Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of usability testing. The videos would only be retained a few months at most and then deleted.
I'm meeting a barrier with Privacy concerns where it comes to the action of video screen capture. Is there any research or has anyone encountered this? What have you done to resolve this issue?
I'd love to capture the user behaviour 'in the wild'. We could try live user testing however the act of being a presence watching 'over their shoulder' can sometimes skew the results.
Also I should note - We are in Canada and the third party service is in the States.