this is my first week working in a startup as a ux strategist for the very first time. previously i've been working in an digital agency for 4 years. it's been hard to shift my mindset from a waterfall perspective to more agile perspective, especially my current work place's agile is not really mature yet. the product that we sell is a b2b saas product that provides supply chain management solution.
previously they didn't have any ux person yet. so they've put me in various teams to try to understand the business process and currently they put me under the on-boarding team. they're trying to revamp their on-boarding system during the trial period for the users.
i'm trying to do a user interview with our customers to get more feedback and insights about the product, especially for the on-boarding. it doesn't seem to be possible to do a user test for the current on-boarding at this stage. but i've been looking for ideas for the questions that i can ask to the user for this context.