Questions tagged [checkout]

process of finalizing a purchase, whether at in a physical or digital environment.

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7
votes
3answers
645 views

Should I vary input field lengths in a single page checkout form?

I am currently designing a single page checkout form. I would appreciate some feedback on the lengths of my input fields. In the Billing and Shipping sections, I have staggered the length of the ...
0
votes
1answer
22 views

Are dismissible banners acceptable UI for purchase confirmations?

Here's some context: A user on a Free account is editing a draft in our text editor. To be able to publish the draft (they get auto-saved), they need to purchase a plan. When they click on the "...
0
votes
1answer
43 views

In which order the payment method and total amount should present?

I am currently working on the payments process for a mobile application.I've run into a UX problem when designing the payment screen. Is there a convention for the order which payment method and ...
8
votes
3answers
3k views

Why ask for billing address first?

I'm working on a new checkout flow. I'm wondering why most e-merchants ask for the billing address first instead of the shipping address. People are more likely to understand shipping address than ...
-1
votes
6answers
362 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
1
vote
1answer
120 views

Best practice for checkout process where users need to meet certain criteria to make purchase?

In a multi-step checkout process, what's the best practice for basically filtering out people who do not meet 3-4 certain criteria for purchase? One criteria is country of residence for example. So ...
0
votes
2answers
86 views

How to display m x n mapping

I have group of products that a user would want to batch checkout to different addresses. Step 1: User selects the products they want from a tabular list and clicks on checkout Step 2: Next, a ...
2
votes
1answer
115 views

Perception of progress - number of pages

I'm at the very beginning of redesigning a checkout/bag page and had a thought about how people perceive their progress through a form based on the amount/lack of pages. Currently we have a bag page ...
1
vote
4answers
102 views

Asking users feedback after the checkout drop

I'm working on the e-commerce checkout experience and the GA shows we have quite a big drop-off rate. I assume, the users often don't finish the checkout process, but just add the items to the cart ...
3
votes
2answers
132 views

Asking user to login in the middle of a purchase in a website used years ago

If a visitor tries to make a purchase on an website from which they made a purchase maybe a few years ago, during checkout it might happen that the user does not remember he has an account and as I ...
0
votes
0answers
63 views

When should payment gateway checkout expire?

What should be the time limit for payment gateway checkout to expire on the merchant's website? Or should there be any such expiry at all?
0
votes
3answers
203 views

Multiple steps vs fewer steps for ecommerce checkout

I'm checking Amazon's checkout and Google Store's checkout and it seems that Amazon has more pages per checkout step (1 for address, 1 for payment method, 1 for review order). While Google Store ...
2
votes
1answer
112 views

What are the design considerations for showing timers in forms?

By timers, I mean a ticking countdown clock for time sensitive tasks, such as holding a reservation spot. Essentially "You have 3:00 minutes to complete your registration". I've seen Eventbrite ...
3
votes
1answer
44 views

What's the best way to express discounts on an order summary?

Is there a standardized way to express discounts or credits in an order summary? Example... Sub total: $20 Discount: -$10 Total: $10 I've seen discounts expressed as -$10, $-10, ($10), and +$...
1
vote
2answers
92 views

Where is the best place in a checkout flow to ask users to save the payment method?

In a checkout process, I need to show an option for the user to save their payment method info, to pay faster next time. Only registered users can save this info, so if a user wants to save they ...
0
votes
2answers
324 views

Signup flow: synchronous or asynchronous?

So let's say we have a paid subscription signup flow. Usually paid signup flow is implemented in a "synchronous" manner: collect details click on "sign up" wait for card details/charge/etc if ...
2
votes
6answers
308 views

Addresses in Checkout Steps

So I faced a certain challenge and that is address management in checkout steps, apart from the ability to add an address and edit one. The question comes in two folds : Should a customer be able ...
1
vote
2answers
116 views

Why user mostly drops from shipping address page in checkout?

We have a 4 step checkout process in our ecommerce website. Login/Signup Shipping Address Delivery date and special instructions Payment Here we have a checkout conversion of around 40%. Means if ...
0
votes
1answer
36 views

removing href value on logo for purchase/checkout flow

Is it a common best practice to the remove the href value of the header logo in a checkout / trial registration flow? The upside is to reduce exit links, keeping the user on your checkout page and ...
0
votes
1answer
48 views

How do I sell a Saas product online that is usually sold over the phone?

We are about to test the willingness of visitors to our website to 'buy now', as opposed to the usual method of 'get a demo' which would hand them over to a sales team who would call and close over ...
0
votes
4answers
109 views

Do we need to show 1x if there is only one item in a cart?

Do we need to show 1x (quantity) if there is only one item in the checkout summary?
1
vote
2answers
162 views

What problems exist with removing the navigation bar during the checkout process?

