First question here, hopefully it's not too shabby.

I'm analysing an app that has account balance system.

I'll try to make a scenario, though this is fictional.

An app acts as a bridge between Bakers and Buyers. In order for Buyers to use the service, buyer Daniel must have money stored inside his account.

Daniel has currently $200 dollars in his account and wish to order some custom wedding cakes from a Baker called Redna.

Daniel also wishes to add more ornaments onto the cakes.

Redna calculates all of the expenses and charges Daniel for $100 to bake the cakes.

Redna goes onto the Custom Wedding Project and click on 'Payment' tab. There, there would be Daniel's account balance and a button called "Make A Debit Payment" button.

Right now, the app is using that wording instead of simply saying "Charge The Account"

Perhaps, because I'm not a native English speaker, but is Debit Payment a common term or words to use in this situation?

They also have "Make A Credit Payment" button which I am proposing to change to "Refund Account" button.

Hope I make myself clear with this.

  • What's the scenario for Make a Credit Payment? – DPS May 18 '16 at 5:07
  • I am confused here, is he paying you $100 or is he adding $100 to his account so that he can have $300 in his account to do something with it – Mervin May 18 '16 at 5:19
  • Who are the users who see the button, what is their role, and what is the terminology they use to describe the actions they take? – Ergwun May 18 '16 at 5:25
  • Actually the term "user" and "client" is little bit confusing. So please explain your scenario in detail or explain these terminology properly. – Jasmin Javia May 18 '16 at 5:35
  • I think these comments here are a good indication that your wording is confusing. – JonW May 18 '16 at 8:41

'Debit' and 'Credit' are financial terms and, as such, may be required for reasons of legal transparency. I'd check on the before removing them.

If they are not legally required then certainly make the language more friendly but be sure that your audience understands what they are being asked to do - financial problems can create legal minefields.

One of the problems I see with your proposed text is the "Make A Credit Payment" vs "Refund Account" - I'm not convinced these two terms are the same thing. "Add Funds" seems more applicable to me but I can't truly be sure of the context.

There is a possibility that the two terms mean something entirely different: Debit vs Credit can mean paying directly from your account vs paying via a credit service.

I can't really stress this enough: When you're dealing with financial language you really need to make sure you get it right and check everything with legal and financial experts.

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