Questions tagged [accounts]

a digital object that represents a subscription and relationship to a service that must usually be opted in by a user upon completion of a registration form.

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1answer
103 views

User created an account using their phone number- how to ask for the user's email as well?

We are working on a mobile app that offers 'give and receive' advice (concerning relationships, life questions, and so on). In the onboarding flow, we allow users to choose how to create their account ...
4
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3answers
287 views

Create account without actually creating an account

I'm building a website where users may interact with the company (It is the real estate business) to request a budget, ask for information or other type of interactions. The interactions are made via ...
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1answer
43 views

What's best for a Social Network app first open? Registration needed to view to content or not?

It is optimal to not force the user to create an account on an E-commerce website/application since the objective is to increase the purchases, as noted here. What about a Social Network application? ...
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1answer
63 views

should you hide the main navigation on the account page ux

I am currently working on designing an account settings page and within the current design, I do not hide the main navigation. Another designer I am working with is suggesting removing the main ...
6
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3answers
488 views

How to let the user update their email if they used a social login?

I have a basic user account system through which a user changes their profile picture, username, email and password. If the user used social login to sign up, they wouldn't have a password in my app. ...
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2answers
107 views

Best way to ask an user to accept the terms and conditions

I've currently working on a registration page, and after looking across the internet I've seen two different types of way to get an user to agree with the Terms and Conditions. The first way is to use ...
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2answers
130 views

Could most cookie warnings be avoided entirely?

I often read articles by following links. The articles are often on major media sites, and I can understand if they want me to create a user account - I am free to say no, and they are free to limit ...
12
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6answers
10k views

Should registration be optional on an e-commerce site?

I am developing an e-commerce web site which will sell tourism services (airport transfer, accommodation, excursions, etc.). I am on a path here that I need to decide if I will provide a membership ...
2
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1answer
438 views

Best place for notification preferences

Today I am working on a new feature inside our web app to allow users to set up their notification preferences. However, I am struggling to find an appropriate place to include this feature, which ...
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0answers
49 views

Handling multiple email addresses from same user during registration

I have a system that offers content on a quarterly basis. Users can register once, then use the same credentials to log in for subsequent quarters. Our system currently uses email address to know ...
1
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1answer
121 views

Assign people to organizations, or organizations to people?

We're designing a system that allows administrators to create an infinite number of users, and create an infinite number of organizations. Most users will only belong to one organization, but some ...
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2answers
202 views

A platform designed to support both: subscribers and user accounts?

We've created a platform where users can subscribe to their favorite organizations' newsletters (similar to Mailchimp). But we also want to allow subscribers to post content on their organizations' ...
1
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1answer
299 views

Team member profile vs. user's account profile

I'm developing an app where a registered user can create teams but the people on the teams don't have to be a registered user of the app. The team owner can assign group members to tasks but until ...
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4answers
4k views

What to call a page that covers the Sign In / Sign Up aspect of user accounts?

I would like to make a page that covers creating a user account / signing into a user account. I have researched this before and found out that sign in / out / up is generally a better term to use ...
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0answers
83 views

Sign up flow for a mobile app IAP subscription that requires account linking

I've got an existing app that doesn't require any user sign up that allows users to organise lists (all on device storage). It has about 5000 users and I'm thinking of ways I can add value for my ...
2
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2answers
786 views

Are there any documented best practices for in-app SaaS upgrade prompts? [closed]

I have a SaaS web app with 3 different plans. Each plan increases access to certain features or a large quantity of a particular feature. We'll call them A, B and C with C being the highest level, ...
4
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2answers
138 views

How to handle multiple save states on mobile?

I have a mobile app that I am working on that allows an account owner to manage subscribers on the account. From one screen, they will be able to set "limits" using a slider on the account. Each input/...
3
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4answers
519 views

Check off the boxes you wish to unsubscribe from

In attempting to unsubscribe from a company's emailing list, I was directed to a website with the following form. Note the phrase "Check off the boxes... you wish to unsubscribe from." Is this ...
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1answer
399 views

Why there is no "Forgot Email"?

I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
2
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2answers
271 views

How to mask saved creditcard numbers in an app

Basically within our app users are able to save their preferred payment method. I'm wondering if there is a best practice for displaying credit card info. So: All numbers displayed: 234 1234 1234 ...
3
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1answer
182 views

Repeated password entry despite it being visible?

If the signup for a new user account dialog includes an input field to set a custom password which has an option (eye icon) to uncover its current textual contents, should there also be an input field ...
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2answers
161 views

Email link for logging in

Would a user authentication flow like this be a bad UX? User enters email address and clicks submit button User checks his email inbox and clicks on the link User is logged in
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2answers
81 views

My iPhone app requires sellers to verify their email address and phone number, when should I do that?

I searched User Experience before posting this question. I saw a lot of related questions but not this one in particular. My organization is creating an app that permits users to sell a service or a ...
2
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1answer
145 views

Should this registration form include field for password now or after user passes review?

The scenario I have may be a type of edge case because of the nature of the site I'm working on. This site (note: the site is not e-commerce, it is not about generating revenue; essentially, non-...
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1answer
2k views

Ghost Accounts in banking

last couple of days I tried to figure out combination of requirements from Online sales department for our e-banking app. The main theme are "ghost accounts", I would rather call them "fake products"...
4
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2answers
451 views

How should I allow my members to delete their membership from my site?