I am working on a application that allows users to buy games. There is a sidebar with the global navigation throughout the whole app. And I am now wondering if I can hide the sidebar during the ...
5
votes
3answers
119 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
0
votes
1answer
155 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
0
votes
3answers
135 views

Empty price placeholder design

I have a checkout form for a payment request, in which the user fills in the payment amount. This amount is used as input for the checkout as a sub-total, of which a percentage is deducted. What is ...
4
votes
3answers
144 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
0
votes
1answer
149 views

Need help with an incremental amount picker with a min/max amount

I am designing a point selector that only allows incremental selections, let's say by 10s, and has a min and max amount that can be selected. See the image below. UPDATE: This turned out to test ...
1
vote
3answers
204 views

Keep estimated price visible in checkout using stepper on mobile

I want to know if anyone can help me with my problem. I want to switch the stepper in my wireframe. I want to put details in step 2 in step 1 and vice versa. At the same time I want to keep the user ...
1
vote
3answers
1k views

Checkout flow for buying as guest

I'm working on an e-commerce web site and was reading more about the checkout process. I've found this answer, talking about the benefits of not asking users to create an account on the web site in ...
3
votes
4answers
916 views

Is Shopping Cart a good pratice (or not)?

I am designing a website (RWD) for a Telecom company and I was wondering whether you could provide with some rationales or papers for: Having a shopping cart/basket (drop-down shopping cart icon like ...
3
votes
3answers
106 views

Request customer uploads before or after checkout

I am working on a website where customers can order a number of products and each product will require several photos (often hundreds) to be uploaded by the customer - the number of photos varies ...
4
votes
2answers
249 views

Add-to-cart action for two separate upsell items in the checkout flow

Scenario I'm working on a site with an upsell offer of two similar products that are presented upon entering the checkout flow. I need to let the user know they can add one or both upsells to their ...
1
vote
1answer
57 views

Asking for Shipping Method per seller?

I'm currently working on a cart page and checkout flow for a marketplace that aggregates different sellers (e.g the user can purchase from different sellers and preform one checkout for all item). ...
9
votes
3answers
6k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
2
votes
3answers
362 views

Improve standard shipping form layout

The shipping field seems pretty standard, meaning most platforms have the same fields.The three companies I analyzed are Amazon, Ebay, and Aliexpress on mobile. Their fields for adding a new address ...
2
votes
2answers
174 views

Ux for checkout with less clicks

UX suggestions for making the checkout process more easy with less number of clicks. In the current Scenario - The user will add tickets to cart and navigates to the checkout screen where the user ...
4
votes
8answers
1k views

Why do checkout processes place payment info last?

Most e-commerce sites that I go to have payment information as the last step of the checkout process. Some of these sites provide the option to save my payment info for quicker checkout in the future ...
0
votes
3answers
108 views

Long list of destinations in checkout page on mobile?

I have long list of locations(post offices/carriers) to display (about 50) in e-commerce checkout page. Is the dropdown the best way to do it (I know it is most common, but has it changed with mobile-...
3
votes
2answers
55 views

What's the better way to reduce the impact to the familiar users when process redesigning or take place

I have this e-commerce app wishque.com and I have added more features to checkout process lately. Now, I feel like the process has some odd spots. I'm thinking of redesigning the checkout process. ...
46
votes
11answers
18k views

“Shipping address is same as billing address” or the other way around?

Some online shops follow these guidelines (case A): Let user enter a billing address. Have a checkbox "Shipping address same as billing". Some other online shops do it just the other way (case B): ...
25
votes
6answers
4k views

Combining all the address fields into one?

Both customers and companies want a quick and easy checkout experience. From what I've seen, a big UX bottleneck at checkout is the billing and/or shipping address(es) because there are so many input ...
1
vote
2answers
414 views

UK eCommerce Basket and Checkout header

I wanted to get your opinion or find out if there is any evidence around using a minimal header (logo and secure checkout icon) and footer on basket page which essentially reduces checkout abandonment....
2
votes
2answers
87 views

Service vs conversion

I'm trying to optimise my checkout flow and ran into a small issue. Currently we offer our customers a selection of FAQ questions and the answers open in a new tab. Showing both question and answers ...
1
vote
3answers
656 views

“Pay with PayPal” including card payments label

I'd love to have some opinions on how to best label a the payment option "PayPal" to ensure it is clear that you can pay using your debit/credit card without having a PayPal account. For background: ...
2
votes
2answers
2k views

Button text for 'Are you sure you want to cancel this order' alert? [duplicate]

I'm working on an eCommerce site where we're implementing a feature that allows the user to cancel an order (of physical goods) that's in transit. On the line item (parcel level) the user can '...
1
vote
2answers
99 views

Best practices for enterprise purchasing flows?

I'm helping a team member redesign the purchasing flow for one of our main products Right now (for a new user) the typical flow is: 1) land on pricing page --> 2) click "Buy now" --> 3) signup or ...
1
vote
1answer
65 views

Multiple Trip Booking

I have a car service that allows multi-trip online booking. The user can configure the destinations, date, time, passengers, additional accommodations and choose the car for EACH trip. My dilemma is ...
1
vote
1answer
167 views

On checkout, is it possible to include “Visa Checkout”, “Amex Checkout”, Mastercard Securecode + Paypal?

My goal is to create a signup screen that allows the easiest and most secure way to pay for a product. In most cases, I can improve the security and reduce payment disputes by using brand specific ...
7
votes
1answer
237 views

Checkout charity by default in an online cart

John is responsible for designing an online shopping cart and checkout experience at a mid-size organization. John goes to the grocery store, where a checkout clerk asks if he'd like to donate a ...
4
votes
4answers
890 views

Step UI when the list of steps is wider than screen width?

So I really like Semantic UI, and take a lot of direction from them when I can. I have a stepped-process checkout, and have taken after their "Ordered Step" UI. However, sadly, even their component ...