I'm providing counseling on an enterprise IT solution that delivers Windows security updates the way they want, and the message they want to use feels off.
The system delivers a dialog box once updates are pushed to the computer and a restart a required.
The proposed copy for the box is as follows:
Important security updates have been made to your computer.
To complete these updates, please restart your computer as soon as possible. ...
[Company name] IT Helpdesk
There are a number of usability issues I'm working through on this, but I need guidance on the idea of providing a "signature" within a dialog box.
I feel "signing" the dialog box is wrong, because it's not the tone or content that the user expects in this context.
On one hand, identifying the source of the message should increase trust and engagement. On the other hand, I would find a message like this as suspicious and possibly malware, because of the unorthodox writing.
I can't find any guidance on this idea one way or another.