Questions tagged [chatbots]

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13
votes
5answers
2k views

How do we represent that a search feature has “intelligent” capabilities?

My software company is beginning to implement "intelligent" query capabilities to the usual search boxes for our customers and I think that this necessitates the need to evolve from the old standard ...
7
votes
3answers
1k views

Chat UI for RTL

In a chat UI that displays RTL (Arabic, Hebrew etc). Should you mirror the UI so that messages you send appear on the left and the person replying to you appears on the right? Does whatsapp, ...
6
votes
2answers
509 views

Application of personality type to chat bot interface

One of the growing trends in UX design is the emergence of conversational UI (there's probably too many articles to provide a comprehensive list here, but please feel free to provide as a comment your ...
6
votes
1answer
1k views

Research and testing for chatbots in user interface design

Given the recent news about Microsoft's Tay chatbot being pulled off the internet after being exploited for its vulnerabilities, I was wondering if there is much research out there on the value of ...
6
votes
2answers
199 views

Should Emoji Be Localized in a Global Chatbot Conversation?

Should emoji be localized when used in prompts and utterances in a chatbot conversation. For example, donut.ai uses donuts (U.S. spelling..:)) as the metaphor of its intent. Say this was to be ...
5
votes
6answers
432 views

Are there any good reasons for the fake 'X is typing…' delay of ChatBots?

Is this is something that will go away when the 'coolness' wears off or is there really a grounded reason; like people experience it as freaky when you get an instant answer; that it gives the user a ...
4
votes
3answers
132 views

Is there a way to measure the tolerance for “humour” in chatbot conversations?

At a recent Japanese Design meetup in San Francisco on the subject of chatbot and conversational UI, the topic of humour (or humor to localize the term) came up. We're all familiar with the "Alexa, ...
4
votes
2answers
391 views

Replacing contact form with chatbot

I'm redesigning the user experience in a portal for a IT company. I'd like to know if anyone has done a study on pro & cons to replace the contact form page with a chatbot, or more general if ...
3
votes
4answers
231 views

group chat approaches for crowds

I'm planning to write a group chat platform to use in crowded situations, like events, parties or shows, for example. the simple approach would be to put everybody in the same room. but having a ...
3
votes
1answer
113 views

How do I change the UX here to signify rise or drop in percentage

I am trying to model a conversational chatbot and this is a relatively new area in terms of UX for me. I need to be able to set percentage increase or decrease alerts for my cryptocurrency bot ...
2
votes
2answers
129 views

How to design chatbots with the right level of human-like characteristics

The 'uncanny valley' is a known phenomena when it comes to designing robots with human-like features and traits. However, as a previous question suggested, there is not much work done in this area of ...
1
vote
4answers
90 views

Where should I position CTA or link for finishing chat conversation?

The "Zavrsi" underlined link in the bottom right corner of the screen takes the user to a feedback section, clicking that link should end the chat too. Where should I put that link/button? There will ...
1
vote
1answer
66 views

Listing large lists of data

I am trying to build a chatbot to help me automate some of my administrative tasks. In some cases I am trying to locate some data or I'm trying to see what data I configured in my system. Like "show ...
1
vote
2answers
413 views

How can I design a 'checkbox experience' for a message/text based bot?

I'm looking to design decent solution for reflecting 'checkbox functionality' in Slack. I'm working on a bot and during the onboarding process I need the user to set some preferences while talking ...
1
vote
1answer
66 views

QA a Chat Bot Relating to UX/CX [closed]

I've been tasked with checking over a chat bot from a UX/CX perspective. This is the first time I've looked a chat bot from this point of view. What can I do a heuristic analysis and UX baseline ...
1
vote
3answers
99 views

Show full chatbot discussion?

I am designing a guiding chatbot that shows you around in a virtual tour and helps you make a decision about buying that property. Now as it is a moving bot which also shows and points out on the ...
1
vote
2answers
293 views

What avatar / dummy user photo should be used in chatbot conversation

I am implementing a conversational web form for project requests. While I’m fairly certain that I should use one of our real photos for our account representative I’m uncertain what kind of dummy ...
1
vote
1answer
152 views

How do I manage too many columns in a tabular data showcase for mobile UX

I am building a crypto portfolio manager and I have the following goals with respect to my UX Messenger Themed colors as it will run as a webview inside Messenger I want to display gains or loses, ...
1
vote
1answer
64 views

How do I optimize this flow for a news chatbot?

News UX flow user: (clicks news from menu) bot: pops 10 news items on a generic template with 3 buttons (read, share, settings) user: (clicks settings) bot: what time would you like to read news? ...
1
vote
3answers
410 views

Should Your Chatbot Be Named?

There seems to be a divergence of views on chatbot UX design. On the one hand, some way the best name for your bot is NO name at all (https://blog.intercom.com/how-to-name-a-bot/), but others are ...
1
vote
1answer
140 views

Best way to get datetime and daily availability in a news chatbot?

I have a chatbot in which user receives news. I need to have some of the features below in my bot Select a list of websites with a checkbox from where they receive news. Ex cnn.com Specify one or ...
1
vote
1answer
53 views

Can a table have column chooser, if content is dynamic?

Project is a chatbot. One pane is for chat messages, and in some cases there's an extra pane for contextual visual (table, PDF, video, etc.). So, in this contextual pane, there will sometimes be a ...
0
votes
2answers
630 views

Chatbot response on wrong user input

Trying my hands on facebook messenger chatbot implementation. The bot is integrated to facebook pages and interacts to user via a series of options and preset carousel templates which the user can ...
0
votes
2answers
80 views

Build custom in-app Chat or make use of third-party Chat apps (Messenger, WhatsApp, etc…)

I'm interested about your opinions on the subject. PRE-NOTE I am not talking about using a chat SaaS (Sendbird, Pusher, etc...) BUT making use of existing, installed, chat apps. 1- IN-APP PROs ...
0
votes
1answer
54 views

What are the common conversational design patterns used by voice-based assistants like Siri, Alexa, Google Assistant and Cortana?

Conversational UI is common in IoT and other connected devices these days, not to mention smartphones and also computers. The main players in the market would probably be Siri from Apple, Alexa from ...
-1
votes
1answer
72 views

Why don't messenger carousel auto slide? [closed]

I had read some article that we shouldn't use auto slide carousel in website but I have question on Facebook messenger platform since many ppl use carousel to present menu to user. Should it auto ...