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Questions tagged [accounts]

use this tag for questions related to user accounts (not accounting)

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1 answer
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How would the login/registration window be designed if users were given the option to proceed without logging in initially?

In this case, it concerns booking courses. To book a course, creating a participant profile is required. Once the user clicks on "Create Participant Profile", the login window is triggered, ...
Aiyanaa's user avatar
  • 11
2 votes
2 answers
61 views

What should the default 2FA method be for a user opening an account?

Our application (investment solution) asks users to set up a 2FA method after setting their password during onboarding. We offer multiple methods of 2FA; memorable questions, text message security, ...
tribaljester's user avatar
0 votes
2 answers
63 views

Account Credit at Checkout

What's the best user experience for applying account credit at checkout for an ecommerce store? The current flow is that users have to apply a code per account credit voucher in a discount code field (...
Robyn's user avatar
  • 1
1 vote
4 answers
114 views

Massive forms to be filled

I would like to know when user has to fill many input forms for account creation in particular, What would be the best way to minimize the filled forms? I don't want to put many input forms in one ...
Hanie Shakeri's user avatar
0 votes
1 answer
115 views

Whats a good UX solution for a user to cover for another user while they go on leave?

I'm currently designing a feature where supervisors monitor various reports. These reports need to be monitored daily. Each user is assigned access to specific groups of reports. As with any company, ...
Blue Ocean's user avatar
  • 10.7k
1 vote
1 answer
282 views

should you hide the main navigation on the account page ux

I am currently working on designing an account settings page and within the current design, I do not hide the main navigation. Another designer I am working with is suggesting removing the main ...
tuna's user avatar
  • 13
2 votes
1 answer
70 views

What's best for a Social Network app first open? Registration needed to view to content or not?

It is optimal to not force the user to create an account on an E-commerce website/application since the objective is to increase the purchases, as noted here. What about a Social Network application? ...
Stemo688's user avatar
7 votes
3 answers
4k views

How to let the user update their email if they used a social login?

I have a basic user account system through which a user changes their profile picture, username, email and password. If the user used social login to sign up, they wouldn't have a password in my app. ...
PirateApp's user avatar
  • 995
1 vote
2 answers
144 views

Could most cookie warnings be avoided entirely?

I often read articles by following links. The articles are often on major media sites, and I can understand if they want me to create a user account - I am free to say no, and they are free to limit ...
BreakingGnus's user avatar
3 votes
2 answers
2k views

Best way to ask an user to accept the terms and conditions

I've currently working on a registration page, and after looking across the internet I've seen two different types of way to get an user to agree with the Terms and Conditions. The first way is to use ...
Aaron's user avatar
  • 51
0 votes
1 answer
402 views

User created an account using their phone number- how to ask for the user's email as well?

We are working on a mobile app that offers 'give and receive' advice (concerning relationships, life questions, and so on). In the onboarding flow, we allow users to choose how to create their account ...
Noa.R's user avatar
  • 1
0 votes
0 answers
204 views

Handling multiple email addresses from same user during registration

I have a system that offers content on a quarterly basis. Users can register once, then use the same credentials to log in for subsequent quarters. Our system currently uses email address to know ...
a coder's user avatar
  • 187
1 vote
1 answer
178 views

Assign people to organizations, or organizations to people?

We're designing a system that allows administrators to create an infinite number of users, and create an infinite number of organizations. Most users will only belong to one organization, but some ...
Izquierdo's user avatar
  • 12.7k
1 vote
0 answers
123 views

Sign up flow for a mobile app IAP subscription that requires account linking

I've got an existing app that doesn't require any user sign up that allows users to organise lists (all on device storage). It has about 5000 users and I'm thinking of ways I can add value for my ...
TommyBs's user avatar
  • 111
0 votes
2 answers
208 views

A platform designed to support both: subscribers and user accounts?

We've created a platform where users can subscribe to their favorite organizations' newsletters (similar to Mailchimp). But we also want to allow subscribers to post content on their organizations' ...
Oriol's user avatar
  • 1
1 vote
1 answer
684 views

Why there is no "Forgot Email"?

I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
Sknny's user avatar
  • 1,332
4 votes
1 answer
399 views

Repeated password entry despite it being visible?

