Questions tagged [accounts]
use this tag for questions related to user accounts (not accounting)
118
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39
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Account Credit at Checkout
What's the best user experience for applying account credit at checkout for an ecommerce store?
The current flow is that users have to apply a code per account credit voucher in a discount code field (...
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3
answers
93
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Massive forms to be filled
I would like to know when user has to fill many input forms for account creation in particular, What would be the best way to minimize the filled forms? I don't want to put many input forms in one ...
0
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1
answer
114
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Whats a good UX solution for a user to cover for another user while they go on leave?
I'm currently designing a feature where supervisors monitor various reports. These reports need to be monitored daily. Each user is assigned access to specific groups of reports.
As with any company, ...
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197
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should you hide the main navigation on the account page ux
I am currently working on designing an account settings page and within the current design, I do not hide the main navigation. Another designer I am working with is suggesting removing the main ...
- 13
2
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1
answer
62
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What's best for a Social Network app first open? Registration needed to view to content or not?
It is optimal to not force the user to create an account on an E-commerce website/application since the objective is to increase the purchases, as noted here.
What about a Social Network application? ...
- 41
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3
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3k
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How to let the user update their email if they used a social login?
I have a basic user account system through which a user changes their profile picture, username, email and password.
If the user used social login to sign up, they wouldn't have a password in my app.
...
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1
vote
2
answers
143
views
Could most cookie warnings be avoided entirely?
I often read articles by following links. The articles are often on major media sites, and I can understand if they want me to create a user account - I am free to say no, and they are free to limit ...
- 131
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2
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953
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Best way to ask an user to accept the terms and conditions
I've currently working on a registration page, and after looking across the internet I've seen two different types of way to get an user to agree with the Terms and Conditions.
The first way is to use ...
- 51
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330
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User created an account using their phone number- how to ask for the user's email as well?
We are working on a mobile app that offers 'give and receive' advice (concerning relationships, life questions, and so on).
In the onboarding flow, we allow users to choose how to create their account ...
- 1
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0
answers
159
views
Handling multiple email addresses from same user during registration
I have a system that offers content on a quarterly basis. Users can register once, then use the same credentials to log in for subsequent quarters. Our system currently uses email address to know ...
- 187
1
vote
1
answer
166
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Assign people to organizations, or organizations to people?
We're designing a system that allows administrators to create an infinite number of users, and create an infinite number of organizations.
Most users will only belong to one organization, but some ...
- 12k
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116
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Sign up flow for a mobile app IAP subscription that requires account linking
I've got an existing app that doesn't require any user sign up that allows users to organise lists (all on device storage). It has about 5000 users and I'm thinking of ways I can add value for my ...
- 111
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2
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208
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A platform designed to support both: subscribers and user accounts?
We've created a platform where users can subscribe to their favorite organizations' newsletters (similar to Mailchimp). But we also want to allow subscribers to post content on their organizations' ...
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vote
1
answer
628
views
Why there is no "Forgot Email"?
I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
- 1,332
4
votes
1
answer
326
views
Repeated password entry despite it being visible?
If the signup for a new user account dialog includes an input field to set a custom password which has an option (eye icon) to uncover its current textual contents, should there also be an input field ...
- 2,508
-2
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2
answers
205
views
Email link for logging in
Would a user authentication flow like this be a bad UX?
User enters email address and clicks submit button
User checks his email inbox and clicks on the link
User is logged in
- 339
3
votes
2
answers
517
views
How to mask saved creditcard numbers in an app
Basically within our app users are able to save their preferred payment method.
I'm wondering if there is a best practice for displaying credit card info. So:
All numbers displayed: 234 1234 1234 ...
- 55
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vote
2
answers
86
views
My iPhone app requires sellers to verify their email address and phone number, when should I do that?
I searched User Experience before posting this question. I saw a lot of related questions but not this one in particular. My organization is creating an app that permits users to sell a service or a ...
2
votes
1
answer
151
views
Should this registration form include field for password now or after user passes review?
The scenario I have may be a type of edge case because of the nature of the site I'm working on. This site (note: the site is not e-commerce, it is not about generating revenue; essentially, non-...
- 1,290
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1
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3k
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Ghost Accounts in banking
last couple of days I tried to figure out combination of requirements from Online sales department for our e-banking app.
The main theme are "ghost accounts", I would rather call them "fake products"...
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4
votes
2
answers
156
views
How to handle multiple save states on mobile?
I have a mobile app that I am working on that allows an account owner to manage subscribers on the account. From one screen, they will be able to set "limits" using a slider on the account. Each input/...
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votes
1
answer
1k
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How do you display pending changes in a form?
I'm currently building a simple web frontend that allows the people from the management department to directly make some changes to our user accounts in active directory.
Changes they can do directly ...
- 133
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3
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173
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Alternative synonyms for "My Stuff" [closed]
Are there any good alternatives/synonyms for a menu item where the user can access their "stuff" or personal items? Not only their settings and personal data, but also their items, favourites, own ...
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2
answers
5k
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How should I handle pending follow requests when the profile privacy level changes?
Background
In our system, a user's profile can be public or private. If the profile owner sets his profile to public, anyone can follow the profile. If he sets it to private, people must send a ...
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57
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12
answers
17k
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How to create better user account creation experience for customers who do not want to create an account
Trust and personal information security are very important issues these days when it comes to online accounts, so it is not unusual for people not wanting to create an account (i.e. provide personal ...
