I am working on the flow for password recovery and can't determine where to redirect the user once an email has been sent to help them complete the process. They enter their email address on this page to receive an email to assist them:
I then want to show them a message stating that an email has been sent. I initially thought about showing them a log in screen like this. But it seems kind of silly to send them to a login form when they're going to immediately go to their email to click a link that will change their password and send them on their way.
So I thought maybe I'd just show the message on the same screen they were on but that kind of feels like the action still isn't complete since they're seeing their name in the field. If I take their name out of the field it seems as if the form hasn't been filled out, even with the confirmation message.
My current decision is to just show the confirmation message on the page and leave it at that. While it serves the purpose, it's not really useful beyond that.
I was thinking I could show the message and redirect them to the homepage but that's unexpected behavior and if they get sidetracked while the message is displayed and look back after the page has been redirected they'll be confused.
Honestly, I don't think this page matters too much outside of making sure they see the confirmation message so it may not warrant this much thought. But:
1. What is the norm for this type of flow?
2. What is the average user's expectations through this flow since it's so common on all sites?
3. What do users normally do with a tab that they abandon to complete their goal elsewhere?
4. Which one of these designs will meet their expectations?