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Questions tagged [banking]

Banking is a series on financial services.

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2 votes
2 answers
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What should the default 2FA method be for a user opening an account?

Our application (investment solution) asks users to set up a 2FA method after setting their password during onboarding. We offer multiple methods of 2FA; memorable questions, text message security, ...
tribaljester's user avatar
0 votes
4 answers
105 views

Apply option after error validation

so I have a question about the price range filer case study: if the user types wrong numbers in the min and max text field for example: min: 250$ max: 100$ so what should I do? block the apply option ...
Guy Bitan's user avatar
0 votes
2 answers
90 views

over a million user banking experience persona creation [closed]

I'm working on a banking app project in which I aim to gather user data and put it into a beneficial form in order to make every stakeholder understand quantitatively and qualitatively what's going on,...
Izzie's user avatar
  • 93
1 vote
3 answers
252 views

Is it better to replace a button with error text or show error on click?

Context: mobile banking app I need to design a state for when the user is no longer able to transfer money because they have payments overdue on their account. Is it better to: Keep the button "...
mellobird's user avatar
1 vote
1 answer
3k views

Ghost Accounts in banking

last couple of days I tried to figure out combination of requirements from Online sales department for our e-banking app. The main theme are "ghost accounts", I would rather call them "fake products"...
Claire's user avatar
  • 31
0 votes
2 answers
121 views

Security regarding user's saved card information

so I'm creating an app that allows users to pay for a product with a bank card. If the user decides to save his card information I would like the user to access that information in a way that he could ...
Philip RH's user avatar
  • 112
0 votes
1 answer
656 views

What is an effective UI for adding people to joint bank accounts?

Problem I work for a bank. We're designing an online application system that allows you to open new bank accounts online and then add one joint account owner to each of your new accounts. The people ...
user50599's user avatar
0 votes
1 answer
68 views

should we ask account number or card number first? [closed]

Should we ask about their existing card number or their existing account number for registration/open new account in banking? Tell the reason why you choose it!
Vsn's user avatar
  • 195
2 votes
1 answer
230 views

What's the Best Way to Design Entry Points Based on Emotion/Confidence

We're trying out a feature that asks the user how they feel about _____ (Saving money, investing, other banking products), and the user is prompted to tap on either a sad face or a happy face. Whether ...
WushuDrew's user avatar
  • 189
2 votes
2 answers
351 views

Confused whether to make user input account number in the beginning or end

i want to make form for opening bank account. I'm thinking about asking the user first if they have already an account in that bank, and then ask them their account number. After they filled it, the ...
Vsn's user avatar
  • 195
-1 votes
2 answers
131 views

How do we help users save money? [duplicate]

We're developing a number of banking products to help our users save more money. More importantly, we'd like our users to develop money-saving habits. I'm pretty aware that lots of people have made ...
WushuDrew's user avatar
  • 189
0 votes
3 answers
138 views

Ethical ways to dissuade?

For our banking app, our team is trying to encourage our users to keep more money in their savings account. Specifically, to prevent more than 6 transfers per month, of any amount, from savings to ...
WushuDrew's user avatar
  • 189
8 votes
3 answers
575 views

Should be "Log Out" option on a financial product visible for the user? If yes, why?

I am working on a financial product. Re designing the dashboard/summary page also including the top menu, so I have some doubts if should I put the "Sign up" or "Log out" button at the right corner on ...
Elizabeth González's user avatar
0 votes
1 answer
65 views

How to brand / name a service group that include mobile, internet and ATM banking [closed]

We would like to rebrand our alternative banking channels - To start with, we are trying to find a formal but easy to grasp name to represent internet banking, mobile banking and ATM banking. What ...
pilachka's user avatar
1 vote
4 answers
888 views

Making it easier for users to fill out form on mobile apps

I am working on a mobile app and we are experiencing significant dropoff when asking users to add their bank account details. The form is quite long but unfortunately these fields are mandatory. It ...
bobloblaw's user avatar
3 votes
4 answers
314 views

Why don't ATMs give you cash and card together

This is a follow-up of Why don't ATMs give you cash before your card? As shown in the linked question, whether an ATM give you cash first or card first will make users tend to forget the other. ...
TwiNight's user avatar
  • 193
2 votes
1 answer
167 views

Should number input fields also include dividers { . - }?

When we sign in to our online bank we often use our social security number which from the government has a dash in it. As in YYMMDD-XXXX (for Swedish). And when we want to transfer money from our ...
Benny Skogberg's user avatar
15 votes
2 answers
34k views

Acceptable waiting time for users in time sensitive actions

Is there an acceptable waiting time for users when they are on banking or finance related websites after they perform an action? I expect that for important tasks users are prepared to be more patient,...
Michael Lai's user avatar
  • 27.3k
3 votes
2 answers
873 views

What is the difference between Mobile Banking and Tablet Banking in terms of Design and User Experience?

I am a researcher in a team that has developed a Mobile Banking app for Smartphones (iOS, Android and Windows Phone) and now there is a request to develop that same app for Tablets. I think smart ...
anonim's user avatar
  • 105
49 votes
7 answers
12k views

Why do ATMs need to take your card in?

In every ATM I've seen, the card is "swallowed" by the machine, and returned at one point or another (or not, if you type the wrong PIN 3 times or whatever). This leads to people forgetting the card, ...
Jonathan's user avatar
  • 737
14 votes
6 answers
1k views

What is the best way to request individual characters from a password?

Frequently, sites that should really value security (especially banks) ask for several individual characters from a password. Typically I've seen them do it like this: download bmml source – ...
alexmuller's user avatar
4 votes
1 answer
208 views

Is it appropriate to detect the user address details from mobile service provider for banking site on mobile/tablet

I am in phase of researching different approaches for designing saving bank account opening from phone/tablet. It will be a combination of responsive and adaptive layouts. The challenge we have is ...
Ravi's user avatar
  • 1,198
70 votes
7 answers
21k views

Why don't ATMs give you cash before your card?

I live in Australia, so this might not apply worldwide, but here, when withdrawing money, the ATM will give me back my bank card, then several seconds later the cash comes out. This typically leads ...
joshschreuder's user avatar