a digital object that represents a subscription and relationship to a service that must usually be opted in by a user upon completion of a registration form.
26
votes
7answers
4k views
How to create better user experience for customers who do not want to create an account
Trust and personal information security are very important issues these days when it comes to online accounts, so it is not unusual for people not wanting to create an account (i.e. provide personal ...
0
votes
1answer
107 views
Best place for notification preferences
Today I am working on a new feature inside our web app to allow users to set up their notification preferences. However, I am struggling to find an appropriate place to include this feature, which ...
1
vote
3answers
142 views
Account Registration--Age Gates: Birthdate vs Birthyear vs Age Range
Legally, because of laws both stateside and international, we are now allowed to have users under the age of 13, without obtaining parental consent. To meet this need, we need an age gate to determine ...
22
votes
7answers
5k views
Are there any conventions around closing an account with a credit balance?
I'm working with a site with member accounts. Those accounts can have credits attached (say from a referral incentive, a voucher, or a prize). The credits can then be spent in the site's shop - they'...
3
votes
4answers
184 views
How to prevent from creating an obsolete account for a returning user
There is an application that for many users is a daily driver but just for a short period of time. Then they would probably uninstall it or change their phone before they need to use it again, and ...
0
votes
3answers
100 views
Allow users to upload account photo in “Sign up form”?
I have a sign up form ,which contains required fields to create account (Last name ,First name,User role,Email ,password ) ,but I added other stuff that allows user to upload photo for his account ,I ...
12
votes
5answers
5k views
Logo - where should it direct within a website account?
Imagine there's a website with its content, but it also offers accounts that users can activate through this website. The account is basically the main functionality. (The website is mostly about this ...
1
vote
1answer
175 views
Should “Delete/Deactivate Account” appear in user profile page? or in setting page?
Sample (A) at the top nav setting button
Sample (B) in personal profile page
Which located is better? and why?
0
votes
1answer
123 views
Team member profile vs. user's account profile
I'm developing an app where a registered user can create teams but the people on the teams don't have to be a registered user of the app. The team owner can assign group members to tasks but until ...
1
vote
2answers
255 views
Should a button say “Upgrade subscription” or “Change subscription”?
It's a web app where you can change your subscription plan at any time. There are 5 subscription plans.
To change subscription you can directly go to pricing page or go to your profile settings. In ...
1
vote
2answers
114 views
“Buy subscription” or “upgrade account” button?
The user is on a free trial. When user goes to account settings, there's a button that allows to "buy subscription". When a subscription is bought and user want's to change a plan the same button says ...
4
votes
3answers
233 views
What's the reason behind not notifying users that they entered a wrong email when they recover their password?
Sorry, I was not able to formulate the title shorter.
Today I stumbled across the password recovery from Dropbox. Here, users have to enter their email address and Dropbox says:
If a Dropbox ...
1
vote
2answers
158 views
User requested to close account, should they be 'forcefully' logged out?
From a purely UX viewpoint:
User clicks on 'Close my Account'
After requisite begging to not close and their persistence, the account, on the Server is 'Closed'.
What should happen on the UI after ...
4
votes
3answers
218 views
Should user account and profile be the same page?
I am currently researching into user account pages. But the needs for the company includes components that would also associate to a user profile page (i.e more visible information, tailored content ...
0
votes
2answers
180 views
Can a progressive sign up experience surpass a regular sign up experience?
I am wondering if the common sign up strategy shared by almost all websites is always the best:
Provide username
Provide password and e-mail or mobile number
Provide more information and confirm e-...
1
vote
1answer
318 views
What are alternative patterns to breadcrumb navigation for an e-commerce account page?
I am designing an account page for a responsive e-commerce site and I was wondering if I need breadcrumb navigations for customer's account page especially when they access deeper into the levels such ...
4
votes
5answers
224 views
What happens when users are given a secret URL instead of a username/password?
I'm on the fence in regards to whether I should implement user accounts or secret URLs. There are pros and cons to both, and I'm currently leaning in favor of the secret URLs because of the simplicity:...
3
votes
1answer
87 views
How can I best handle login for shared accounts with literal child users?
I'm working on a website for an event organizer, who hosts events for people of all ages. The organizer is non-profit, and gets subsidies for each unique member of their organization - buying a ticket ...
7
votes
4answers
509 views
What should happen if users fail to verify email address?
We are using email and password to login into an app but for the first-time use, there's an OTP verification. If correct code is typed-in, the user can use the app.
A verification link is sent to the ...
0
votes
1answer
40 views
Getting rid of account sign-ups in E-comm site?
I'm entertaining the idea of completely removing the option to create an account on my E-commerce store(pop culture collectibles store). At current, only about 3-5% of customers ever bother to create ...
0
votes
2answers
78 views
How to reduce the likelihood for user to sell and buy account?
So let us suppose that I am designing a service that allow user to buy options on their account. And that they will keep those option indefinitely.
What measure should I take to reduce the likelihood ...
0
votes
3answers
100 views
Ethical ways to dissuade?
For our banking app, our team is trying to encourage our users to keep more money in their savings account. Specifically, to prevent more than 6 transfers per month, of any amount, from savings to ...
4
votes
2answers
165 views
Is there a standard for distributing permission for account creation?
I am creating a web app that will require the user to have an account to access, but I am not allowing people to create accounts freely. I want to give specific people permission to a pre-existing ...
1
vote
2answers
68 views
Unknown account balance state after startup
How to tell user that his account balance is unknown, but not a zero in case of network problems or something else.
If you use zero balance, he could grasp phone and call you (or your technical ...
4
votes
2answers
312 views
UX and Information Security of pre-login account information
I'm currently working on a redesign of a customer-facing account management. A stakeholder brought forth the idea of exposing certain information about the account to pre-login UI. From a technical ...