If the signup for a new user account dialog includes an input field to set a custom password which has an option (eye icon) to uncover its current textual contents, should there also be an input field ...
Crissov's user avatar
  • 2,508
-2 votes
2 answers
259 views

Email link for logging in

Would a user authentication flow like this be a bad UX? User enters email address and clicks submit button User checks his email inbox and clicks on the link User is logged in
davidtgq's user avatar
  • 339
3 votes
2 answers
661 views

How to mask saved creditcard numbers in an app

Basically within our app users are able to save their preferred payment method. I'm wondering if there is a best practice for displaying credit card info. So: All numbers displayed: 234 1234 1234 ...
I. T.'s user avatar
  • 55
1 vote
2 answers
90 views

My iPhone app requires sellers to verify their email address and phone number, when should I do that?

I searched User Experience before posting this question. I saw a lot of related questions but not this one in particular. My organization is creating an app that permits users to sell a service or a ...
Peter Jirak Eldritch's user avatar
2 votes
1 answer
156 views

Should this registration form include field for password now or after user passes review?

The scenario I have may be a type of edge case because of the nature of the site I'm working on. This site (note: the site is not e-commerce, it is not about generating revenue; essentially, non-...
mg1075's user avatar
  • 1,300
1 vote
1 answer
3k views

Ghost Accounts in banking

last couple of days I tried to figure out combination of requirements from Online sales department for our e-banking app. The main theme are "ghost accounts", I would rather call them "fake products"...
Claire's user avatar
  • 31
4 votes
2 answers
158 views

How to handle multiple save states on mobile?

I have a mobile app that I am working on that allows an account owner to manage subscribers on the account. From one screen, they will be able to set "limits" using a slider on the account. Each input/...
Scarbz's user avatar
  • 41
3 votes
1 answer
2k views

How do you display pending changes in a form?

I'm currently building a simple web frontend that allows the people from the management department to directly make some changes to our user accounts in active directory. Changes they can do directly ...
Gerald Schneider's user avatar
1 vote
3 answers
189 views

Alternative synonyms for "My Stuff" [closed]

Are there any good alternatives/synonyms for a menu item where the user can access their "stuff" or personal items? Not only their settings and personal data, but also their items, favourites, own ...
Fedor Alexander Steeman's user avatar
1 vote
2 answers
6k views

How should I handle pending follow requests when the profile privacy level changes?

Background In our system, a user's profile can be public or private. If the profile owner sets his profile to public, anyone can follow the profile. If he sets it to private, people must send a ...
Yilmazerhakan's user avatar
58 votes
12 answers
17k views

How to create better user account creation experience for customers who do not want to create an account

Trust and personal information security are very important issues these days when it comes to online accounts, so it is not unusual for people not wanting to create an account (i.e. provide personal ...
Michael Lai's user avatar
  • 27.2k
2 votes
1 answer
663 views

Best place for notification preferences

Today I am working on a new feature inside our web app to allow users to set up their notification preferences. However, I am struggling to find an appropriate place to include this feature, which ...
Pedro Lalli's user avatar
2 votes
3 answers
273 views

Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range

Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
Casey Robinson's user avatar
21 votes
7 answers
5k views

Are there any conventions around closing an account with a credit balance?

I'm working with a site with member accounts. Those accounts can have credits attached (say from a referral incentive, a voucher, or a prize). The credits can then be spent in the site's shop - they'...
Beejamin's user avatar
  • 972
3 votes
4 answers
246 views

How to prevent from creating an obsolete account for a returning user

There is an application that for many users is a daily driver but just for a short period of time. Then they would probably uninstall it or change their phone before they need to use it again, and ...
Dominik Oslizlo's user avatar
0 votes
3 answers
2k views

Allow users to upload account photo in "Sign up form"?

I have a sign up form ,which contains required fields to create account (Last name ,First name,User role,Email ,password ) ,but I added other stuff that allows user to upload photo for his account ,I ...
Menai Ala Eddine - Aladdin's user avatar
11 votes
5 answers
5k views

Logo - where should it direct within a website account?

Imagine there's a website with its content, but it also offers accounts that users can activate through this website. The account is basically the main functionality. (The website is mostly about this ...
Ola Osinska's user avatar
1 vote
1 answer
987 views

Should "Delete/Deactivate Account" appear in user profile page? or in setting page?

