I manage IT for a medium-sized VA hospital.
My users seem unable to use the Win 7 program groups effectively. Despite the fact that they need dozens of applications to do their jobs, there is a historical expectation that IT should put icon shortcuts to most applications directly on the user desktop. These shortcuts are usually not removable by users.
Seems to me that we should let users control their own desktops. I'd prefer that we install shortcuts in the All Programs folder and let users create their own desktop (or toolbar) icons if desired. But I'm getting resistance from the support team (who anticipate that they will get calls for missing icons) and dev team (who want their app front and center in the UI).
Am I crazy? Does anybody know of any practice guidelines for managing the user desktop environment?