I am designing a quick reference status indicator for a customer facing application. We would like to allow our users to check their status with our help desk, though that process only has three possible steps and does not frequently move.
The steps to the process are as follows:
- Ticket submitted successfully
- Ticket under review
- Ticket decision reached
We have tried all of the traditional approaches, including subway maps and progress bars. This is a unique problem, however, since most tickets will spend the majority of their lifespan in step 2. Steps 1 and 2 are also likely to be obvious in real life. For example, I know I submitted a ticket, and I probably received an email if the ticket has reached decision.
Looking for some creative approaches to indicating progress in this process. We want our users to know that there is something happening, even though it can (obviously) seem slow and static from the outside.
Maybe the best approach is to abandon the progress map altogether, and only show the current step. Open to any suggestions!