Sample (A) at the top nav setting button Sample (B) in personal profile page Which located is better? and why?
Wee's user avatar
  • 53
1 vote
1 answer
351 views

Team member profile vs. user's account profile

I'm developing an app where a registered user can create teams but the people on the teams don't have to be a registered user of the app. The team owner can assign group members to tasks but until ...
TxDeveloper's user avatar
1 vote
2 answers
946 views

Should a button say "Upgrade subscription" or "Change subscription"?

It's a web app where you can change your subscription plan at any time. There are 5 subscription plans. To change subscription you can directly go to pricing page or go to your profile settings. In ...
Oksi's user avatar
  • 847
1 vote
2 answers
383 views

"Buy subscription" or "upgrade account" button?

The user is on a free trial. When user goes to account settings, there's a button that allows to "buy subscription". When a subscription is bought and user want's to change a plan the same button says ...
Oksi's user avatar
  • 847
4 votes
3 answers
355 views

What's the reason behind not notifying users that they entered a wrong email when they recover their password?

Sorry, I was not able to formulate the title shorter. Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says: If a Dropbox ...
Nils Q.'s user avatar
  • 43
1 vote
2 answers
212 views

User requested to close account, should they be 'forcefully' logged out?

From a purely UX viewpoint: User clicks on 'Close my Account' After requisite begging to not close and their persistence, the account, on the Server is 'Closed'. What should happen on the UI after ...
kmansoor's user avatar
  • 153
3 votes
3 answers
598 views

Should user account and profile be the same page?

I am currently researching into user account pages. But the needs for the company includes components that would also associate to a user profile page (i.e more visible information, tailored content ...
danallencreative's user avatar
0 votes
2 answers
290 views

Can a progressive sign up experience surpass a regular sign up experience?

I am wondering if the common sign up strategy shared by almost all websites is always the best: Provide username Provide password and e-mail or mobile number Provide more information and confirm e-...
Leths's user avatar
  • 1,987
1 vote
1 answer
3k views

What are alternative patterns to breadcrumb navigation for an e-commerce account page?

I am designing an account page for a responsive e-commerce site and I was wondering if I need breadcrumb navigations for customer's account page especially when they access deeper into the levels such ...
chemchi's user avatar
  • 47
3 votes
5 answers
1k views

What happens when users are given a secret URL instead of a username/password?

I'm on the fence in regards to whether I should implement user accounts or secret URLs. There are pros and cons to both, and I'm currently leaning in favor of the secret URLs because of the simplicity:...
davidtgq's user avatar
  • 339
2 votes
1 answer
117 views

How can I best handle login for shared accounts with literal child users?

I'm working on a website for an event organizer, who hosts events for people of all ages. The organizer is non-profit, and gets subsidies for each unique member of their organization - buying a ticket ...
Aurora Vollvik's user avatar
8 votes
4 answers
4k views

What should happen if users fail to verify email address?

We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app. A verification link is sent to the ...
catandmouse's user avatar
  • 4,298
0 votes
1 answer
45 views

Getting rid of account sign-ups in E-comm site?

I'm entertaining the idea of completely removing the option to create an account on my E-commerce store(pop culture collectibles store). At current, only about 3-5% of customers ever bother to create ...
Bezzzo's user avatar
  • 3
0 votes
2 answers
118 views

How to reduce the likelihood for user to sell and buy account?

So let us suppose that I am designing a service that allow user to buy options on their account. And that they will keep those option indefinitely. What measure should I take to reduce the likelihood ...
A0o's user avatar
  • 103
0 votes
3 answers
137 views

Ethical ways to dissuade?

For our banking app, our team is trying to encourage our users to keep more money in their savings account. Specifically, to prevent more than 6 transfers per month, of any amount, from savings to ...
WushuDrew's user avatar
  • 189
4 votes
2 answers
183 views

Is there a standard for distributing permission for account creation?

I am creating a web app that will require the user to have an account to access, but I am not allowing people to create accounts freely. I want to give specific people permission to a pre-existing ...
corey_trevor's user avatar
1 vote
2 answers
77 views

Unknown account balance state after startup

How to tell user that his account balance is unknown, but not a zero in case of network problems or something else. If you use zero balance, he could grasp phone and call you (or your technical ...
gaussblurinc's user avatar