I need to allow a user to classify a support incident. The data structure is hierarchical in nature and typically goes like Product --> Function --> Common Issue(s) --> Solution(s). The hierarchy depth is not fixed although on average it tends to be 4-5 levels deep. While the target audience right now are desktop users (internal corporate application), we did recently rewrite the application using Bootstrap 3 so responsive design and mobile viewing support is important.

Not sure if it makes much of a difference to the response, but I am using angular to dynamically load the tree on-demand and for template rendering and bootstrap 3 for client framework.

My question is this: In 2015, is an ipod-styled drilldown control still considered (or maybe it never was to begin with) an intuitive and efficient user control for selecting an item from a less specific to more specific hierarchy of data?

  • Any design references would help here. Your primary question does not seem to relate to the Responsive design block of text above. Maybe you could relate them together? – Swapnil Borkar Sep 21 '15 at 15:06
  • @SwapnilBorkar -- Thank you for responding. I am not sure I understand your comment. Can you clarify? I could very well be using the wrong terminology, but the responsive portion of the question is related to the requirement that the control (along with the rest of the page) work in both a desktop browser and a mobile device. Hence why I mentioned using Bootstrap 3. If the need to find an appropriate solution in both desktop and mobile does not apply, I can certainly remove that from the question. – Jason Sep 21 '15 at 15:33
  • It would be helpful if you could add pictorial representations of what you're trying to explain. The iPod drill down control question did not make sense to me with the explanation of the hierarchy above. – Swapnil Borkar Sep 21 '15 at 18:08

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