Certain tasks take extra time and effort to complete. Registration for a secure service, or recovering login credentials are two good examples.
However, there is a tension between security and usability that influences the success of a design. Make it too secure, and you add too many steps and usability suffers. Make it too simple, and security is compromised.
To make better design decisions it would be helpful to understand more about the cognitive processes that are happening.
Is there any research you can recommend that will help show:
- What influences a user to accept and complete more onerous tasks?
- What factors contribute to abandoning a task?