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Questions tagged [banking]

Banking is a series on financial services.

1
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1answer
95 views

Ghost Accounts in banking

last couple of days I tried to figure out combination of requirements from Online sales department for our e-banking app. The main theme are "ghost accounts", I would rather call them "fake products"...
0
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2answers
54 views

Security regarding user's saved card information

so I'm creating an app that allows users to pay for a product with a bank card. If the user decides to save his card information I would like the user to access that information in a way that he could ...
0
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1answer
168 views

What is an effective UI for adding people to joint bank accounts?

Problem I work for a bank. We're designing an online application system that allows you to open new bank accounts online and then add one joint account owner to each of your new accounts. The people ...
0
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1answer
60 views

should we ask account number or card number first? [closed]

Should we ask about their existing card number or their existing account number for registration/open new account in banking? Tell the reason why you choose it!
3
votes
1answer
124 views

What's the Best Way to Design Entry Points Based on Emotion/Confidence

We're trying out a feature that asks the user how they feel about _____ (Saving money, investing, other banking products), and the user is prompted to tap on either a sad face or a happy face. Whether ...
2
votes
2answers
108 views

Confused whether to make user input account number in the beginning or end

i want to make form for opening bank account. I'm thinking about asking the user first if they have already an account in that bank, and then ask them their account number. After they filled it, the ...
-1
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2answers
118 views

How do we help users save money? [duplicate]

We're developing a number of banking products to help our users save more money. More importantly, we'd like our users to develop money-saving habits. I'm pretty aware that lots of people have made ...
0
votes
3answers
120 views

Ethical ways to dissuade?

For our banking app, our team is trying to encourage our users to keep more money in their savings account. Specifically, to prevent more than 6 transfers per month, of any amount, from savings to ...
8
votes
3answers
377 views

Should be “Log Out” option on a financial product visible for the user? If yes, why?

I am working on a financial product. Re designing the dashboard/summary page also including the top menu, so I have some doubts if should I put the "Sign up" or "Log out" button at the right corner on ...
0
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1answer
59 views

How to brand / name a service group that include mobile, internet and ATM banking [closed]

We would like to rebrand our alternative banking channels - To start with, we are trying to find a formal but easy to grasp name to represent internet banking, mobile banking and ATM banking. What ...
1
vote
4answers
666 views

Making it easier for users to fill out form on mobile apps

I am working on a mobile app and we are experiencing significant dropoff when asking users to add their bank account details. The form is quite long but unfortunately these fields are mandatory. It ...
3
votes
4answers
263 views

Why don't ATMs give you cash and card together

This is a follow-up of Why don't ATMs give you cash before your card? As shown in the linked question, whether an ATM give you cash first or card first will make users tend to forget the other. ...
2
votes
1answer
147 views

Should number input fields also include dividers { . - }?

When we sign in to our online bank we often use our social security number which from the government has a dash in it. As in YYMMDD-XXXX (for Swedish). And when we want to transfer money from our ...
3
votes
2answers
793 views

What is the difference between Mobile Banking and Tablet Banking in terms of Design and User Experience?

I am a researcher in a team that has developed a Mobile Banking app for Smartphones (iOS, Android and Windows Phone) and now there is a request to develop that same app for Tablets. I think smart ...
47
votes
7answers
10k views

Why do ATMs need to take your card in?

In every ATM I've seen, the card is "swallowed" by the machine, and returned at one point or another (or not, if you type the wrong PIN 3 times or whatever). This leads to people forgetting the card, ...
14
votes
6answers
870 views

What is the best way to request individual characters from a password?

Frequently, sites that should really value security (especially banks) ask for several individual characters from a password. Typically I've seen them do it like this: download bmml source – ...
4
votes
1answer
201 views

Is it appropriate to detect the user address details from mobile service provider for banking site on mobile/tablet

I am in phase of researching different approaches for designing saving bank account opening from phone/tablet. It will be a combination of responsive and adaptive layouts. The challenge we have is ...
67
votes
7answers
16k views

Why don't ATMs give you cash before your card?

I live in Australia, so this might not apply worldwide, but here, when withdrawing money, the ATM will give me back my bank card, then several seconds later the cash comes out. This typically leads ...