I found the following CUA prep question (T/F):
"Users are typically able to factually describe their own mental models"
On one hand, I would say that this is true. Users know what they think. Of course, users need to be presented with the proper structure/context in which to communicate their mental model.
However, the question qualifies the statement above with factually. I'm guessing that this keyword suggests that the CUA should provide the structure/context to create a factual representation of the user's mental model.
So, I'm guessing that based on the question semantics and context that the answer to this question should be false. Do you agree?