Questions tagged [accounts]
a digital object that represents a subscription and relationship to a service that must usually be opted in by a user upon completion of a registration form.
107
questions
0
votes
0answers
22 views
SaaS: company accounts, single user quits company, how company recovers account?
User creates a free account on behalf of his company.
A few months later she/he quits (or gets fired), her/his company email is blocked.
Someone from company wants to get access to this account.
...
0
votes
2answers
171 views
A platform designed to support both: subscribers and user accounts?
We've created a platform where users can subscribe to their favorite organizations' newsletters (similar to Mailchimp). But we also want to allow subscribers to post content on their organizations' ...
1
vote
1answer
190 views
Why there is no “Forgot Email”?
I noticed, if you forget your password, you need to click "Forgot Password". But if no other way while that multiple email address inputs still doesn't work. They don't provide us an access to Account ...
3
votes
1answer
80 views
Repeated password entry despite it being visible?
If the signup for a new user account dialog includes an input field to set a custom password which has an option (eye icon) to uncover its current textual contents, should there also be an input field ...
-2
votes
2answers
154 views
Email link for logging in
Would a user authentication flow like this be a bad UX?
User enters email address and clicks submit button
User checks his email inbox and clicks on the link
User is logged in
2
votes
2answers
137 views
How to mask saved creditcard numbers in an app
Basically within our app users are able to save their preferred payment method.
I'm wondering if there is a best practice for displaying credit card info. So:
All numbers displayed: 234 1234 1234 ...
1
vote
2answers
72 views
My iPhone app requires sellers to verify their email address and phone number, when should I do that?
I searched User Experience before posting this question. I saw a lot of related questions but not this one in particular. My organization is creating an app that permits users to sell a service or a ...
2
votes
1answer
138 views
Should this registration form include field for password now or after user passes review?
The scenario I have may be a type of edge case because of the nature of the site I'm working on. This site (note: the site is not e-commerce, it is not about generating revenue; essentially, non-...
1
vote
1answer
519 views
Ghost Accounts in banking
last couple of days I tried to figure out combination of requirements from Online sales department for our e-banking app.
The main theme are "ghost accounts", I would rather call them "fake products"...
3
votes
1answer
107 views
How to handle multiple save states on mobile?
I have a mobile app that I am working on that allows an account owner to manage subscribers on the account. From one screen, they will be able to set "limits" using a slider on the account. Each input/...
2
votes
1answer
166 views
How do you display pending changes in a form?
I'm currently building a simple web frontend that allows the people from the management department to directly make some changes to our user accounts in active directory.
Changes they can do directly ...
1
vote
3answers
107 views
Alternative synonyms for “My Stuff” [closed]
Are there any good alternatives/synonyms for a menu item where the user can access their "stuff" or personal items? Not only their settings and personal data, but also their items, favourites, own ...
1
vote
2answers
683 views
How should I handle pending follow requests when the profile privacy level changes?
Background
In our system, a user's profile can be public or private. If the profile owner sets his profile to public, anyone can follow the profile. If he sets it to private, people must send a ...
56
votes
12answers
14k views
How to create better user account creation experience for customers who do not want to create an account
Trust and personal information security are very important issues these days when it comes to online accounts, so it is not unusual for people not wanting to create an account (i.e. provide personal ...
0
votes
1answer
301 views
Best place for notification preferences
Today I am working on a new feature inside our web app to allow users to set up their notification preferences. However, I am struggling to find an appropriate place to include this feature, which ...
1
vote
3answers
171 views
Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range
Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
22
votes
7answers
5k views
Are there any conventions around closing an account with a credit balance?
I'm working with a site with member accounts. Those accounts can have credits attached (say from a referral incentive, a voucher, or a prize). The credits can then be spent in the site's shop - they'...
3
votes
4answers
220 views
How to prevent from creating an obsolete account for a returning user
There is an application that for many users is a daily driver but just for a short period of time. Then they would probably uninstall it or change their phone before they need to use it again, and ...
0
votes
3answers
330 views
Allow users to upload account photo in “Sign up form”?
I have a sign up form ,which contains required fields to create account (Last name ,First name,User role,Email ,password ) ,but I added other stuff that allows user to upload photo for his account ,I ...
11
votes
5answers
5k views
Logo - where should it direct within a website account?
Imagine there's a website with its content, but it also offers accounts that users can activate through this website. The account is basically the main functionality. (The website is mostly about this ...
1
vote
1answer
421 views
Should “Delete/Deactivate Account” appear in user profile page? or in setting page?
Sample (A) at the top nav setting button
Sample (B) in personal profile page
Which located is better? and why?
0
votes
1answer
197 views
Team member profile vs. user's account profile
I'm developing an app where a registered user can create teams but the people on the teams don't have to be a registered user of the app. The team owner can assign group members to tasks but until ...
1
vote
2answers
429 views
Should a button say “Upgrade subscription” or “Change subscription”?
It's a web app where you can change your subscription plan at any time. There are 5 subscription plans.
To change subscription you can directly go to pricing page or go to your profile settings. In ...
1
vote
2answers
163 views
“Buy subscription” or “upgrade account” button?
The user is on a free trial. When user goes to account settings, there's a button that allows to "buy subscription". When a subscription is bought and user want's to change a plan the same button says ...
4
votes
3answers
258 views
What's the reason behind not notifying users that they entered a wrong email when they recover their password?
Sorry, I was not able to formulate the title shorter.
Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says:
If a Dropbox ...
1
vote
2answers
178 views
User requested to close account, should they be 'forcefully' logged out?
