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Questions tagged [accounts]

use this tag for questions related to user accounts (not accounting)

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65 votes
3 answers
10k views

Why do some websites (including Google) trim whitespaces in passwords?

I have just noticed that Google as well as some other sites trims the whitespaces in the password. I can successfully sign into my google account even if I add extra spaces in the end of my password. ...
Chip Zhang's user avatar
58 votes
12 answers
17k views

How to create better user account creation experience for customers who do not want to create an account

Trust and personal information security are very important issues these days when it comes to online accounts, so it is not unusual for people not wanting to create an account (i.e. provide personal ...
Michael Lai's user avatar
  • 27.2k
47 votes
7 answers
17k views

Why let users deactivate/delete account?

Why do companies let users deactivate or delete their account? I see this mostly for social media sites such as Twitter or Facebook. Should other sites such as ecommerce let users deactivate their ...
Bearsaur's user avatar
  • 2,151
46 votes
5 answers
15k views

Should multiple user accounts be allowed to use the same email address?

I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
bowlesa's user avatar
  • 463
21 votes
7 answers
5k views

Are there any conventions around closing an account with a credit balance?

I'm working with a site with member accounts. Those accounts can have credits attached (say from a referral incentive, a voucher, or a prize). The credits can then be spent in the site's shop - they'...
Beejamin's user avatar
  • 972
20 votes
8 answers
653 views

Is it right to make account deletion difficult?

You know the deal. You sign up to a site, receive a couple of emails and realise you no longer want to receive the drivel that hits your inbox. So you try and delete your account. However when you ...
user avatar
16 votes
6 answers
5k views

What's the best way to handle deleted user accounts on a social app?

When users delete their accounts, what should you do with their stuff? I see a few approaches: 1. Recursively delete all their stuff This causes problems. We run competitions, and if someone ...
sudonim's user avatar
  • 400
13 votes
6 answers
12k views

Should registration be optional on an e-commerce site?

I am developing an e-commerce web site which will sell tourism services (airport transfer, accommodation, excursions, etc.). I am on a path here that I need to decide if I will provide a membership ...
tugberk's user avatar
  • 285
12 votes
6 answers
6k views

Why do sites split 'password' and 'username' retrieval into two separate operations?

I find this way of doing it highly annoying when I come back to a site I haven't used in a while. First having to enter my email to get my username and then enter my username and email to reset my ...
Svish's user avatar
  • 275
11 votes
5 answers
5k views

Logo - where should it direct within a website account?

Imagine there's a website with its content, but it also offers accounts that users can activate through this website. The account is basically the main functionality. (The website is mostly about this ...
Ola Osinska's user avatar
11 votes
5 answers
3k views

Logged in As or Welcome?

At the top of a normal webpage, is it better to say: Welcome, Username or Logged in as Username? Which one is better for the end user? EDIT: Or is better just to display there username, and ...
Amar H-V's user avatar
  • 261
11 votes
2 answers
2k views

How do you prevent users from getting confused with multiple login options?

I came across this question in a closed LinkedIn group. I think it's a great one and since it's hidden from search engines, I decided to bring it to the outside world. Some users don't visit your ...
dnbrv's user avatar
  • 13.2k
10 votes
6 answers
1k views

Is it OK to require users to have a third party login account?

For a web app I'm developing I was dreading having to Require users to create yet another account / password to keep in mind. Handle retrieval of lost passwords etc. What many sites (like this one ...
Theodor's user avatar
  • 219
9 votes
4 answers
10k views

What to call a page that covers the Sign In / Sign Up aspect of user accounts?

I would like to make a page that covers creating a user account / signing into a user account. I have researched this before and found out that sign in / out / up is generally a better term to use ...
Craig van Tonder's user avatar
8 votes
5 answers
2k views

Visual reference for user impersonation feature

Right now, when a user logs in, on top of the page it shows it's nick name and an exit icon to sign out. I'm about to implement an "impersonate user" feature and I was wondering how to make it clear ...
Matías Cánepa's user avatar
8 votes
4 answers
4k views

What should happen if users fail to verify email address?

We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app. A verification link is sent to the ...
catandmouse's user avatar
  • 4,298
8 votes
4 answers
5k views

Which is perferred - a standalone login page or a javascript popup over a MyAccount page?