- 26.5k
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1
answer
608
views
Best place for notification preferences
Today I am working on a new feature inside our web app to allow users to set up their notification preferences. However, I am struggling to find an appropriate place to include this feature, which ...
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votes
3
answers
266
views
Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range
Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
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22
votes
7
answers
5k
views
Are there any conventions around closing an account with a credit balance?
I'm working with a site with member accounts. Those accounts can have credits attached (say from a referral incentive, a voucher, or a prize). The credits can then be spent in the site's shop - they'...
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votes
4
answers
243
views
How to prevent from creating an obsolete account for a returning user
There is an application that for many users is a daily driver but just for a short period of time. Then they would probably uninstall it or change their phone before they need to use it again, and ...
- 13.9k
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3
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1k
views
Allow users to upload account photo in "Sign up form"?
I have a sign up form ,which contains required fields to create account (Last name ,First name,User role,Email ,password ) ,but I added other stuff that allows user to upload photo for his account ,I ...
11
votes
5
answers
5k
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Logo - where should it direct within a website account?
Imagine there's a website with its content, but it also offers accounts that users can activate through this website. The account is basically the main functionality. (The website is mostly about this ...
- 722
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918
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Should "Delete/Deactivate Account" appear in user profile page? or in setting page?
Sample (A) at the top nav setting button
Sample (B) in personal profile page
Which located is better? and why?
- 53
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vote
1
answer
343
views
Team member profile vs. user's account profile
I'm developing an app where a registered user can create teams but the people on the teams don't have to be a registered user of the app. The team owner can assign group members to tasks but until ...
- 11
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vote
2
answers
818
views
Should a button say "Upgrade subscription" or "Change subscription"?
It's a web app where you can change your subscription plan at any time. There are 5 subscription plans.
To change subscription you can directly go to pricing page or go to your profile settings. In ...
- 847
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354
views
"Buy subscription" or "upgrade account" button?
The user is on a free trial. When user goes to account settings, there's a button that allows to "buy subscription". When a subscription is bought and user want's to change a plan the same button says ...
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4
votes
3
answers
342
views
What's the reason behind not notifying users that they entered a wrong email when they recover their password?
Sorry, I was not able to formulate the title shorter.
Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says:
If a Dropbox ...
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vote
2
answers
202
views
User requested to close account, should they be 'forcefully' logged out?
From a purely UX viewpoint:
User clicks on 'Close my Account'
After requisite begging to not close and their persistence, the account, on the Server is 'Closed'.
What should happen on the UI after ...
- 153
3
votes
3
answers
510
views
Should user account and profile be the same page?
I am currently researching into user account pages. But the needs for the company includes components that would also associate to a user profile page (i.e more visible information, tailored content ...
- 103
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2
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287
views
Can a progressive sign up experience surpass a regular sign up experience?
I am wondering if the common sign up strategy shared by almost all websites is always the best:
Provide username
Provide password and e-mail or mobile number
Provide more information and confirm e-...
- 1,987
1
vote
1
answer
2k
views
What are alternative patterns to breadcrumb navigation for an e-commerce account page?
I am designing an account page for a responsive e-commerce site and I was wondering if I need breadcrumb navigations for customer's account page especially when they access deeper into the levels such ...
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votes
5
answers
898
views
What happens when users are given a secret URL instead of a username/password?
I'm on the fence in regards to whether I should implement user accounts or secret URLs. There are pros and cons to both, and I'm currently leaning in favor of the secret URLs because of the simplicity:...
- 339
2
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1
answer
116
views
How can I best handle login for shared accounts with literal child users?
I'm working on a website for an event organizer, who hosts events for people of all ages. The organizer is non-profit, and gets subsidies for each unique member of their organization - buying a ticket ...
7
votes
4
answers
4k
views
What should happen if users fail to verify email address?
We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app.
A verification link is sent to the ...
- 4,228
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45
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Getting rid of account sign-ups in E-comm site?
I'm entertaining the idea of completely removing the option to create an account on my E-commerce store(pop culture collectibles store). At current, only about 3-5% of customers ever bother to create ...
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2
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115
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How to reduce the likelihood for user to sell and buy account?
So let us suppose that I am designing a service that allow user to buy options on their account. And that they will keep those option indefinitely.
What measure should I take to reduce the likelihood ...
- 103
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3
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137
views
Ethical ways to dissuade?
For our banking app, our team is trying to encourage our users to keep more money in their savings account. Specifically, to prevent more than 6 transfers per month, of any amount, from savings to ...
- 189
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votes
2
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180
views
Is there a standard for distributing permission for account creation?
I am creating a web app that will require the user to have an account to access, but I am not allowing people to create accounts freely. I want to give specific people permission to a pre-existing ...
- 41
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2
answers
77
views
Unknown account balance state after startup
How to tell user that his account balance is unknown, but not a zero in case of network problems or something else.
If you use zero balance, he could grasp phone and call you (or your technical ...
- 191
4
votes
2
answers
419
views
UX and Information Security of pre-login account information
I'm currently working on a redesign of a customer-facing account management. A stakeholder brought forth the idea of exposing certain information about the account to pre-login UI. From a technical ...
- 41
1
vote
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answer
119
views
Should a user logged in through Facebook be able to delete their account?
In my app I give the option the users of logging in with their Facebook account for convenience. Every modern app gives its users the option of deleting/disabling their account. The question is ...
