My product team and I attempted to conduct a participatory design exercise with some users.
We printed out some blank mobile screen templates on an 11" x 17" piece of paper and asked them to draw what they think the app should look like.
Many of them were apprehensive to attempting sketching a UI, which I can definitely understand. Some users even politely declined to pick up a pen and draw anything.
What are some best practices for conducting such activities with users? Any success stories you can share for context?