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We are fixing some UX issues on our site currently and would like to get some opinions as to what works best.

We received a few feedback from customers that said basically they were unsure where in the process they were. (As in creating an Appointment not site flow).

Here is a process flow as it is.

mockup

download bmml source – Wireframes created with Balsamiq Mockups

My thought is that the Create A Patient is that there needs to be visual progression of how the User moves through the Appointment Process. Either by a gradual Percent Bar or direct steps that highlight when you are on that step.

Thank you for your review.

1 Answer 1

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You need a Step Indicator

A Google image search for 'UI step indicator' will give you dozens of patterns to choose from.

Here's the top result:

UI Step Indicator

Some use numbers, some use arrows. You'll have to work out what works best for you through the process of iterative design and testing.

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