I am having a bit of a challenge with my stakeholders in helping them understand my point of view on how to handle our appointments for workshops and product-driven/assistance questions.
My company is a telecomm. business. We have quite a number of stores nationwide. The workshops are for educating users on different operating systems and how to use the devices to their fullest potential. The other set of appointments are for billing, tech support, upgrade, etc.
My thought process is that both fall under the category of "Appointments" so the appt. module would have sub-sets of that category-1 workshops & 2 assistance. Each sub-set has filters by which a User gets to choose. There are different types of workshops as there are diff. reasons for assistance.
I wonder if some of you share my view in keeping them both under one huddle/module oppose to two separate entities as some stakeholders propose. I am also open to other views that supports the contrary.
I think by Users being exposed to the diff. categories of appointments they will become aware/informed of the other options available to them.
I appreciate your feedback/comments.