Sometimes, users find and install our app from unsupported sources. These alternative sources may have been tampered with. How should users be prompted to download the official app from the app store/play store?

  • 1
    In what context do you want to encourage this? Do you mean that after they already installed the app from an unsupported source, you want to ask them to reinstall it?
    – user31143
    Feb 1, 2016 at 16:03
  • Exactly. They already have it but they didn't get it from the app store. Feb 1, 2016 at 16:06
  • Do you have the capability to detect it is from an unsupported source or is this a blanket statement to all of the users?
    – DasBeasto
    Feb 1, 2016 at 16:17
  • We have the capability to detect. Only users who have the unsupported version would receive a message. Feb 1, 2016 at 16:20
  • Highlight the benefits of using the supported app store. Centralised / automated updates, more secure, easier to manage subscriptions / payments, easier to remove the app later... Feb 4, 2016 at 10:38

1 Answer 1


Send the user a push notification informing them that their app is not up to date ( not that the version they have might be tampered with) and offer them an update from the app store to ensure they have the real app.

The wording of it is the most important part.

  • Hey David, do you know any examples of apps that do this? Feb 2, 2016 at 20:51
  • Hi Ben, not off the top of my head, I would say if there is an app that does this, they dont advertise that you might have a corrupt version of their app. Lots of apps though ask for permission to update. Feb 3, 2016 at 17:21

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