Usually when I log in to check my account at the utilities website, I see something like this:
And I'm usually stumped as I have no idea whether "in debit" means whether I have still outstanding payments to make, or wheter I have paid more money and it's actually the company that ows me money back, and I have to double check the site to be sure whether "in debit" or "in credit" means I'm okay.
Initially I thought that it's because I'm not a native English speaker, but actually on some sites "in debit" means I'm okay, and on others "in credit" means I'm okay, as it doesn't really tell you who is the one that's fine. And also as a non-English speaker you also have to know what debit and credit means before you could potentally understand your statement.
I'm not sure whether using positive vs negative numbers would help, especially since I've also seen them interchanged on different websites (e.g. at some place
-5.00€ would mean you have to still pay 5.00€, while on other sites
5.00€ would mean you have to still pay 5.00€)
Would there be a good way of handling this issue, so it's clear to the user that the amount they see is the amount they still owe, or the amount they have been payed more?