Questions tagged [checkout]

process of finalizing a purchase, whether at in a physical or digital environment.

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2answers
58 views

Is payment instruction needed after checkout?

I work for charity app project and want to know about your opinion with checkout flow. So this project's potential users are people with 20 - 40 y.o Im curious what if i don't show payment ...
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1answer
39 views

Marketing preferences in a checkout process

I can see there's different approaches to showing the marketing preferences when buying a product. In your opinion, if the marketing preferences has a long text and a long list of opt-ins, do you ...
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2answers
44 views

How many addresses should a checkout system store for an existing customer?

I'm working on a checkout system, and there are instances where an existing user can have up to 8 delivery addresses. Is it in your opinion a good experience to have that many, or have an unlimited ...
46
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11answers
19k views

“Shipping address is same as billing address” or the other way around?

Some online shops follow these guidelines (case A): Let user enter a billing address. Have a checkbox "Shipping address same as billing". Some other online shops do it just the other way (case B): ...
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1answer
163 views

Checkout system with offline payments

I'm trying to find the best way to handle offline payments (e.g. internet bank transfer) into a site which offers services like courses. At present there is a course registration form, when ...
7
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2answers
271 views

Checkout charity by default in an online cart

John is responsible for designing an online shopping cart and checkout experience at a mid-size organization. John goes to the grocery store, where a checkout clerk asks if he'd like to donate a ...
2
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1answer
613 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a “continue to Paypal” link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
2
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3answers
87 views

How to group the delivery slots in the checkout?

I'm working on the online grocery shop, flexible delivery option is one of its key strengths. This interaction happens as the step of the checkout process. I'm thinking of 2 options. A. The buttons ...
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2answers
90 views

Add voucher should be on the “shopping cart” or on “checkout”?

Where is the best place to add the add voucher code on my e-commerce checkout process? Shopping Cart Page Checkout Page Normally I saw it on shopping cart page but the user will think on payment ...
10
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4answers
667 views

Paper prototype testing on checkout?

I would like to run few iterations of user testing on a checkout re-design. This project is still in the early stage so I would like to take full-advantage of the situation and run testing sessions on ...
2
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3answers
2k views

Checkout flow for buying as guest

I'm working on an e-commerce web site and was reading more about the checkout process. I've found this answer, talking about the benefits of not asking users to create an account on the web site in ...
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1answer
42 views

Adding the FAQ on the checkout is a good action?

Adding the FAQ on the bottom of the checkout page is a good action? This could affect my conversion rate positively or negatively? I'm thinking to do it because some customers have doubts before ...
1
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1answer
134 views

Best practice for checkout process where users need to meet certain criteria to make purchase?

In a multi-step checkout process, what's the best practice for basically filtering out people who do not meet 3-4 certain criteria for purchase? One criteria is country of residence for example. So ...
7
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3answers
657 views

Should I vary input field lengths in a single page checkout form?

I am currently designing a single page checkout form. I would appreciate some feedback on the lengths of my input fields. In the Billing and Shipping sections, I have staggered the length of the ...
0
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1answer
31 views

Are dismissible banners acceptable UI for purchase confirmations?

Here's some context: A user on a Free account is editing a draft in our text editor. To be able to publish the draft (they get auto-saved), they need to purchase a plan. When they click on the "...
0
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1answer
54 views

In which order the payment method and total amount should present?

I am currently working on the payments process for a mobile application.I've run into a UX problem when designing the payment screen. Is there a convention for the order which payment method and ...
10
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3answers
4k views

Why ask for billing address first?

I'm working on a new checkout flow. I'm wondering why most e-merchants ask for the billing address first instead of the shipping address. People are more likely to understand shipping address than ...
-1
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6answers
401 views

UI Pattern for selection list - feedback and suggestions

I'm designing an ecommerce checkout process and I would like to get some feedback or other ideas on how to visually display the shipping options for customers. Currently we have 3 options, regular, ...
0
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2answers
90 views

How to display m x n mapping

I have group of products that a user would want to batch checkout to different addresses. Step 1: User selects the products they want from a tabular list and clicks on checkout Step 2: Next, a ...
2
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1answer
119 views

Perception of progress - number of pages

I'm at the very beginning of redesigning a checkout/bag page and had a thought about how people perceive their progress through a form based on the amount/lack of pages. Currently we have a bag page ...
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4answers
112 views

Asking users feedback after the checkout drop

I'm working on the e-commerce checkout experience and the GA shows we have quite a big drop-off rate. I assume, the users often don't finish the checkout process, but just add the items to the cart ...
3
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2answers
149 views

Asking user to login in the middle of a purchase in a website used years ago

If a visitor tries to make a purchase on an website from which they made a purchase maybe a few years ago, during checkout it might happen that the user does not remember he has an account and as I ...
0
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0answers
78 views

When should payment gateway checkout expire?

What should be the time limit for payment gateway checkout to expire on the merchant's website? Or should there be any such expiry at all?
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3answers
236 views

Multiple steps vs fewer steps for ecommerce checkout

I'm checking Amazon's checkout and Google Store's checkout and it seems that Amazon has more pages per checkout step (1 for address, 1 for payment method, 1 for review order). While Google Store ...
2
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1answer
201 views

What are the design considerations for showing timers in forms?

By timers, I mean a ticking countdown clock for time sensitive tasks, such as holding a reservation spot. Essentially "You have 3:00 minutes to complete your registration". I've seen Eventbrite ...
3
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1answer
49 views

What's the best way to express discounts on an order summary?

