. They are not technical people and ...
1
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1answer
231 views

How do I get my client to focus when he wants to do only more?

I am facing a classic situation where my client has drawn a gigantic mindmap with branching nodes and trees and given it to me for scoping out the project he wants built, Now I know that 80 percent ...
23
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11answers
35k views

How to explain to my client the difference between Front End and Back End?

I'm currently managing a project to bring a medium-sized shop into the online world for the first time. The very non-technical shop owner is failing to understand what "front-end" and "back-end" ...
1
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2answers
255 views

What is the minimum amount of information you need in order to perform a quality heuristic evaluation?

My question is tangentially related to this one, but I'd like to take it a step further. Let's assume I'm an outside consultant and I'm working with a product or system that I have very little ...
1
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1answer
399 views

Hidden interaction vs. numerous screens in a wireframe when presenting to a Client

I use Axure on daily basis. Initially, I used to cover every interaction in the wireframe. Of course it gets 'clickable' then (well, maybe some elements excepted, that need to be described because ...
10
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7answers
694 views

How do you sell UX to someone that doesn't want it?

The problem: Handling company information with spreadsheets, including Versioning over email Lack of format consistency Soft workarounds to Hard problems Susceptibility to human error in data input ...
6
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5answers
5k views

What are some examples of wireframe workshop activities?

At an onsite wireframing workshop with a client late next week, I'd like to do as much as possible to get them involved as a combined team rather than just dictating, lecturing, or performing for them....
7
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3answers
2k views

How can I differentiate Client-side vs. Server-side filters to the user?

I have a client/server system. A database table on the server can contain a million records. I need to present various filter criteria to the user. One filter needs to be a server-side filter, such ...
0
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2answers
267 views

Managing Customer's UX expectations [closed]

Is there any good theory about it? What elements should one consider? User Interface / Cognition / Latency / Anything else? Is it only on the side of Non-Functional Requirements? or it lives also in ...
0
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1answer
198 views

Designating Unique Templates within a Wireframe Set

Is there a "threshold" that makes a template a Unique template within the wireframe set? I have defined my "unique" templates as when the layout can apply for any of those pages with simple/tedious ...
10
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3answers
367 views

What do you do with an inconclusive A/B Test? Keep the change or lose it?

Short Version If you run an A/B Test, and the results are that there's no difference in your key metric, do you keep the experimental version, or revert the site back to the control? Story Version ...
5
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2answers
1k views

What is a simple way to explain the disciplines and benefits of UX to a client?

What is the clearest way to explain to a client the disciplines and benefits of User Experience Design? What I've got so far... This is the clearest definition of the disciplines I've seen, but it ...
2
votes
3answers
336 views

How to convey where a client is in your process?

In client work, you present the high level stages that you take them through. Do you use an additional artifact to show them (during the project) that you are at a given phase, and here are the ...
7
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7answers
450 views

Convincing client to reduce content

I work as a web developer in an educational institution where bureaucracy is thick. One of our current projects involves redesigning a content-heavy section of the site. It is basically an electronic ...
1
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1answer
259 views

Dictionary of common web site elements

To save the co-workers and the clients from confusion a common language to describe the elements of the web site is a good idea I think. I've seen a couple of design pattern sites but I wonder if ...
0
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1answer
339 views

How do you deal with technologically impaired and ignorant clients? [closed]

I got an email today from my parents, that the navigation in their website/shop (Prestashop) is broken and they get an error if they click it. I had a look, and it turns out they manually deleted at ...
3
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3answers
496 views

What deliverables can one provide in a pitch for a client to show to his/her boss and get approval for a project?

I am in the position where a client is asking for some visual materials to show to his boss in order to get the go-ahead to sponsor a new project. This client has an existing site that we designed ...
3
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2answers
796 views

When to explain email verification process to the user?

We designed a new "Edit personal details" form in our system that allows the user to change his e-mail. Changing an e-mail sends a verification mail to the user's mailbox, and only after verification ...
5
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2answers
221 views

When to commit user data (a humble request from a systems guy…)

So, I am a systems programmer working on a UI (bad idea, maybe, but I think I do ok all things considered). Anyway, my program is an interface to a service running on a remote machine which controls ...