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You are shopping online and you have already added some products to your shopping bag and proceeding to checkout. From the below options which one works better?

Two options: payment then confirmation / review order then payment

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From the below options which one works better?

For both, the online-shop operators and the customers, a combination of both options works best:

  1. Shopping bag
  2. Delivery address
  3. Review order: without, the customer has to cancel an acciental order which is avoidable bad UX. Also as a customer I would not buy anything without knowing what is on my list.
  4. Payment
  5. Confirmation: tell the customer that everything went well and the order will be sent in the next x days. Don't leave the user in the dark; the confirmation is like the "Good bye and have a nice day" of physical stores.

Also, keep in mind, that most things in online shopping are regulated by laws. In some countries the online-shop has to show a detailed listing before the final checkout.

  • Good suggestion Marvin. – Fazil Abdulkhadar Mar 13 '16 at 10:34
  • Reason why i didn't include confirmation in steps is because i feel confirmation is not a step. Yes, showing a confirmation page is necessary (agreed) but i am a bit doubtful in showing it as a step because when you are making a payment online, the actions you have to take is "Provide address" > choose payment method > review orders > pay. Showing confirmation as a step increases the no. of steps visually. What do you think? – himanshu khurana Mar 14 '16 at 7:02
  • I agree with you. I saw your "steps" as a more abstract workflow than a concrete visualisation for the user. In this case I probably also would not show confirmation as a step. – Marvin Mar 14 '16 at 8:43

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