You are shopping online and you have already added some products to your shopping bag and proceeding to checkout. From the below options which one works better?
From the below options which one works better?
For both, the online-shop operators and the customers, a combination of both options works best:
- Shopping bag
- Delivery address
- Review order: without, the customer has to cancel an acciental order which is avoidable bad UX. Also as a customer I would not buy anything without knowing what is on my list.
- Confirmation: tell the customer that everything went well and the order will be sent in the next x days. Don't leave the user in the dark; the confirmation is like the "Good bye and have a nice day" of physical stores.
Also, keep in mind, that most things in online shopping are regulated by laws. In some countries the online-shop has to show a detailed listing before the final checkout.