I'm building a simple customer support request / support ticket form, and I think that it might make sense to enforce a character limit.
Long-winded requests can sometimes be difficult to fill. A character limit would make it easier for our limited support resources to respond more quickly.
On the other hand, character limits could frustrate the user.
Should customer support requests have a character limit? What would be an optimal character limit?
We're a small start-up with a data-driven reporting application that is at times buggy and prone to failure. Also difficult to understand. (a redesign is underway)