You are shopping online and you have already added some products to your shopping bag and proceeding to checkout. From the below options which one works better?

Two options: payment then confirmation / review order then payment


From the below options which one works better?

For both, the online-shop operators and the customers, a combination of both options works best:

  1. Shopping bag
  2. Delivery address
  3. Review order: without, the customer has to cancel an acciental order which is avoidable bad UX. Also as a customer I would not buy anything without knowing what is on my list.
  4. Payment
  5. Confirmation: tell the customer that everything went well and the order will be sent in the next x days. Don't leave the user in the dark; the confirmation is like the "Good bye and have a nice day" of physical stores.

Also, keep in mind, that most things in online shopping are regulated by laws. In some countries the online-shop has to show a detailed listing before the final checkout.

  • Good suggestion Marvin. – Fazil Abdulkhadar Mar 13 '16 at 10:34
  • Reason why i didn't include confirmation in steps is because i feel confirmation is not a step. Yes, showing a confirmation page is necessary (agreed) but i am a bit doubtful in showing it as a step because when you are making a payment online, the actions you have to take is "Provide address" > choose payment method > review orders > pay. Showing confirmation as a step increases the no. of steps visually. What do you think? – himanshu khurana Mar 14 '16 at 7:02
  • I agree with you. I saw your "steps" as a more abstract workflow than a concrete visualisation for the user. In this case I probably also would not show confirmation as a step. – Marvin Mar 14 '16 at 8:43

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.