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I work for an application which have limited output for readability purpose. It has a web ui symbol and text for ok and another for not ok, but here is the thing : sometimes a not ok is due to temporary failure, and the status have to be confirmed or infirmed later on.

What would best UX for displaying in a most explicit way these temporary fails ?

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  • When you get a temporary failure, do you wait until it shows you a confirmed status? Or does it keep retrying with a brand new request each time until you receive a confirmed status? Commented Jul 26, 2016 at 6:02
  • There is a retry after a time interval, which can be of several minutes. In the meantime i need efficient feedback for the user
    – Diane M
    Commented Jul 26, 2016 at 8:30

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If a status isn't confirmed - this is what you suppose to display, isn't? Consider something in this direction: Status y: Processing Status z: INVALID (confirming...)

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  • I thought about a new state too at first, but the trick is, a fail is a fail, the state is clear but might be temporary and this is what i am trying to represent. So in the end it's about wording 'might be temporary' in an understandable way, without random connotation if possible.
    – Diane M
    Commented Jul 28, 2016 at 5:16
  • I agree. p.s. It won't help much but maybe a kind of additional "Confirming" badge or kind of "refreshing" icon (with a tooltip) will inform the user well.
    – UXLV
    Commented Jul 31, 2016 at 6:15

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