What is the best way to allow a member to delete their account if they wish to not be a member of our community? Should I simply have them click a delete button on the site? What other measures should ...
3
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1answer
576 views

How do you display pending changes in a form?

I'm currently building a simple web frontend that allows the people from the management department to directly make some changes to our user accounts in active directory. Changes they can do directly ...
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3answers
141 views

Alternative synonyms for "My Stuff" [closed]

Are there any good alternatives/synonyms for a menu item where the user can access their "stuff" or personal items? Not only their settings and personal data, but also their items, favourites, own ...
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2answers
4k views

How should I handle pending follow requests when the profile privacy level changes?

Background In our system, a user's profile can be public or private. If the profile owner sets his profile to public, anyone can follow the profile. If he sets it to private, people must send a ...
57
votes
12answers
16k views

How to create better user account creation experience for customers who do not want to create an account

Trust and personal information security are very important issues these days when it comes to online accounts, so it is not unusual for people not wanting to create an account (i.e. provide personal ...
3
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4answers
232 views

How to prevent from creating an obsolete account for a returning user

There is an application that for many users is a daily driver but just for a short period of time. Then they would probably uninstall it or change their phone before they need to use it again, and ...
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3answers
241 views

Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range

Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
7
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4answers
3k views

Which is perferred - a standalone login page or a javascript popup over a MyAccount page?

I am designing a new website, and am thinking about the UX for accessing a personal account page. Is it "better" to have a standalone login page (and then redirects to My Account details), or a ...
1
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1answer
1k views

What are alternative patterns to breadcrumb navigation for an e-commerce account page?

I am designing an account page for a responsive e-commerce site and I was wondering if I need breadcrumb navigations for customer's account page especially when they access deeper into the levels such ...
22
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7answers
5k views

Are there any conventions around closing an account with a credit balance?

I'm working with a site with member accounts. Those accounts can have credits attached (say from a referral incentive, a voucher, or a prize). The credits can then be spent in the site's shop - they'...
0
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3answers
960 views

Allow users to upload account photo in "Sign up form"?

I have a sign up form ,which contains required fields to create account (Last name ,First name,User role,Email ,password ) ,but I added other stuff that allows user to upload photo for his account ,I ...
4
votes
2answers
174 views

Is there a standard for distributing permission for account creation?

I am creating a web app that will require the user to have an account to access, but I am not allowing people to create accounts freely. I want to give specific people permission to a pre-existing ...
11
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5answers
5k views

Logo - where should it direct within a website account?

Imagine there's a website with its content, but it also offers accounts that users can activate through this website. The account is basically the main functionality. (The website is mostly about this ...
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3answers
129 views

Account creation with other important part: 2 or 1 forms?

I believe the most important part of a whole app is the account creation process. This is what will convert your potential user to customer. My project, which is an email marketing service, asks for ...
1
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1answer
620 views

Should "Delete/Deactivate Account" appear in user profile page? or in setting page?

Sample (A) at the top nav setting button Sample (B) in personal profile page Which located is better? and why?
1
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1answer
273 views

Email session expiration date?

How long should remain an email session opened? Yahoo, Gmail, Hotmail. And what's the best practice to expire it? I looked up for it but with no luck. Thanks!
1
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2answers
627 views

Should a button say "Upgrade subscription" or "Change subscription"?

It's a web app where you can change your subscription plan at any time. There are 5 subscription plans. To change subscription you can directly go to pricing page or go to your profile settings. In ...
1
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2answers
269 views

"Buy subscription" or "upgrade account" button?

The user is on a free trial. When user goes to account settings, there's a button that allows to "buy subscription". When a subscription is bought and user want's to change a plan the same button says ...
3
votes
2answers
166 views

Does a user need an account to post comments?

I'm working on a blog website and I doubt about forcing users to create accounts to post comments under my blog posts. What is your opinion about this? Is it good from User Experience Aspect?
4
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3answers
295 views

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

Sorry, I was not able to formulate the title shorter. Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says: If a Dropbox ...
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2answers
188 views

User requested to close account, should they be 'forcefully' logged out?

From a purely UX viewpoint: User clicks on 'Close my Account' After requisite begging to not close and their persistence, the account, on the Server is 'Closed'. What should happen on the UI after ...
3
votes
3answers
407 views

Should user account and profile be the same page?

I am currently researching into user account pages. But the needs for the company includes components that would also associate to a user profile page (i.e more visible information, tailored content ...
0
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2answers
265 views

Can a progressive sign up experience surpass a regular sign up experience?

I am wondering if the common sign up strategy shared by almost all websites is always the best: Provide username Provide password and e-mail or mobile number Provide more information and confirm e-...
3
votes
5answers
621 views

What happens when users are given a secret URL instead of a username/password?

I'm on the fence in regards to whether I should implement user accounts or secret URLs. There are pros and cons to both, and I'm currently leaning in favor of the secret URLs because of the simplicity:...
7
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4answers
3k views

What should happen if users fail to verify email address?

We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app. A verification link is sent to the ...