I've worked in few organizations as a freelance UX consultant (researcher, analyst, coach, designer)... and I had always huge problems to make others in the company feel empathy towards users and their: problems, needs and aims. I had always the feeling that it is not my role to explain to the whole company that their website is not for themselves but for their users/clients. Why? Because i'm not the owner, i'm not Ceo, nor employed in the organization. I had to argue with marketing, with CFO about how this new UCD will make their business strategy more efficient and PM that we schould schedule the deadline, because it is worth doint it (if there was too less time to do some user test before implementation) So, i felt always soo much responsibility for whole company and its product, but it was realy hard to cope with the hierarhy inside the company. My ideas, solutions where used only in about 30%. That is why I didn't want to get employed in any company, because I have no Idea in witch place in the organizational structure I should be, to make some pro-user changes in 100%.
What is important: I'm from Poland and UX is still unknown to many people, but it is now some kind of vogue for having a UX in your e-bisnes.
Here are my questions:
1.Where is UX designer (who is making also research/workshops/ etc) in organizational structure? ( The best solution is to be a boss, but you can't:)
2.Should UX designer spread the UX as an ideaology ( AND HOW? ) or just take it as his work station somewhere in the company?
3.What problems of this kind have you had in your career? And how have you dealt with them?