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On our account registration page, we allow the user to enter an email address and a username. Although we optionally allow users to use their email address to login, we still require a username.

However, if a user sets their username to be the same as their email address, our user matching algorithm finds 2 records for the user and that causes an error to be returned.

Can I change the wording of this little green notice to make it clearer for users to not use their email address as their username, yet tell them that they can also use their email address to login?

This is a partial shot of the registration form:

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And this is how we present it on the login:

enter image description here

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    This seems more like a bug problem that should be fixed. Is it not possible to check to see if the entered username is the same as the email and either prevent them from entering their email in the username field or simply ignore the username field if the email was entered? – Benjamin Jul 10 '15 at 18:27
  • Well, it is possible to test if Username is same as email because I already do that. We want them to be able to set a username and it not be their email address. – MB34 Jul 10 '15 at 18:41
  • Maybe restrict the symbols in the username field. Only allow alphanumeric characters. If you look at twitter's account creation page they simply accept both username's and email and then allow the user to log in with either and they don't seem to run into any problems. – Benjamin Jul 10 '15 at 18:46
  • Yea this is a bug. Maybe you should search for the ID the user has in the database. And if the IDs match that it's the very same user. I recommend you (as well as the others did) to fix that bug instead of building upon it – BlueWizard Jul 13 '15 at 4:11
  • @Benjamin/Jonas, I fail to see how restricting the chars would help this situation. Besides, I only asked for help on the wording. I have already refactored the validation to do things a little differently. – MB34 Jul 13 '15 at 16:20
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To answer your question: Yes, you can!

But, really, I believe this might be more than changing that green notice. Here's what I would do and why (this depends on who your target audience is and what your team is willing to build, so pick and choose as you please; any of the following will help):

Login Form

  • Remove asterisk and "denotes required entry" from the login page. You need a login phrase (pin, username, or email) and a matching password to enter mostly any website account on the Internet.
  • Change "email" to "Email." The Username and the Email will now both have equal focus and there will be more consistency across the site (you have "Confirm Password" and "Email Address", both words in caps, in the registration page).

Registration Form

  • Change "Email Address" to "Email" to keep consistency with the Login page.

  • Try to keep all textbox names immediately next to, whether on top or on the side, of the corresponding textboxes. This would mean that if you still want to have any notices, keep them below the textbox or on the opposite side. This will make it easier for a user to tell what a current textbox is for.

  • "Only 50 characters allowed". If you want to keep this phrase, consider removing "only," so that it wouldn't say "haha, this is all you get!" An email address above 50 characters long is usually an extreme case, so I would have it be a message that appears only if such an email address is entered and the "Create Account" button is pressed or you could have it say dynamically "/chars_left_variable/ characters left" in a subtle gray under the textbox.

  • The green notice... ideally would be removed. An elegant solution to resolving some of the confusion could be adding a placeholder, the contents of which would depend on the target audience. So the email placeholder could be "john@yourcompanyseed.com" and the username placeholder could be "johny". Something else that might help is adding a line break between the email and the password sections, making it more awkward for someone to enter all of the information the same in one section (the "answer-cant-be-C-five-times-in-a-row" trick).

  • Using a backslash in a password/username can also be considered a relatively rare instance (who are they trying to hack, eh?), so let's remove the "any character allowed except for \" notice and add it as an error when pressing "Create Account". As for the 5 character limit, if you really want to, you can remove that notice as well and have a green checkmark when that is satisfied.

So why do all of this?

Consider the information and decision overload that a user might go through in a day. Wear this, eat that, do this, help him, address her. At the end (or beginning) of the day, the user just wants to go through this routine task without having anything to think about. By removing the above-stated information, you basically make it mentally hurt for the user to even think about writing the email in the username field - they can clearly see that, because they don't have to process the extra 35 words that were clouding their decision-making or whether the Username textbox is above or below the "Username" line.

Good luck!

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