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I'm a UX veteran but new to company that has a Product management team. There is often questions about UX being under Product instead of the IT area. What are your thoughts? If it helps, my UX team also writes all the User stories.

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  • In your company, what does the Product management team do vs IT? – user40457 May 5 '15 at 15:30
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    What kind of company is it? IT means very different things in different companies. At technology companies, IT runs the corporate network and organizational tech assets whereas at Fortune 500 companies IT may actually build applications. – tohster May 5 '15 at 15:30
  • Welcome to UX.stackexchange. There isn't a clear cut answer to this question. It depends. In many ways UX is it's own entity (think of a Venn Diagram in which it overlaps many departments. – Mayo May 5 '15 at 15:41
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Should the UX team be organizationally with IT or Product Management?

Neither. Or rather, both.

UX, ideally, is a team that facilitates product design and development by bringing all the stakeholders together to the table. PM, IT, Marketing, Business, etc.

The fact that the UX team is writing the user stories--however--indicates to me that this company is not unlike a lot of companies in that they really don't understand Agile. :)

User stories should also be an entirely collaborative process. Usually driven by business, but not dictated by them.

(Personal rant: In terms of an org-chart, I find that UX shouldn't be under any particular branch as we're supposed to answer to the end-user--not a particular department head. All-to-often in large organizations when UX is placed under a particular branch of the Org Chart, someone above has undo political influence on how customer needs are addressed.)

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