I am designing a new website, and am thinking about the UX for accessing a personal account page. Is it "better" to have a standalone login page (and then redirects to My Account details), or a ...
Rory's user avatar
  • 181
8 votes
1 answer
496 views

How should multiple services be integrated for one user?

The proposed Netflix Split into two separate companies with two separate websites got me thinking about how to distribute a service when multiple functional or legal entities are involved. In Netflix'...
Ben Brocka's user avatar
  • 40.8k
7 votes
4 answers
3k views

Ways to avoid online contest voting fraud … is SMS account verification too much to ask?

Mitigating Cheating & Voter Fraud in Online Contests… We run online contests of various sorts that involve users voting on entries (usually one vote per user per day). The prizes range from ...
Taj Moore's user avatar
  • 9,307
7 votes
2 answers
1k views

How to handle creating new account with email address that is unverified on another account?

We have email address verification on our accounts. Users have to verify their email addresses when they create their accounts and when they update their email addresses on existing accounts. With new ...
Pam G's user avatar
  • 725
7 votes
3 answers
4k views

How to let the user update their email if they used a social login?

I have a basic user account system through which a user changes their profile picture, username, email and password. If the user used social login to sign up, they wouldn't have a password in my app. ...
PirateApp's user avatar
  • 995
7 votes
1 answer
779 views

Account activation in mobile app

I'm designing iphone app which allows users to pay bills. To use this app the user should register and activate their account via e-mail. And here is the problem: Which model I have to choose for the ...
Phil Mobile's user avatar
6 votes
2 answers
2k views

Asking for a username and password when a user signed-up with social login buttons

I have a social application that allows users to sign up with their social accounts. The problem is that when a user uses a social login button to sign up in my website, the only way to login next ...
burak emre's user avatar
6 votes
5 answers
1k views

How to handle requests to pages for logged in users that shouldn't be looking for them?

Let's say a user successfully logs into my web application. At this point there is no need for the “Sign up” and “Log in” pages to be visible anymore in the navigation, but what if they still try to ...
Kid Diamond's user avatar
5 votes
1 answer
118 views

Infrequently accessed store dilemma

A quick background: I work for a software company which sells software B2B. After the initial purchase, the software we sell works on a support renewal basis of either 1 or 3 years. There are only ...
Chris's user avatar
  • 261
4 votes
3 answers
355 views

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

Sorry, I was not able to formulate the title shorter. Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says: If a Dropbox ...
Nils Q.'s user avatar
  • 43
4 votes
4 answers
821 views

Permissions and roles

Do you think is better a permission-giving approach where by default you assign to new users the less powerful level existent or a permission-taking approach where by default you assign the highest ...
Davide's user avatar
  • 561
4 votes
3 answers
886 views

What is the expected UX behaviour when you delete your account from a service?

The "Delete account" option in our product is really just a unsubscribe from the service option - the user is still able to login to the system but no longer has access to the actual service. My ...
M B's user avatar
  • 69
4 votes
3 answers
166 views

When to use 2 accounts (buyers and sellers) and when to combine them into 1 account?

I'm struggling with the idea of either making separate buyer and seller accounts for a marketplace I'm creating, OR to combine the accounts. The main hurdle in my mind is the rarity that in this ...
Alien's user avatar
  • 93
4 votes
2 answers
1k views

Internal Vs. Consumer site UX

I am in the middle of designing a web application for a company that deals with institutions, there are both the end-user facing site (what the schools will see and use), and the "behind-the-scenes" ...
Kyle Mirro's user avatar
4 votes
3 answers
571 views

Create account without actually creating an account

I'm building a website where users may interact with the company (It is the real estate business) to request a budget, ask for information or other type of interactions. The interactions are made via ...
CelsomTrindade's user avatar
4 votes
2 answers
477 views

How should I allow my members to delete their membership from my site?

