There's a thread on redit about computer users doing things in very unproductive ways. The first example:
My office mate is 62 and overdue to retire. If she has a website address, this is how she gets there:
Opens XP Internet Explorer, inhabited by so many toolbars that the actual display window resembles the eye slit on a hunting blind.
Uses Yahoo! toolbar to search for www.Yahoo.com.
Selects Yahoo! search engine from top of search results.
Types URL she has been given in full into Yahoo! search.
Selects random results on front page, and if they do not open desired website, closes IE and starts again from step 1.
Another example from the same thread:
I occasionally come back to my desk to see a post-it-note left by a team leader from elsewhere in the business.
The post-it-note says "See me please.", and is attached to a sheet
of paper. The sheet of paper is a print out of a Word document. The Word document contains a screenshot of Outlook. The screenshot of Outlook is showing an email I sent to the team leader. More precisely, it's a screenshot of her REPLY to my email that she has decided to screen-shot, paste, print, hand-deliver (from a different floor) and add an explanatory post-it-note to me instead of pressing Send... The reply reads "I am not sure what you mean here."
The phone rings before I can email the team leader, "Hi, did you see my note? I am not sure what you meant in your email..."
Are these just special cases? Does it fall outside the scope of UX and/or usability?
PS: First question here, so I realize it might not be appropriate.