1
vote
1answer
102 views
Should a user logged in through Facebook be able to delete their account?
In my app I give the option the users of logging in with their Facebook account for convenience. Every modern app gives its users the option of deleting/disabling their account. The question is ...
3
votes
2answers
130 views
What is the best way to get users to make an account? - Mobile App
What is the most user friendly way to get users to make an account in a mobile app?
Is the best way to not allow the user to use the app before they create an account, or do you allow them to use the ...
4
votes
3answers
219 views
What is the expected UX behaviour when you delete your account from a service?
The "Delete account" option in our product is really just a unsubscribe from the service option - the user is still able to login to the system but no longer has access to the actual service.
My ...
4
votes
2answers
199 views
Create account without actually creating an account
I'm building a website where users may interact with the company (It is the real estate business) to request a budget, ask for information or other type of interactions. The interactions are made via ...
1
vote
1answer
226 views
Email session expiration date?
How long should remain an email session opened? Yahoo, Gmail, Hotmail. And what's the best practice to expire it?
I looked up for it but with no luck.
Thanks!
0
votes
1answer
71 views
How and when to ask user for registration payment?
Our site requires users to pay a sign up fee, but we don't want the sign up fee to prevent users from creating an account on our site. Our plan is to allow the user to create an account without ...
2
votes
2answers
194 views
Am I supposed to lose everything else in my life when I lose my phone number? [closed]
Sorry, this isn't a coding or design problem, but it is a user-experience issue, and I'm looking for some kind of a discussion about it, and this is the best place I can come up with to discuss.
I ...
0
votes
2answers
67 views
Site invites and verifications
I'm in the process of designing how the 'User 1' of 'Site A' can invite 'User 2' to the website. The solution I have involves 'User 1' going into their dashboard and clicking on a button that opens a ...
1
vote
1answer
97 views
How to handle sign in with e-mail after Facebook sign up
My website has 2 different types of sign up/ sign in for user accounts: Facebook and e-mail.
If an user has an e-mail account, he provides us with his e-mail and creates a password, while Facebook ...
3
votes
1answer
437 views
Are there any documented best practices for in-app SaaS upgrade prompts?
I have a SaaS web app with 3 different plans. Each plan increases access to certain features or a large quantity of a particular feature. We'll call them A, B and C with C being the highest level, ...
1
vote
1answer
180 views
How to handle roles access permissions
Maybe it's a silly question, I have searched for a similar question and the most similar that I have found is this Refusing a user permission to click a URL but they are talking about showing partial ...
4
votes
3answers
1k views
Email Verification Flow for Resending Verification Email to Rightful Email Owner
Scenario:
User A "Sheri" has email sherri@example.com, and signs up for a forum. She makes a typo and enters sheri@example.com during sign-up. She never gets the activation email, and realizes the ...
1
vote
1answer
67 views
Dealing with spam accounts
I recently found that users have been creating spam accounts on my website. In the past few minutes one user created 15 accounts that were quite clearly spam.
How should I handle spam accounts? ...
44
votes
7answers
11k views
Why let users deactivate/delete account?
Why do companies let users deactivate or delete their account?
I see this mostly for social media sites such as Twitter or Facebook. Should other sites such as ecommerce let users deactivate their ...
3
votes
2answers
102 views
Does a user need an account to post comments?
I'm working on a blog website and I doubt about forcing users to create accounts to post comments under my blog posts. What is your opinion about this? Is it good from User Experience Aspect?
0
votes
2answers
160 views
How do I display a lot of account information in the Navigation bar?
My client wants to display several numbers:
How much cash you have
How much cash you saved
How much cash you gave to charity
My proposition was along the following lines. Just display your current ...
0
votes
1answer
40 views
Pre-generate users for other people when you need it [closed]
I'm developing an app where the user A is able to take a list of her contacts, and to group them somehow into an event she organised. When she groups them, she's asked their email and their name.
...
6
votes
4answers
769 views
Which is perferred - a standalone login page or a javascript popup over a MyAccount page?
I am designing a new website, and am thinking about the UX for accessing a personal account page. Is it "better" to have a standalone login page (and then redirects to My Account details), or a ...
0
votes
2answers
72 views
Should the user's password field be included (with all the hassle) on the settings page?
What is the best implementation of changing user settings with respect to the password change?
I have a rails app, and if a user goes to the "update profile" page, the password field has to be re-...
62
votes
3answers
6k views
Why do some websites (including Google) trim whitespaces in passwords?
I have just noticed that Google as well as some other sites trims the whitespaces in the password.
I can successfully sign into my google account even if I add extra spaces in the end of my password.
...
8
votes
5answers
945 views
Visual reference for user impersonation feature
Right now, when a user logs in, on top of the page it shows it's nick name and an exit icon to sign out.
I'm about to implement an "impersonate user" feature and I was wondering how to make it clear ...
42
votes
4answers
10k views
Should multiple user accounts be allowed to use the same email address?
I am creating a free to use website without restricted registration. Part of registration includes validating the email address entered by clicking a link we send to that address. The unique ...
3
votes
2answers
126 views
Easiest way to create accounts for users
I am currently creating an iPhone app, and I'm almost done with the whole process.
One of the last features I'd like to add is for users to be able to review an object, rate it (on a scale of 1-5), ...
1
vote
3answers
111 views
Account creation with other important part: 2 or 1 forms?
I believe the most important part of a whole app is the account creation process.
This is what will convert your potential user to customer.
My project, which is an email marketing service, asks for ...
4
votes
1answer
444 views
How can I validate an email account without leaving the checkout process?
Aside from the standard process in which someone receives an email to validate an account/registration to finish a signup process, is there any alternative/best practice that retains the user within ...
