I'm working on a discussion board for a sexual health site. We want it to be a safe place for people to ask and get answers/discussion on sensitive topics of sex, relationships, and rights.

We want the onboarding process to be as accessible as possible, ie. lowest threshold possible and provide anonymity. But we want to get some info from them in order to follow up with them if we need to. Are there best practices for this?

1 Answer 1


Without knowing the specific details of what info you want to gather, a couple things come to mind:

Be clear about what you are asking each question

If a user thinks they are only being asked about certain info for marketing purposes, they may a) be less likely to provide the info and b) feel less positive about signing up for your site. Sometimes you will see forms that say, "Why do we ask this?" to explain what the reasoning is. For example, a sign-up process might ask about your gender, then say "We ask this so we can use appropriate pronouns across the site." I think a user would be more inclined to provide this information if they see why it benefits them.

Make information optional when possible

Some pieces of information, like a username or password, are obviously required for signing up. But I would restrain from marking truly optional info as required. While it might benefit your site to collect demographic info, any extra requirements could decrease the number of people who finish the process, especially if they feel pressured to include information they don't want to reveal.

Neither of these are necessarily exclusive to a site with sensitive info, but there's a chance of each effect being amplified, since users will likely be more hesitant to divulge any details.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.