As a customer of one of service, I just got an invoice for services I ordered and paid. It always surprises me that at end of such mails containing invoice, you will find sentence like this:
This is automatically generated e-mail. Please do not respond to it.
From my own user experience I find no reason why (at least) big companies should use the no-reply bots to send you invoices.
To me, the invoices should be sent from address like
[email protected] so in case the customer has any issues with the invoice, (s)he can hit "Reply" button in their e-mail app and send quick response, which will be then transferred to someone at customer care.
But since lots of companies apply the other approach (do not reply, you have to find our contact at our web and then you can file a complaint.)
Is there any UX reason to send invoice like e-mails from no-reply addresses?
I don't see one, but because its quite common approach, there has to be any reasoning. Right?