What is the best way to allow a member to delete their account if they wish to not be a member of our community? Should I simply have them click a delete button on the site? What other measures should ...
user avatar
4 votes
2 answers
437 views

UX and Information Security of pre-login account information

I'm currently working on a redesign of a customer-facing account management. A stakeholder brought forth the idea of exposing certain information about the account to pre-login UI. From a technical ...
Jan M.'s user avatar
  • 41
4 votes
3 answers
3k views

Email Verification Flow for Resending Verification Email to Rightful Email Owner

Scenario: User A "Sheri" has email [email protected], and signs up for a forum. She makes a typo and enters [email protected] during sign-up. She never gets the activation email, and realizes the ...
GWR's user avatar
  • 1,479
4 votes
2 answers
792 views

What is the best way to notify a user he doesn't have an account

As a helpdesk engineer I'm offering support on a rather big Belgian E-commerce website. While we have a vast number of users there are also many users whose account is deleted automatically after 1 ...
ThomasSt's user avatar
  • 346
4 votes
3 answers
461 views

How long to keep information for expired accounts?

When an account expires for whatever reason (e.g. expired card, trial ends) how long should we hold on to the users data before deleting it? I am referring to all data except what identifies them as ...
Ben Jones's user avatar
  • 197
4 votes
1 answer
824 views

How can I validate an email account without leaving the checkout process?

Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
victor's user avatar
  • 43
4 votes
1 answer
119 views

Is liability enough justification to prevent a user from deleting an account?

I'm referencing this question and this question about the negative impact of making account deletion difficult. However, I have a case where I'm tracking legal agreements that apply to two or more ...
Emmett R.'s user avatar
  • 166
4 votes
2 answers
2k views

Multiple profiles in one single login

I shall allow my users to have multiple profiles in my website, to allow them to impersonate identities they create to post. But I have doubts about the best way to accomplish this. Assume that I ...
Dorival's user avatar
  • 321
4 votes
2 answers
188 views

Can I remove the login name?

I am currently working on an enterprise software program. Our user(client) will have only one account individually, so that they don't need to change their account in most of the cases. And they are ...
canhon's user avatar
  • 143
4 votes
1 answer
399 views

Repeated password entry despite it being visible?

If the signup for a new user account dialog includes an input field to set a custom password which has an option (eye icon) to uncover its current textual contents, should there also be an input field ...
Crissov's user avatar
  • 2,508
4 votes
2 answers
158 views

How to handle multiple save states on mobile?

I have a mobile app that I am working on that allows an account owner to manage subscribers on the account. From one screen, they will be able to set "limits" using a slider on the account. Each input/...
Scarbz's user avatar
  • 41
4 votes
2 answers
183 views

Is there a standard for distributing permission for account creation?

I am creating a web app that will require the user to have an account to access, but I am not allowing people to create accounts freely. I want to give specific people permission to a pre-existing ...
corey_trevor's user avatar
4 votes
4 answers
556 views

Is there a better way rather than forcing a double sign-in? Inspired by Youtube commenting by Google plus

This is an awkward question, combined with a irritated observation. Please forgive the irritated tone. I am very frustrated by the repeated messages I get on YouTube if I want to do as little as ...
Tom Pace's user avatar
  • 370
3 votes
2 answers
661 views

How to mask saved creditcard numbers in an app

Basically within our app users are able to save their preferred payment method. I'm wondering if there is a best practice for displaying credit card info. So: All numbers displayed: 234 1234 1234 ...
I. T.'s user avatar
  • 55
3 votes
3 answers
598 views

Should user account and profile be the same page?

I am currently researching into user account pages. But the needs for the company includes components that would also associate to a user profile page (i.e more visible information, tailored content ...
danallencreative's user avatar
3 votes
1 answer
14k views

Navigation drawer with My Account entry

I am adding a navigation drawer for my Android app. My app has a "my account" page where the user can see his account details. My app also has 3 types of subscriptions that the user can choose ...
Michael's user avatar
  • 133
3 votes
1 answer
2k views

How do you display pending changes in a form?

I'm currently building a simple web frontend that allows the people from the management department to directly make some changes to our user accounts in active directory. Changes they can do directly ...
Gerald Schneider's user avatar
3 votes
2 answers
642 views

Does a user need an account to post comments?

I'm working on a blog website and I doubt about forcing users to create accounts to post comments under my blog posts. What is your opinion about this? Is it good from User Experience Aspect?
hmak.me's user avatar
  • 133
3 votes
4 answers
693 views

Check off the boxes you wish to unsubscribe from

In attempting to unsubscribe from a company's emailing list, I was directed to a website with the following form. Note the phrase "Check off the boxes... you wish to unsubscribe from." Is this ...
BMS's user avatar
  • 131