I've done a lot of thinking lately about building UX-awareness, UX practices, and Design Thinking at large organizations.
There are lots of different "UX Maturity Models" online that describe this process. I've found them helpful because while their details vary, they all seem to agree with these main concepts:
- that it is valuable to mature the UX of an organization,
- that there's a common order in which UX practices are matured, and
- that it takes a long time to progress.
Unfortunately, they all seem to lack the following:
- A detailed roadmap for moving an organization through this maturity process.
I know that this is way easier said than done and that every company is different. However, the Software Assurance Maturity Model (SAMM), a similar concept but for software security as opposed to UX, does have such a roadmap. The SAMM roadmap is split into about a dozen different areas. Each area has Objectives and specific Activities listed for three levels of maturity (1-3).
Below is an excerpt from SAMM showing the levels of maturity for the Strategy and Metrics area.
What's great about this is that it allows you to actually measure your maturity and that it shows what is required to move it to the next level.
Are there any UX Maturity Roadmaps available?