Questions tagged [chat]

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2answers
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Survey structure for Live Chat Transfer between Agents

I'm developing a live chat application for my site and want to include a post-chat survey to gather feedback on my Agents. However, I have two types of Agents, for dealing with different queries, and ...
1
vote
1answer
58 views

Co-browsing support: initiated by customer or service rep?

We are currently putting together a co-browse feature for customers using web chat on our website, and the software that was purchased allows the customer to initiate a co-browse session (take control ...
1
vote
0answers
58 views

Navigation - photo albums & chat

We are currently building a community site (hobby-project) and are having some issues with some ux-patterns. Our site has a header with some navigation, left sidebar used for filters or other stuff (...
0
votes
0answers
18 views

Possible options of minimizing duplicate comments?

Are there any solutions that combine or group similar comments? Any plugins, 3rd parties or anything that takes community comments and compress what has been already said? Barring that, what would it ...