I'm developing an application for ticket ordering system, for each and every task there is a ticket for you,and those tickets are assign to relevant employee, and for that particular task there is a order status (Assign,Accepted,Open,Due,Competed,Not completed) currently those details shown in a data table, i want to show these information in a chart?
A funnel visualization communicates the flow of work through a predefined process. It's commonly seen in sales tools (to report on deal stage) and web analytics (to measure drop off).
For a help desk it may also be good to show overall inflow/outflow. This may help soften the blow if you guys have a bad week closing tickets or moving them through the process. (you'd be able to show that there was a massive surge of incoming tickets that week. An example of a visualization that shows flow is below:
Finally, and this should be a big one if you're trying to measure performance at each stage of the process, is showing how many days tickets are staying in each stage. Steven Few style bullet graphs are used to show planned and actual performance:
I've only been a PM for 2.5 years, but I can say that the flows given in various applications like Jira, Pivotal Tracker, Assembla, and others almost never fulfill the needs I have (for organizations I've joined with these systems in place). Here's what I consider most important in flow, in order:
- Research (just created, requires additional research and/or grooming)
- Open (ready for work)
- In progress
- In code review
- Ready for testing
- Testing in progress
- Tested and ready for release testing/confirmation (meaning alone it's been tested but the feature/update has not been tested against other features/functions and needs to be re-tested against the whole product/platform)
- Testing for release
- Ready for release
Frankly the engineering task list is minor: in queue, working on, or code reviewing. Then QA steps in and confirms/declines. Then the release manager steps in. As for how something should be listed, there are millions of adjectives, but effectively it's this: is the work accepted? Yes/no. And every step of the way it's a Yes/No question.