On a web form I'm currently working on there are several places where there is a drop down of common entries, and a text-box below which a user can enter a custom entry type.
I'm at a loss as to how to format this better from a user experience perspective.
This site's target customer base is the elderly. When I tried to use this option my elderly client mentioned a good point.
When he was first trying to use the drop-down, he assumed that if he selected the "My entry type is not listed here" that that would be his entry type. I.E. he didn't immediately realize that there would be a means to enter a custom entry type, which made him attempt to pick the option most closely related to his entry type that was listed in the drop-down.
Is there a reasonable alternative to this method, in which a user can pick from a drop down, but easily recognize that if their option is not listed, they can add a custom entry type? Is there a way to accomplish this without clogging the form with the drop-down and the "Other Type" text-box simultaneously?