Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things?
I have encountered this situation a few times recently.
One example, while testing a new product release: Some users liked the new separate input boxes for x and y coordinates, as the previous version of the software had a single box, with a comma separator. Now they didn't have to type the comma in.
But other users disliked the move to the dual boxes, because it increased the amount of work involved in copying/pasting co-ordinates between boxes.
I'm not asking for a design solution to this single box vs. dual boxes problem :) I'm asking, more generally, what methodology do you employ to arrive at solutions, where there are two or more opposing feature requests with seemingly equal merit?