From a purely UX viewpoint:
User clicks on 'Close my Account'
After requisite begging to not close and their persistence, the account, on the Server is 'Closed'.
What should happen on the UI after ...
3
votes
3answers
304 views
Should user account and profile be the same page?
I am currently researching into user account pages. But the needs for the company includes components that would also associate to a user profile page (i.e more visible information, tailored content ...
0
votes
2answers
226 views
Can a progressive sign up experience surpass a regular sign up experience?
I am wondering if the common sign up strategy shared by almost all websites is always the best:
Provide username
Provide password and e-mail or mobile number
Provide more information and confirm e-...
1
vote
1answer
606 views
What are alternative patterns to breadcrumb navigation for an e-commerce account page?
I am designing an account page for a responsive e-commerce site and I was wondering if I need breadcrumb navigations for customer's account page especially when they access deeper into the levels such ...
3
votes
5answers
314 views
What happens when users are given a secret URL instead of a username/password?
I'm on the fence in regards to whether I should implement user accounts or secret URLs. There are pros and cons to both, and I'm currently leaning in favor of the secret URLs because of the simplicity:...
2
votes
1answer
96 views
How can I best handle login for shared accounts with literal child users?
I'm working on a website for an event organizer, who hosts events for people of all ages. The organizer is non-profit, and gets subsidies for each unique member of their organization - buying a ticket ...
7
votes
4answers
1k views
What should happen if users fail to verify email address?
We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app.
A verification link is sent to the ...
0
votes
1answer
43 views
Getting rid of account sign-ups in E-comm site?
I'm entertaining the idea of completely removing the option to create an account on my E-commerce store(pop culture collectibles store). At current, only about 3-5% of customers ever bother to create ...
0
votes
2answers
111 views
How to reduce the likelihood for user to sell and buy account?
So let us suppose that I am designing a service that allow user to buy options on their account. And that they will keep those option indefinitely.
What measure should I take to reduce the likelihood ...
0
votes
3answers
123 views
Ethical ways to dissuade?
For our banking app, our team is trying to encourage our users to keep more money in their savings account. Specifically, to prevent more than 6 transfers per month, of any amount, from savings to ...
4
votes
2answers
167 views
Is there a standard for distributing permission for account creation?
I am creating a web app that will require the user to have an account to access, but I am not allowing people to create accounts freely. I want to give specific people permission to a pre-existing ...
1
vote
2answers
71 views
Unknown account balance state after startup
How to tell user that his account balance is unknown, but not a zero in case of network problems or something else.
If you use zero balance, he could grasp phone and call you (or your technical ...
4
votes
2answers
340 views
UX and Information Security of pre-login account information
I'm currently working on a redesign of a customer-facing account management. A stakeholder brought forth the idea of exposing certain information about the account to pre-login UI. From a technical ...
1
vote
1answer
107 views
Should a user logged in through Facebook be able to delete their account?
In my app I give the option the users of logging in with their Facebook account for convenience. Every modern app gives its users the option of deleting/disabling their account. The question is ...
3
votes
2answers
161 views
What is the best way to get users to make an account? - Mobile App
What is the most user friendly way to get users to make an account in a mobile app?
Is the best way to not allow the user to use the app before they create an account, or do you allow them to use the ...
4
votes
3answers
261 views
What is the expected UX behaviour when you delete your account from a service?
The "Delete account" option in our product is really just a unsubscribe from the service option - the user is still able to login to the system but no longer has access to the actual service.
My ...
4
votes
2answers
214 views
Create account without actually creating an account
I'm building a website where users may interact with the company (It is the real estate business) to request a budget, ask for information or other type of interactions. The interactions are made via ...
1
vote
1answer
239 views
Email session expiration date?
How long should remain an email session opened? Yahoo, Gmail, Hotmail. And what's the best practice to expire it?
I looked up for it but with no luck.
Thanks!
0
votes
1answer
82 views
How and when to ask user for registration payment?
Our site requires users to pay a sign up fee, but we don't want the sign up fee to prevent users from creating an account on our site. Our plan is to allow the user to create an account without ...
2
votes
2answers
202 views
Am I supposed to lose everything else in my life when I lose my phone number? [closed]
Sorry, this isn't a coding or design problem, but it is a user-experience issue, and I'm looking for some kind of a discussion about it, and this is the best place I can come up with to discuss.
I ...
0
votes
2answers
70 views
Site invites and verifications
I'm in the process of designing how the 'User 1' of 'Site A' can invite 'User 2' to the website. The solution I have involves 'User 1' going into their dashboard and clicking on a button that opens a ...
1
vote
1answer
103 views
How to handle sign in with e-mail after Facebook sign up
My website has 2 different types of sign up/ sign in for user accounts: Facebook and e-mail.
If an user has an e-mail account, he provides us with his e-mail and creates a password, while Facebook ...
3
votes
1answer
582 views
Are there any documented best practices for in-app SaaS upgrade prompts?
I have a SaaS web app with 3 different plans. Each plan increases access to certain features or a large quantity of a particular feature. We'll call them A, B and C with C being the highest level, ...
1
vote
1answer
244 views
How to handle roles access permissions
Maybe it's a silly question, I have searched for a similar question and the most similar that I have found is this Refusing a user permission to click a URL but they are talking about showing partial ...
4
votes
3answers
1k views
Email Verification Flow for Resending Verification Email to Rightful Email Owner
Scenario:
User A "Sheri" has email sherri@example.com, and signs up for a forum. She makes a typo and enters sheri@example.com during sign-up. She never gets the activation email, and realizes the ...
