1

We are developing a SaaS product which is composed of several individual applications communicating with the same API. I am currently facing a situation where I have to let users know whenever their access to the application has been denied. More specifically, whenever their company account is blocked, they should be informed, that they no longer can use the application until they pay (or contact support).

What would be the best way to approach it? Consider that the actual access (login) to the application shouldn't be denied. Should the user then be greeted with an overlay explaining the situation? If so, then what if the user inspects the respective code and removes it, hence be able to perform any action anyways? Should a message be shown above everything, while they can still work around the application? Or should we just simply deny logins and expire all existing sessions?

Is there a best practice for situations like this?

Improve this question

1 Answer 1

Reset to default
2

It really comes down to a simple decision - is there any functionality that the user should still be able to use if they don't have a paid account?

If there is, then you should allow the app to work as normal but ask the user to upgrade whenever they try to use a feature which requires a paid account:

enter image description here Example from Github

If there's nothing they can do without a paid account, then just redirect them to an upgrade page when they log in:

enter image description here Example from Freshbooks

enter image description here Example from Freckle

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.