Is there a standardized way to express discounts or credits in an order summary? Example... Sub total: $20 Discount: -$10 Total: $10 I've seen discounts expressed as -$10, $-10, ($10), and +$...
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2answers
97 views

Where is the best place in a checkout flow to ask users to save the payment method?

In a checkout process, I need to show an option for the user to save their payment method info, to pay faster next time. Only registered users can save this info, so if a user wants to save they ...
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2answers
389 views

Signup flow: synchronous or asynchronous?

So let's say we have a paid subscription signup flow. Usually paid signup flow is implemented in a "synchronous" manner: collect details click on "sign up" wait for card details/charge/etc if ...
2
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6answers
348 views

Addresses in Checkout Steps

So I faced a certain challenge and that is address management in checkout steps, apart from the ability to add an address and edit one. The question comes in two folds : Should a customer be able ...
1
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2answers
138 views

Why user mostly drops from shipping address page in checkout?

We have a 4 step checkout process in our ecommerce website. Login/Signup Shipping Address Delivery date and special instructions Payment Here we have a checkout conversion of around 40%. Means if ...
0
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1answer
38 views

removing href value on logo for purchase/checkout flow

Is it a common best practice to the remove the href value of the header logo in a checkout / trial registration flow? The upside is to reduce exit links, keeping the user on your checkout page and ...
0
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1answer
50 views

How do I sell a Saas product online that is usually sold over the phone?

We are about to test the willingness of visitors to our website to 'buy now', as opposed to the usual method of 'get a demo' which would hand them over to a sales team who would call and close over ...
0
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4answers
142 views

Do we need to show 1x if there is only one item in a cart?

Do we need to show 1x (quantity) if there is only one item in the checkout summary?
1
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2answers
178 views

What problems exist with removing the navigation bar during the checkout process?

I am working on a application that allows users to buy games. There is a sidebar with the global navigation throughout the whole app. And I am now wondering if I can hide the sidebar during the ...
5
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3answers
123 views

What type of payment is best suited for low amount transactions in a e-commerce-like website?

We're building a kind of e-commerce service which sells only one product. That product will be priced around 1.5€. Our paying users will checkout approximately 3 times a month. Each checkout should ...
0
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1answer
179 views

On-site checkout vs “external” checkout [closed]

I have an small online store, built using Shopify. I've set it up all right, but because of my location, I can't use Stripe, Authorize.net or any other popular payment gateways, which offer "on-site ...
0
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3answers
174 views

Empty price placeholder design

I have a checkout form for a payment request, in which the user fills in the payment amount. This amount is used as input for the checkout as a sub-total, of which a percentage is deducted. What is ...
4
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3answers
149 views

How to inform user of changes in the shopping cart?

I'm implementing online payment on a website I'm working on. Everything is working on the technical side, but I have a UX question now. Let's say the user added a product to his cart. It goes to the ...
0
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1answer
169 views

Need help with an incremental amount picker with a min/max amount

I am designing a point selector that only allows incremental selections, let's say by 10s, and has a min and max amount that can be selected. See the image below. UPDATE: This turned out to test ...
1
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3answers
216 views

Keep estimated price visible in checkout using stepper on mobile

I want to know if anyone can help me with my problem. I want to switch the stepper in my wireframe. I want to put details in step 2 in step 1 and vice versa. At the same time I want to keep the user ...
3
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4answers
943 views

Is Shopping Cart a good pratice (or not)?

I am designing a website (RWD) for a Telecom company and I was wondering whether you could provide with some rationales or papers for: Having a shopping cart/basket (drop-down shopping cart icon like ...
3
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3answers
108 views

Request customer uploads before or after checkout

I am working on a website where customers can order a number of products and each product will require several photos (often hundreds) to be uploaded by the customer - the number of photos varies ...
4
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2answers
269 views

Add-to-cart action for two separate upsell items in the checkout flow

Scenario I'm working on a site with an upsell offer of two similar products that are presented upon entering the checkout flow. I need to let the user know they can add one or both upsells to their ...
1
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1answer
57 views

Asking for Shipping Method per seller?

I'm currently working on a cart page and checkout flow for a marketplace that aggregates different sellers (e.g the user can purchase from different sellers and preform one checkout for all item). ...
9
votes
3answers
7k views

Credit card field placeholder text

There has been a lot of discussion around Stripe 'Elements' default credit card field placeholder text. Their default is '4242 4242 4242 4242' as shown below: There are a few vocal users ...
2
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3answers
402 views

Improve standard shipping form layout

The shipping field seems pretty standard, meaning most platforms have the same fields.The three companies I analyzed are Amazon, Ebay, and Aliexpress on mobile. Their fields for adding a new address ...
2
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2answers
185 views

Ux for checkout with less clicks

UX suggestions for making the checkout process more easy with less number of clicks. In the current Scenario - The user will add tickets to cart and navigates to the checkout screen where the user ...
5
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8answers
2k views

Why do checkout processes place payment info last?

Most e-commerce sites that I go to have payment information as the last step of the checkout process. Some of these sites provide the option to save my payment info for quicker checkout in the future ...
0
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3answers
112 views

Long list of destinations in checkout page on mobile?

I have long list of locations(post offices/carriers) to display (about 50) in e-commerce checkout page. Is the dropdown the best way to do it (I know it is most common, but has it changed with mobile-...
3
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2answers
57 views

What's the better way to reduce the impact to the familiar users when process redesigning or take place

I have this e-commerce app wishque.com and I have added more features to checkout process lately. Now, I feel like the process has some odd spots. I'm thinking of redesigning the checkout process. ...