We have a system that allows a customer service representative(CSR) to create a note on a customer. Sometimes these notes are very similar in nature or wording.
I am programming a few forms that will allow the CSRs to pick common notes from a drop down. They may also go in and create their own notes that will be available in the drop down.
We want to have the notes be semi-programmable by the user. So if we want a note that says:
Customer 123456 burped on the phone.
The programmable version that the CSR will be editing/creating will be
Customer [CustomerNumber] burped on the phone.
From this point on we'll call [CustomerNumber] fields.
When the CSR either loads the note form or chooses the quick note the note form will see that the quick note contains a field and prompt the user or auto fill the data.
If I was to provide these fields to the CSR to use in a quick note editing form, and these fields were select-able from a drop down, what would I call them that would be user friendly and self descriptive?