I'm going to be running a task-based test with some members of staff for a new version of an internal tool that a few departments use daily.
I'd like to get the test candidates to tell me what their expectations are of the ideal workflow when using the application. I'm concerned that by simply asking them, they'll be biased towards how their existing software works and try to explain how they'd tweak that instead of a more holistic approach.
My colleague has suggested that I produce steps of a workflow on cards/post-its and get them to go through each one and arrange them in the order that they'd like to do them.
This sounds like a good idea, but I don't know what this is called in terms of usability tests, does this have a name?
Does anyone have any other methods that they've used to understand a user's ideal workflow?