I'm product designer in software. Next monday I'll drive a user testing session with the product team and I'd like to submit you the way we'll do it. Could you confirm if it's the best way to do?
Each user will do the test with 2 "observers". One observer will drive the test and make the user talking and sharing as feedbacks as possible, and the other one will note all his observations.
The user will follow a scenario with tasks.
Session process : 30 min maximum
- 5 min to welcome and brief the user (we'll thank him for his help, explain that we won't juge him, he can not make mistake because there isn't good or bad answer, we'll give him the context and explain him what he'll have to do...etc)
- 15-20 min to test the app following a scenario (here I don't know if the best way to do is to give him the scenario on a paper sheet or to drive him by voice)
- 5-10min for feedbacks (talking about the app, and asking the user about more social and demographic informations). For this step we want to make a questionnaire to be sur that all users will give his last feedbacks in the same order as the others)
Finally we'll thank him again, give some presents (like goodies and vouchers)