I would like to optimize the click paths of a booking process. To understand the requirements let me explain these a little bit:
A room can be directly booked or manually. The second option needs a confirmation of the hotel, the first one will be booked immediately by the system if it's available.
Each room in search results contains two click paths:
- The detail page of the room.
- Booking page (see screenshot).
The booking page exists of two/three subpages:
- Select dates
- Select payment method
The second page will only be visible if the room can be directly booked. Otherwise the confirmation site will be shown when the user confirms the booking dates.
On the detail page the user can choose the booking dates and move on directly to the booking page. The choosen booking dates on the detail page will be taken over.
So, as I mentioned before, there are two click paths to add the booking dates. I see some potential of optimization here:
Is it better to leave out the selection of the booking dates on the detail page and go directly to the booking page. Image the user adding the booking dates on the detail page and as he goes moves on to the booking page he see these again and can again change them. Why not go directly to the booking page and add them?