We're currently working on a project for a local theatre, updating their website and booking process.
We're currently reviewing the waiting room experience and the client has requested we remove the header and footer of the site when the user is on the page and in the queue for booking tickets. The logic being that they don't want people navigating away from the page while they're in the queue.
I can understand the logic, but then I question if suddenly removing the navigation options and large blocks of the websites is good usability and experience for the end user. To me it's forcing their hand, and to some might feel like the website is suddenly broken (which isn't the most reassuring thing when you're about to put down money).
Any advice would be very welcome.