Questions tagged [chat]

In the context of interface design, chat refers to the patterns and components that support the feature and interactions for either a real-live exchange between an agent (either a customer/technical support personnel or an automated bot) and the customer.

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15
votes
3answers
2k views

Chat arrangement question: Left or right?

I'm building a small chat. Now I see but in other chats (whatsapp, facebook mobile chat, sms ...) that the arrangement is always the same: Left: the chat partner. right: myself Why is that?
4
votes
4answers
4k views

Mobile Chat UI - Color of the bubbles

I'm wondering why in most mobile chats the message I write has a color background and white text (example: blue background and white text, like facebook) and the response is on grey background with ...
4
votes
1answer
917 views

Positioning of live chat window on webpage

Where is the best place for a live chat window on a webpage, so it doesn’t hinder the user’s navigation?
59
votes
11answers
8k views

Why is the input field always at the bottom of a chat window?

It seems like the input field for writing your messages in a chat application is always placed at the bottom of the conversation. Do we have any argument for this seen in a UX perspective?
13
votes
5answers
1k views

Does the height of an input field affect UX?

Overview I'm working on a project that includes an in-browser Chat feature. We're looking for ways to improve the UX. Problem Today, our online chat UI offers a textareathat allows customers to ...
7
votes
4answers
645 views

Displaying and/or searching across thousands of contacts?

The Need Our application has a chat feature that allows our users to chat with other users within their database. However, we're adding a feature that allows clients to share data between multiple ...
10
votes
6answers
6k views

How to properly indicate that a chat message is sent-received-seen? The WhatsApp way?

We are building a cross platform mobile application and I am kind of responsible for iOS part. I'm the first one to begin to work on the instant messaging feature, so my decisions will affect my ...
1
vote
2answers
291 views

Lack of Agent feedback - Live Chat waiting time

What is your recommended solution for our Customer Service mobile app? We have a live chat that caters all the concerns of our customers but the problem is, we just have a limited number of agents ...