This is a long reading, but it is a challenging concept so I have to explain the process.
My company builds apps and sites specialised for kids under 13. According the COPPA legislation every kid under 13 need their parent's permission in order to communicate sensible informations. (Some of our apps have physical prizes and welcome packs that requires mailing addresses )
Every kid under 13 year have to communicate their parent's mail address in order to finish the registration process.
Parents receives a mail about their kids signup on our platform and invited to monitor their kid's activity on our parent portal, where they can see and modify or deny the kid's personal information.
Obviously parents have to identify them self as adults/ guardians by using our ID verification which is a Credit Card verification at the moment.
The issue is the friction is huge as they have to pay bank fee of 0.50 cents (we give this fee to the charities) and also have to communicate their banking information to a new website they just got mail from.
We know there are other verification options like, live id verification but I dont know this will cause more or less friction to the user.
Another option is verify by calling them, which cost us 0.50cents per successful identification and this solution wont scale very well.
What do you think is the best option(s) here ?
Happy to hear all ideas
PS 1 : %50 of parents signed up using mobile phone